[Skip to main content](#vessel-content) Board Categories Reports & Statistics ## # [Reports & Statistics](/forum/36-reports-statistics "View Category 'Reports & Statistics'") 341 topics | All there is to know about reports and statisctics | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/36-reports-statistics/839884-cant-remove-coupon) | [Can't remove coupon](/forum/36-reports-statistics/839884-cant-remove-coupon "Hi! Adding a coupon works perfect, but trying to remove a coupon during checkout doesn't work. After clicking on the (x) right to the coupon code the site reloades but the coupon is still there. What could be the problem? Best regards") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 9 months ago, by [emergentec](/forum/user/949-emergentec "View emergentec's Profile") [Last Post](/forum/36-reports-statistics/839884-cant-remove-coupon#36564 "Hi, I recall that a similar error in previous versions of HikaShop: www.hikashop.com/en/support/forum/3-bug-...rt/32481-coupon.html They were however integrated to the latest version. Do you use the latest version ?") 14 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:827 | [Last Post](/forum/36-reports-statistics/839884-cant-remove-coupon#36564 "Hi, I recall that a similar error in previous versions of HikaShop: www.hikashop.com/en/support/forum/3-bug-...rt/32481-coupon.html They were however integrated to the latest version. Do you use the latest version ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839883-google-products-not-updating) | [Google Products not updating](/forum/36-reports-statistics/839883-google-products-not-updating "My google products feed is not updating. The plugin is not sending any data to google products. What is going on? When I run the cron it doesn't mention anything about google products either. I thought I had everything set up correctly. I just PMed Nicolas a screenshot.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 9 months ago, by [Mattlab](/forum/user/3719-mattlab "View Mattlab's Profile") [Last Post](/forum/36-reports-statistics/839883-google-products-not-updating#36243 "That's because of your other thread: www.hikashop.com/en/support/forum/3-bug-...ron-error.html#36241") 14 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:309 | [Last Post](/forum/36-reports-statistics/839883-google-products-not-updating#36243 "That's because of your other thread: www.hikashop.com/en/support/forum/3-bug-...ron-error.html#36241") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839874-cron-not-autotriggering) | [Cron not autotriggering](/forum/36-reports-statistics/839874-cron-not-autotriggering "Hi, So I am trying to figure out why my cron is not auto triggering? I am using the auto setup one by you guys. It works fine when I manually go to the webpage and trigger it but it is not auto triggering on its own. It says it will trigger next on such and such a date but never does (even 24 hours later). Something isn't working. I read your help document on it. The cron works fine when I manual trigger and it has no errors in the report. Ideas?") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [Mattlab](/forum/user/3719-mattlab "View Mattlab's Profile") [Last Post](/forum/36-reports-statistics/839874-cron-not-autotriggering#36242 "Hi, Thanks, we added that :)") 14 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:14 Views:1273 | [Last Post](/forum/36-reports-statistics/839874-cron-not-autotriggering#36242 "Hi, Thanks, we added that :)") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839879-content-module-cannot-be-changed) | [Content Module cannot be changed](/forum/36-reports-statistics/839879-content-module-cannot-be-changed "I just installed the Bunsiness-Edition - I already had the free edition running before. Now I want to change the Content Module with the carusel option enabled. When saving it turns back to non...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 9 months ago, by [renzovenini](/forum/user/5515-renzovenini "View renzovenini's Profile") [Last Post](/forum/36-reports-statistics/839879-content-module-cannot-be-changed#35959 "Yes, that issue was reported lately but we weren't able to reproduce it. Each we test it works. It seems that once you used another browser to save the configuration it then works with chrome too.") 14 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:7 Views:488 | [Last Post](/forum/36-reports-statistics/839879-content-module-cannot-be-changed#35959 "Yes, that issue was reported lately but we weren't able to reproduce it. Each we test it works. It seems that once you used another browser to save the configuration it then works with chrome too.