[Skip to main content](#vessel-content) Board Categories Reports & Statistics ## # [Reports & Statistics](/forum/36-reports-statistics "View Category 'Reports & Statistics'") 341 topics | All there is to know about reports and statisctics | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/36-reports-statistics/840428-on-checkout-error-310-net-err-too-many-redirects) | [On checkout Error 310 (net::ERR\_TOO\_MANY\_REDIRECTS](/forum/36-reports-statistics/840428-on-checkout-error-310-net-err-too-many-redirects "Hello, I have a problem. When I try finalyzing an order and login that's the error I receive in my browser. Before this happened i did 2 things that might've caused it: 1. I tried adding a cutom field to a product, this is the link: www.nfx.ro/lumiere/tablouri-postere-onea...637890-fotografia-ta And it doesn't work, it just appears the word "Specificatii" (which means Specifications) under the Add to cart button, and that's it. (this is another problem, and if necessary i will make another topic for it). 2. I installed SH404SEF, so I can create a nicer url for that link, something like /fotografia-ta , because the default as you can see it's pretty ugly. I tried making a menu button as Hikashop Product, but when I click on select product on the menu creation page the site never loads the products page to select one. This is another problem - again, if it is necesarry i will make another topic for it. After I discovered the error, I completely uninstalled SH404SEF, even disabled all sef options, nothing seems to help. I also disabled the custom field, that didn't help either. Please help - i will provide login credentials when requested. Thank you and please help soon! p.s. if the site is down just PM me, in 5 minutes it will be up (it's a virtual machine).") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [lex131](/forum/user/12191-lex131 "View lex131's Profile") [Last Post](/forum/36-reports-statistics/840428-on-checkout-error-310-net-err-too-many-redirects#105968 "I don't see the problem with the screenshot of the documentation. Of course you don't have the module with the id on the right of the screenshot since you're looking at the product page, not at a module HTML/CSS. Since it's on the product page, you can use that: .hikashop_product_page .hikashop_product_price{ color: #99cc00; font-size: 14px;}") 13 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:15 Views:71 | [Last Post](/forum/36-reports-statistics/840428-on-checkout-error-310-net-err-too-many-redirects#105968 "I don't see the problem with the screenshot of the documentation. Of course you don't have the module with the id on the right of the screenshot since you're looking at the product page, not at a module HTML/CSS. Since it's on the product page, you can use that: .hikashop_product_page .hikashop_product_price{ color: #99cc00; font-size: 14px;}") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840424-google-analytics-plugin-problem) | [Google Analytics plugin problem](/forum/36-reports-statistics/840424-google-analytics-plugin-problem "Hello, We have the latest Hikashop version, 2.1.3, and we experience some strange behavior with the Google Analytics plugin. In some cases the plugin doesn't get triggered. In fact it shows only a few transaction, like 10 percent maybe. What can cause this? This is the screenshot with the plugin configuration : This is what we have in analytics: And this is for the the sales on 14.05.2013. As you can see there are around 13 transactions on 14.05, however in the analytics there is only one. Unfortunately, the Hikashop report for sales doesn't work either, shows way to much for the income. So right now we don't have a simple solution for monitoring our sales statistics. Thanks!") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [otx](/forum/user/14566-otx "View otx's Profile") [Last Post](/forum/36-reports-statistics/840424-google-analytics-plugin-problem#105957 "Hi, 1. There is nothing to do for that. The statuses automatically use the translation files of HikaShop and will display in the language of the user provided that the statuses are translated in your language, like for any other text of the interface of HikaShop. Of course, you need to keep the default ones for that. 2. There is nothing to do, that should already be the case. And it seems to be already working for some orders so I don't see why it wouldn't work for others... Maybe you have a javascript error on the pages ? Or GA refuse some of the order data because you changed something somewhere in HikaShop which mess with the standard data expected by GA (for example, if you changed all the codes and names of your zones, GA won't be able to recognize the data that HikaShop sends it). The best to find out will be to get the debug info of the