[Skip to main content](#vessel-content) # The backend main statistic report cannot load ## - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 2 years 5 months ago [\#361506](#361506) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") *[The backend main statistic report cannot load](/forum/36-reports-statistics/908276-the-backend-main-statistic-report-cannot-load#361506 "-- HikaShop version -- : 4.5.1 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Google Chrome Hi, can check also why the backend dashboard main statistics cannot load. currently is disable the main statistic report, if enable it keep loading and lead to timeout session issue. Waiting for your quick update on the matters, thanks bookshop.school2u.my/administrator/index...hikashop&ctrl=report --> prnt.sc/Ta4NhCgoZwJm Timeout issue error --> prnt.sc/W_ubwxHPZeBy")* was created by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* -- HikaShop version -- : 4.5.1 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Google Chrome Hi, can check also why the backend dashboard main statistics cannot load. currently is disable the main statistic report, if enable it keep loading and lead to timeout session issue. Waiting for your quick update on the matters, thanks [ bookshop.school2u.my/administrator/index...hikashop&ctrl=report](https://bookshop.school2u.my/administrator/index.php?option=com_hikashop&ctrl=report) --> [ prnt.sc/Ta4NhCgoZwJm](https://prnt.sc/Ta4NhCgoZwJm) Timeout issue error --> [ prnt.sc/W\_ubwxHPZeBy](https://prnt.sc/W_ubwxHPZeBy) This message contains confidential information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDgyNzYtdGhlLWJhY2tlbmQtbWFpbi1zdGF0aXN0aWMtcmVwb3J0LWNhbm5vdC1sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 2 years 5 months ago [\#361508](#361508) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The backend main statistic report cannot load](/forum/36-reports-statistics/908276-the-backend-main-statistic-report-cannot-load#361508 "-- HikaShop version -- : 4.5.1 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Google Chrome Hi, can check also why the backend dashboard main statistics cannot load. currently is disable the main statistic report, if enable it keep loading and lead to timeout session issue. Waiting for your quick update on the matters, thanks bookshop.school2u.my/administrator/index...hikashop&ctrl=report --> prnt.sc/Ta4NhCgoZwJm Timeout issue error --> prnt.sc/W_ubwxHPZeBy")* Hi, This indicates that the report is configured to run MySQL queries which takes too much time for the restrictions set by your hosting. Since you can't edit the report, you need to delete it and reconfigure it and make sure it doesn't have to process too much data. For example, if you have thousands of orders or more in your shop, you want to restrict the time period of your report. For example, to last year only. That way, instead of processing all your orders to generate stats, it will only process the orders of last year. The following user(s) said Thank You: [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM2LXJlcG9ydHMtc3RhdGlzdGljcy85MDgyNzYtdGhlLWJhY2tlbmQtbWFpbi1zdGF0aXN0aWMtcmVwb3J0LWNhbm5vdC1sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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