google analytics plugin. If you turn on the debug mode of the GA plugin, it will use that method to be able to see what's going on during the confirmation: developers.google.com/analytics/resource...ubleshooting#gaDebug So if you have that option turned on in the plugin and the plugin published and the firebug console of firefox opened while you confirm the order status of an order in the backend, you will see the debug information printed in the console and potential errors. Here is an example of the debug data that you will get in firebug: www.hikashop.com/media/kunena/attachment...ytics_back-end_2.jpg That will allow us to understand what's going on.") 13 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:15 Views:77 | [Last Post](/forum/36-reports-statistics/840424-google-analytics-plugin-problem#105957 "Hi, 1. There is nothing to do for that. The statuses automatically use the translation files of HikaShop and will display in the language of the user provided that the statuses are translated in your language, like for any other text of the interface of HikaShop. Of course, you need to keep the default ones for that. 2. There is nothing to do, that should already be the case. And it seems to be already working for some orders so I don't see why it wouldn't work for others... Maybe you have a javascript error on the pages ? Or GA refuse some of the order data because you changed something somewhere in HikaShop which mess with the standard data expected by GA (for example, if you changed all the codes and names of your zones, GA won't be able to recognize the data that HikaShop sends it). The best to find out will be to get the debug info of the google analytics plugin. If you turn on the debug mode of the GA plugin, it will use that method to be able to see what's going on during the confirmation: developers.google.com/analytics/resource...ubleshooting#gaDebug So if you have that option turned on in the plugin and the plugin published and the firebug console of firefox opened while you confirm the order status of an order in the backend, you will see the debug information printed in the console and potential errors. Here is an example of the debug data that you will get in firebug: www.hikashop.com/media/kunena/attachment...ytics_back-end_2.jpg That will allow us to understand what's going on.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840439-rating-back-end) | [Rating (back end)](/forum/36-reports-statistics/840439-rating-back-end "Hi in back-end part users-rating to many empty records. this is bug? type: Vote & Comment access lvl: public if user not register, request e-mail: yes but fields login/e-mail emty too in back-end (test - set rating, fill login and email without comment)= rating and IP if user register all fields filled") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [master\_b](/forum/user/5077-master-b "View master_b's Profile") [Last Post](/forum/36-reports-statistics/840439-rating-back-end#105873 "Hi, I just tried on your website, I can submit a vote (stars) without login/email and yes I see an error, I will correct it soon. For the comment part, I tried to just fill the login and email, and I received a message saying that I have to fill the comment part (as you can see on the screenshot) When posting a comment there is no notifications sent to the customer, the email is just to send a mail to this person if he post something that you don't want on your website for example. Actually I still don't understand why it's creating empty records. You are the first user who is reporting that bug. I will try to reproduce the problem on my local website. Thanks to give a screenshot of your vote & comment configuration.") 13 years 5 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:5 Views:47 | [Last Post](/forum/36-reports-statistics/840439-rating-back-end#105873 "Hi, I just tried on your website, I can submit a vote (stars) without login/email and yes I see an error, I will correct it soon. For the comment part, I tried to just fill the login and email, and I received a message saying that I have to fill the comment part (as you can see on the screenshot) When posting a comment there is no notifications sent to the customer, the email is just to send a mail to this person if he post something that you don't want on your website for example. Actually I still don't understand why it's creating empty records. You are the first user who is reporting that bug. I will try to reproduce the problem on my local website. Thanks to give a screenshot of your vote & comment configuration.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840440-data-missing-on-csv-import) | [data missing on csv import](/forum/36-reports-statistics/840440-data-missing-on-csv-import "Hi there, I have imported a csv to upload products on my hikashop. I have two different price for user group access (price_access). But after import process, some prices for defined group are missing I checked all records on csv, and all records are similar I really don't understand what's the matter [csv file attached]") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [nibel59](/forum/user/13747-nibel59 "View nibel59's Profile") [Last Post](/forum/36-reports-statistics/840440-data-missing-on-csv-import#105851 "As far as I can see the prices are correctly imported. If you edit the variant in the backend, you should see the price there in the "prices" area. I think that the problem is more about the user group or the minimum quantity or your custom code for displaying that table of variants which must not load the price properly or something.") 13 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:37 | [Last Post](/forum/36-reports-statistics/840440-data-missing-on-csv-import#105851 "As far as I can see the prices are correctly imported. If you edit the variant in the backend, you should see the price there in the "prices" area. I think that the problem is more about the user group or the minimum quantity or your custom code for displaying that table of variants which must not load the price properly or something.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840442-ideal-errors) | [Ideal errors](/forum/36-reports-statistics/840442-ideal-errors "These are some of the problems i encountered the problem is loading the ideal plugin. i doens't seem to work. Laden XML bestand mislukt /home/vhosts/hethartendiefje.nl/httpdocs/plugins/system/dvmessages/dvmessages.xml XML: failed to load external entity "/home/vhosts/hethartendiefje.nl/httpdocs/plugins/system/dvmessages/dvmessages.xml" Laden XML bestand mislukt /home/vhosts/hethartendiefje.nl/httpdocs/plugins/system/dvmessages/dvmessages.xml XML: failed to load external entity "/home/vhosts/hethartendiefje.nl/httpdocs/plugins/system/dvmessages/dvmessages.xml" XML: failed to load external entity "/home/vhosts/hethartendiefje.nl/httpdocs/plugins/system/dvmessages/dvmessages.xml"") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [Cobraman](/forum/user/17172-cobraman "View Cobraman's Profile") [Last Post](/forum/36-reports-statistics/840442-ideal-errors#105754 "Hi, Which version of the plugin do you have ? The one by Chill Creations : www.chillcreations.com/joomla-extensions...orm-ideal-for-joomla Or by Ideal Checkout: www.ideal-checkout.nl/ideal-voor-joomla-en-hikashop.html You can maybe try to use the other version than the one used. Thanks to enable the debug mode, and set the error reporting level to "maximum" in order to see if more explanations are given. For example when this file is called. Because we don't have developed this plugin, you can maybe try to contact the team which have developped it.") 13 years 5 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:1 Views:23 | [Last Post](/forum/36-reports-statistics/840442-ideal-errors#105754 "Hi, Which version of the plugin do you have ? The one by Chill Creations : www.chillcreations.com/joomla-extensions...orm-ideal-for-joomla Or by Ideal Checkout: www.ideal-checkout.nl/ideal-voor-joomla-en-hikashop.html You can maybe try to use the other version than the one used. Thanks to enable the debug mode, and set the error reporting level to "maximum" in order to see if more explanations are given. For example when this file is called. Because we don't have developed this plugin, you can maybe try to contact the team which have developped it.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/839757-continue-shopping) | [Continue shopping](/forum/36-reports-statistics/839757-continue-shopping "I'm not sure if this is a bug or my configuration is wrong but in my last implementation of Hikashop, the "continue shopping" and "proceed to checkout" buttons appeared automatically when I added an...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 15 years 7 months ago, by [AllisonR](/forum/user/1880-allisonr "View AllisonR's Profile") [Last Post](/forum/36-reports-statistics/839757-continue-shopping?start=40#105696 "Hi, This is Joomla parameters, you have to use the ACLs in order to restrict the access to the other components. You should find the answer here: forum.civicrm.org/index.php?topic=25078.0 forum.joomla.org/viewtopic.php?f=673&t=749774") 13 years 5 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") - [1](/forum/36-reports-statistics/839757-continue-shopping?start=0 "Page:1") - [2](/forum/36-reports-statistics/839757-continue-shopping?start=20 "Page:2") - [3](/forum/36-reports-statistics/839757-continue-shopping?start=40 "Page:3") | Replies:43 Views:1580 | [Last Post](/forum/36-reports-statistics/839757-continue-shopping?start=40#105696 "Hi, This is Joomla parameters, you have to use the ACLs in order to restrict the access to the other components. You should find the answer here: forum.civicrm.org/index.php?topic=25078.0 forum.joomla.org/viewtopic.php?f=673&t=749774") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840427-database-error) | [Database error](/forum/36-reports-statistics/840427-database-error "Hi There I have Hika shop installed on this site www.fragrancesandperfumes.com.au/ It is running Joomla 2.5.11 and Hika 1.5.7 We have had 2 clients report the same error when trying to go through the checkout process. A description of the error and how it occurs is below ______________________________________________________________________________________________________________________________ she selects an item and adds it to the "cart" then hits the "proceed to checkout" button and also gets this error message "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request." _________________________________________________________________________________________________________________________________ I have tested the front end and did NOT enounter any problems, it worked fine. The shop owner has tested the system and it worked fine BUT we have had 2 clients report the same thing I checked with the clients and one was using Chrome and the other Firefox but not sure what versions. I also told them to clear their cache and they say the problem still occurs. I am guessing it could be a browser related issue, but am just wondering if you have anyone report similar problems and if so, what, if anything you have been able to identify as the source of the problem. Thanks for your time. I appreciate your support Nigel") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [solutions](/forum/user/1343-solutions "View solutions's Profile") [Last Post](/forum/36-reports-statistics/840427-database-error#105678 "Hi Nicholas The upgrade seemed to fix it thanks. i think it was an compatibility issue with Joomla 2.5.11 because it wasn't there before on 2.5.9. Appreciate your patience and the great support. Just 1 suggestion. When ever I upgrade Hika the "add to cart" option for products defaults back to a "no" setting. I think the default setting for most shopping carts would be to have this turned on, so if you can include that in any upgrades that would be great. Cheers") 13 years 5 months ago by [solutions](/forum/user/1343-solutions "View solutions's Profile") | Replies:8 Views:33 | [Last Post](/forum/36-reports-statistics/840427-database-error#105678 "Hi Nicholas The upgrade seemed to fix it thanks. i think it was an compatibility issue with Joomla 2.5.11 because it wasn't there before on 2.5.9. Appreciate your patience and the great support. Just 1 suggestion. When ever I upgrade Hika the "add to cart" option for products defaults back to a "no" setting. I think the default setting for most shopping carts would be to have this turned on, so if you can include that in any upgrades that would be great. Cheers") by [solutions](/forum/user/1343-solutions "View solutions's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840225-sales-this-month-and-main-statistics-not-updating) | [Sales this month and main statistics not updating](/forum/36-reports-statistics/840225-sales-this-month-and-main-statistics-not-updating "Hi there, I had a working shop until I had to restore my website to an earlier backup because of another screw up :( After restoring my website back to a previous backup my Ideal (dutch payment plugin) stopped working correctly, after payment the customer would normally be redirected to the website but now returns to a blanc page www.molenmessen.nl/index.php?option=com_...pl=component&lang=nl and I also noticed the sales over the last month graphic and main statistics isn't updating at all. Even though orders are placed sales this month and orders created remains zero. I tried deleting the whole database beginning with an absolute clean install, downgrading joomla, checked msql alter privileges, and all owner rights and if files are writable but can't seem to find anything causing hikashop to not function correctly like it did before. I hope you have any ideas about what seems to be the problem? Thanks very much for answering!") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 10 months ago, by [Thalia30](/forum/user/12013-thalia30 "View Thalia30's Profile") [Last Post](/forum/36-reports-statistics/840225-sales-this-month-and-main-statistics-not-updating#105665 "Hi!! After updating our server the problem is solved. Thank you very much for your support, service is really outstanding!") 13 years 5 months ago by [Thalia30](/forum/user/12013-thalia30 "View Thalia30's Profile") | Replies:10 Views:81 | [Last Post](/forum/36-reports-statistics/840225-sales-this-month-and-main-statistics-not-updating#105665 "Hi!! After updating our server the problem is solved. Thank you very much for your support, service is really outstanding!") by [Thalia30](/forum/user/12013-thalia30 "View Thalia30's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/839935-template-override-for-characteristics) | [Template override for characteristics](/forum/36-reports-statistics/839935-template-override-for-characteristics "Hi All, I'm trying to produce a characteristic over-ride to stop out of stock items showing in the drop down. However, I am currently hitting a brick wall. For the characteristics: - - Question, if the file is loaded into the class (require_once ($chromePath); ) then why are the parameters $element and $params passed as references. Surely the require_once loads the file and it becomes a part of the class and so has direct access to the class variables. Note: hikashop_characteristics_html is called passing three variables, but only two are listed in the parameter list of the function. To get a base to start from I have copied the code from characteristic.php (line 89 onwards) including the 'display' function. To prevent a name clash between this 'display' and the original one in the characteristic.php, I've renamed the function and only call in the new file to 'display_characteristics'. The theory is that the over-ride now consists of the very same code/functionality to create the characteristics as would occur if the over-ride didn't exist. The problem is that the display breaks. If I clear $html ( $html=''; ) just before the return, I still get the broken output, so it looks as though there is an issue before that point and the return is somehow happening before hitting the intended exit point but I can't for the life of me, see the cause. What am I missing? Has anyone got an example of a working over-ride that they are willing to share for customisation? Regards, Martyn. Broken display Expected display") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 7 months ago, by [expertbeginner](/forum/user/4889-expertbeginner "View expertbeginner's Profile") [Last Post](/forum/36-reports-statistics/839935-template-override-for-characteristics#105260 "Hi, This is not possible by default, you will have to create your own type of display for that. In the type (administrator/components/com_hikashop/types/characteristic.php) you can create your own display, and depending on the value of the variants, display and image or icon. It require custom code and php knowledges.") 13 years 5 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:12 Views:1267 | [Last Post](/forum/36-reports-statistics/839935-template-override-for-characteristics#105260 "Hi, This is not possible by default, you will have to create your own type of display for that. In the type (administrator/components/com_hikashop/types/characteristic.php) you can create your own display, and depending on the value of the variants, display and image or icon. It require custom code and php knowledges.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840417-cant-add-to-cart) | [Can't add to cart](/forum/36-reports-statistics/840417-cant-add-to-cart "I have made an upgrade from joomla 1.5 to 2.5 And copy all the tables from hikashop from the old joomla. Then, i upgrade hikashop to the lastest release 2.1.3 All seems to be working but when i click to add a product to cart, nothing happens. The product doesn't add to cart :/") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 5 months ago, by [Migueis](/forum/user/8006-migueis "View Migueis's Profile") [Last Post](/forum/36-reports-statistics/840417-cant-add-to-cart?start=20#105113 "Hi, Good news. Happy to read it :) Regards,") 13 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") - [1](/forum/36-reports-statistics/840417-cant-add-to-cart?start=0 "Page:1") - [2](/forum/36-reports-statistics/840417-cant-add-to-cart?start=20 "Page:2") | Replies:21 Views:90 | [Last Post](/forum/36-reports-statistics/840417-cant-add-to-cart?start=20#105113 "Hi, Good news. Happy to read it :) Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840383-store-pickup) | [Store pickup](/forum/36-reports-statistics/840383-store-pickup "I want to create a payment method called Store pickup. To do this I decided to use check payment method. I changed some lines and now it works like I want but if I go to my orders in my account I see the payment method "check". Where I should change this? I tried to do it in the language file without result. If it is possible I want to include a print icon at the end of the checkout (when you receive the confirmation) that allows the user to print de order. I have a print button during the checkout in cart step but it prints only the cart. I do not have php knowledge so maybe this is too difficult to me but, It is possible to allow users to print their orders via my account menu? Thanks") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [dyvymtvar](/forum/user/7407-dyvymtvar "View dyvymtvar's Profile") [Last Post](/forum/36-reports-statistics/840383-store-pickup?start=20#104772 "Hi, Thanks for the report, we see that it's a bug present on our end too. We will correct it as soon as possible but it will require many hours/days of development and debug.") 13 years 5 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") - [1](/forum/36-reports-statistics/840383-store-pickup?start=0 "Page:1") - [2](/forum/36-reports-statistics/840383-store-pickup?start=20 "Page:2") | Replies:21 Views:92 | [Last Post](/forum/36-reports-statistics/840383-store-pickup?start=20#104772 "Hi, Thanks for the report, we see that it's a bug present on our end too. We will correct it as soon as possible but it will require many hours/days of development and debug.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840395-select-button-for-associated-category-doesnt-work) | [Select button for Associated Category doesn't work](/forum/36-reports-statistics/840395-select-button-for-associated-category-doesnt-work "In the Hikashop menu option the Select button for choosing an Associated category or an Associated module does not work. Get reference / invalid assignment error according to Firebug. Looks like something is not correct in the HTML See attached screenprints.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [bartuelen](/forum/user/18336-bartuelen "View bartuelen's Profile") [Last Post](/forum/36-reports-statistics/840395-select-button-for-associated-category-doesnt-work#104119 "Hi, I tested the latest HikaShop package (2.1.3) in Joomla 3 and Joomla 2.5, all "Add" button works in the product page. Regards,") 13 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:43 | [Last Post](/forum/36-reports-statistics/840395-select-button-for-associated-category-doesnt-work#104119 "Hi, I tested the latest HikaShop package (2.1.3) in Joomla 3 and Joomla 2.5, all "Add" button works in the product page. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840021-create-a-new-cart-not-working) | [Create a new cart not working](/forum/36-reports-statistics/840021-create-a-new-cart-not-working "Hi Nicolas, after upgrading to 1.5.9, there is a "Create a new cart" icon in user control panel If I click on it, page is refreshed, but without any change or action. Any ideas ? Thanks Regards") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 2 months ago, by [codewarrior](/forum/user/4710-codewarrior "View codewarrior's Profile") [Last Post](/forum/36-reports-statistics/840021-create-a-new-cart-not-working#104045 "Hi, Did all possible actions (F5, create new cart) ..") 13 years 5 months ago by [imranh](/forum/user/18777-imranh "View imranh's Profile") | Replies:11 Views:215 | [Last Post](/forum/36-reports-statistics/840021-create-a-new-cart-not-working#104045 "Hi, Did all possible actions (F5, create new cart) ..") by [imranh](/forum/user/18777-imranh "View imranh's Profile") 13 years 5 months ago | | [](/forum/36-reports-statistics/840406-joomla-3-config-panel-what-went-wrong) | [Joomla 3 config panel, what went wrong?](/forum/36-reports-statistics/840406-joomla-3-config-panel-what-went-wrong "Having issues with hikashop after updating site & component to Joomla 3.1 versions. The config menu in Hikashop has gone only to be replaced by large headers but no links, so I have to access...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile") [Last Post](/forum/36-reports-statistics/840406-joomla-3-config-panel-what-went-wrong#103823 "Hi, First, you have to display the HikaShop menu below the content. In the HikaShop configuration (that can access thanks to the Joomla "components" main menu), you have to change the option "Menu position" in the "Display tab". www.hikashop.com/en/support/documentatio...html#display_general After that, it looks like you are using a custom backend css file. Regards,") 13 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:20 | [Last Post](/forum/36-reports-statistics/840406-joomla-3-config-panel-what-went-wrong#103823 "Hi, First, you have to display the HikaShop menu below the content. In the HikaShop configuration (that can access thanks to the Joomla "components" main menu), you have to change the option "Menu position" in the "Display tab". www.hikashop.com/en/support/documentatio...html#display_general After that, it looks like you are using a custom backend css file. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 6 months ago | | [](/forum/36-reports-statistics/840404-acyba-integration) | [Acyba integration](/forum/36-reports-statistics/840404-acyba-integration "I started onfiguring the acyba integration. I found a button under the text box of the newsletter edition screen with the name Product. I understand that by clicking it I should have easy access to the products to insert them in the newsletter, but I get a 404 error. Where should I start checking for? All plugins related to crossing Hika-Acyba seem to be enabled. I get this URL which maybe will tell us something but I don't know how to interpret it http://localhost:8888/activacions_online/index.php?option=com_hikashop&ctrl=plugins&task=trigger&function=productDisplay&tmpl=component&cid=10057&e3b3da1e57db7cfdd06934f8f9ebb683=1") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [PeterChain](/forum/user/570-peterchain "View PeterChain's Profile") [Last Post](/forum/36-reports-statistics/840404-acyba-integration#103780 "Hi, It's normal. The editor that AcyMailing is using is a special one with their own inserting system and the replacement of the tag has to be done in a special way, which that "product" plugin cannot use. So you can use the tag system as they recommend since we already provide a plugin for that system where you can do the same thing and which will work fine. That 'product' plugin is to be used with joomla content like joomla articles, K2 articles, etc.") 13 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:25 | [Last Post](/forum/36-reports-statistics/840404-acyba-integration#103780 "Hi, It's normal. The editor that AcyMailing is using is a special one with their own inserting system and the replacement of the tag has to be done in a special way, which that "product" plugin cannot use. So you can use the tag system as they recommend since we already provide a plugin for that system where you can do the same thing and which will work fine. That 'product' plugin is to be used with joomla content like joomla articles, K2 articles, etc.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 6 months ago | | [](/forum/36-reports-statistics/840378-additional-fees-and-price-filter-dont-work) | [Additional fees and price filter dont work](/forum/36-reports-statistics/840378-additional-fees-and-price-filter-dont-work "I have USD as second currency and I add prices in the USD. On the front-end the price is shown in my default currency and in usd like this: 1,444,555 rubles (159$) The rate of the USD is set to 0.00011. But its too big, I tried to set it too 0.00012 - and its too small. Neither of this rates correlate with the real rate of the USD currency in my country. So I decided to set the additional fee in the USD currency - 2%. The rate became real. But the price filter ceased to work. The price filter is set in ruble currency. It must be a bug, it shouldnt be like that. When i try to set the fee in my ruble-currency, nothing changes at all, because in the back-end i set the price in USD, not in rubles. In PM i can give u access to the back-end so as you could see, if needed. But I think that you can create an additional currency on ur demo site with the given rate of the USD and other deafult currency, then make some filter for the price and you should see it.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [Shulha](/forum/user/10532-shulha "View Shulha's Profile") [Last Post](/forum/36-reports-statistics/840378-additional-fees-and-price-filter-dont-work#103709 "It was indeed a bug.") 13 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:51 | [Last Post](/forum/36-reports-statistics/840378-additional-fees-and-price-filter-dont-work#103709 "It was indeed a bug.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 6 months ago | | [](/forum/36-reports-statistics/840396-cb-mapping-user-name) | [CB Mapping User Name](/forum/36-reports-statistics/840396-cb-mapping-user-name "I believe this may be a bug: Copying from How To Post: OMG... MY heart has just sunk and I'm trying not to panic. Basically, the code in the 2.1.2 administrator/components/com_hikashop/classes/user.php file is not mapping user names into community builder. I have had hundreds (literally) of orders since using 2.1.2 which have come thru and the CB mapping is not working. This code here: Any way to fix this retroactively? Also needs to work going forward. Please advise.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile") [Last Post](/forum/36-reports-statistics/840396-cb-mapping-user-name#103626 "Hi, I test the plugin "validate free order" with the plugin "group after purchase" and I didn't have any specific problem. The order is right validated and the user group is changed. Without being logout, the user group has been reloaded in the session and all seems ok. After that, I don't know if community builder right see if the user group has been reloaded by Joomla. But in my case, I gave the "editor" right with my test product, and the user have the right to edit articles just after validate his free order. Regards,") 13 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:7 Views:41 | [Last Post](/forum/36-reports-statistics/840396-cb-mapping-user-name#103626 "Hi, I test the plugin "validate free order" with the plugin "group after purchase" and I didn't have any specific problem. The order is right validated and the user group is changed. Without being logout, the user group has been reloaded in the session and all seems ok. After that, I don't know if community builder right see if the user group has been reloaded by Joomla. But in my case, I gave the "editor" right with my test product, and the user have the right to edit articles just after validate his free order. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 6 months ago | | [](/forum/36-reports-statistics/840335-no-price-indication-anymore-in-google-analytics) | [No price indication anymore in google analytics](/forum/36-reports-statistics/840335-no-price-indication-anymore-in-google-analytics "Hi, I use the hikashop plugin for google analytics and in the begining it works well but after a few days there are no results. The plugin is still activated en I put in the google analytics ID. Besides the hikashop plugin I use the BIGSHOT Google Analytics plugin. There are not so much selling, but still a few. What I'm doing wrong? Best regards, Gerard") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 7 months ago, by [gerardtb](/forum/user/12575-gerardtb "View gerardtb's Profile") [Last Post](/forum/36-reports-statistics/840335-no-price-indication-anymore-in-google-analytics#103518 "I'm afraid I can't help. The data is transmitted to Analytics as far as I can see and it's working for others as well as on our end as far as I know so I don't see what we can do on our end to move...") 13 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:58 | [Last Post](/forum/36-reports-statistics/840335-no-price-indication-anymore-in-google-analytics#103518 "I'm afraid I can't help. The data is transmitted to Analytics as far as I can see and it's working for others as well as on our end as far as I know so I don't see what we can do on our end to move...") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 6 months ago | | [](/forum/36-reports-statistics/840400-sales-export-report) | [Sales Export Report](/forum/36-reports-statistics/840400-sales-export-report "We have Hikashop Essentials and I need to run a daily sales report in Excel or csv each day. our web designer says we should export the sales but the report produces 108 columns, the web designer says this is normal, but I have to then edit/reduce the number of columns to produce a usable report. Is there a way of producing a report with just the information I require?") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [canadaboyds](/forum/user/7466-canadaboyds "View canadaboyds's Profile") [Last Post](/forum/36-reports-statistics/840400-sales-export-report#103393 "Hi, You can create a custom plugin which will implement the "onBeforeOrderExport" function. www.hikashop.com/en/support/documentatio...#onBeforeOrderExport It requires some development and PHP skills. Regards,") 13 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:15 | [Last Post](/forum/36-reports-statistics/840400-sales-export-report#103393 "Hi, You can create a custom plugin which will implement the "onBeforeOrderExport" function. www.hikashop.com/en/support/documentatio...#onBeforeOrderExport It requires some development and PHP skills. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 6 months ago | | [](/forum/36-reports-statistics/840398-cannot-assign-any-categories-to-products) | [cannot assign any categories to products](/forum/36-reports-statistics/840398-cannot-assign-any-categories-to-products "Following the documentation help for adding a product to a category does not help. In all browsers tried (Chrome and FireFox) on JOOMLA 3.0, when click the ADD button for the category within the...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 13 years 6 months ago, by [myopicseer](/forum/user/2016-myopicseer "View myopicseer's Profile") [Last Post](/forum/36-reports-statistics/840398-cannot-assign-any-categories-to-products#103386 "Hi, The patch is linked to this thread: www.hikashop.com/en/forum/3-bug-report/8...ory-doesnt-work.html Regards,") 13 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:3 Views:19 | [Last Post](/forum/36-reports-statistics/840398-cannot-assign-any-categories-to-products#103386 "Hi, The patch is linked to this thread: www.hikashop.com/en/forum/3-bug-report/8...ory-doesnt-work.html Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 6 months ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.050 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)