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839876-problem-with-umlaut-mutated-vowel-in-paypal-adr) | [Problem with umlaut (mutated vowel) in PayPal Adr](/forum/36-reports-statistics/839876-problem-with-umlaut-mutated-vowel-in-paypal-adr "Hello I'm using - Joomla 1.7.3 - HikaShop Starter 1.5.5 - HikaShop Paypal payment plugin - PayPal Sandbox account (test environment) In one of my shop client accounts, the adress city contains an umlaut (). The string (first relevant part only) delivered from PayPal to HikaShop is: mc_gross=4.40&invoice=8&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=S_000001_mp3_3&tax=0.00&item_number2=S_000001_mp3_1&payer_id=MKHKD3TRNBYJQ&address_street=SingAlong Buechenstrasse 1&payment_date=00:54:04 Jan 09, 2012 After a successful payment, the following is found in the invoice record. Array ( [option] => com_hikashop [ctrl] => checkout [task] => notify [notif_payment] => paypal [tmpl] => component [lang] => de [Itemid] => 767 [mc_gross] => 4.40 [invoice] => 8 [protection_eligibility] => Ineligible [address_status] => unconfirmed [item_number1] => S_000001_mp3_3 [tax] => 0.00 [item_number2] => S_000001_mp3_1 [payer_id] => MKHKD3TRNBYJQ [address_street] => SingAlong Buechenstrasse 1 [payment_date] => 00:54:04 Jan 09, 2012 PST [payment_status] => Completed [charset] => windows-1252 [address_zip] => 8824 [mc_shipping] => 0.00 [mc_handling] => 0.00 [first_name] => Paul [mc_fee] => 0.50 [address_country_code] => CH [address_name] => SingAlong [notify_version] => 3.4 [custom] => [payer_status] => unverified [business] => [address_country] => Switzerland [num_cart_items] => 2 [mc_handling1] => 0.00 [mc_handling2] => 0.00 After changing the adress city to (instead of Schönenberg), the record delivered by PayPal contains address_city=Schoenenberg and the following, complete entry is found in the invoice record. Array ( [option] => com_hikashop [ctrl] => checkout [task] => notify [notif_payment] => paypal [tmpl] => component [lang] => de [Itemid] => 767 [mc_gross] => 4.00 [invoice] => 11 [protection_eligibility] => Ineligible [address_status] => unconfirmed [item_number1] => B_000002_KYR_mp3 [payer_id] => MKHKD3TRNBYJQ [tax] => 0.00 [address_street] => NV private account Buechenstrasse 1 [payment_date] => 07:34:34 Jan 10, 2012 PST [payment_status] => Completed [charset] => windows-1252 [address_zip] => 8824 [mc_shipping] => 0.00 [mc_handling] => 0.00 [first_name] => Paul [mc_fee] => 0.49 [address_country_code] => CH [address_name] => SingAlong [notify_version] => 3.4 [custom] => [payer_status] => unverified [business] => [address_country] => Switzerland [num_cart_items] => 1 [mc_handling1] => 0.00 [verify_sign] => Av75TLL3SdJeZYxWarHvlrQ7iVgLAwObKXaCC5EcZYGNzevh19nnhyFS [payer_email] => [mc_shipping1] => 0.00 [txn_id] => 0KF621780G586635Y [payment_type] => instant [payer_business_name] => SingAlong [last_name] => Chautems [address_state] => [item_name1] => MP3 - Kyrie [receiver_email] => [payment_fee] => [quantity1] => 1 [receiver_id] => 92HMQV65HZQDU [txn_type] => cart [mc_gross_1] => 4.00 [mc_currency] => EUR [residence_country] => CH [test_ipn] => 1 [transaction_subject] => Shopping CartMP3 - Kyrie [payment_gross] => [ipn_track_id] => Nis3iRl8qX186ryIl4eyAg [language] => de-DE [hikashop_front_end_main] => 1 [view] => checkout ) stdClass Object ( [order_id] => 11 [order_billing_address_id] => 3 [order_shipping_address_id] => 3 [order_user_id] => 7 [order_status] => created [order_discount_code] => [order_created] => 1326209611 [order_ip] => 194.29.23.138 [order_currency_id] => 1 [order_shipping_price] => 0.00000 [order_discount_price] => 0.00000 [order_shipping_id] => [order_shipping_method] => [order_payment_id] => 1 [order_payment_method] => paypal [order_full_price] => 4.00000 [order_modified] => 1326209611 [order_partner_id] => 0 [order_partner_price] => 0.00000 [order_partner_paid] => 0 [order_type] => sale [order_partner_currency_id] => 0 [order_shipping_tax] => 0.00000 [order_discount_tax] => 0.00000 [order_number] => M11 ) Array ( [scheme] => https [host] => www.sandbox.paypal.com [path] => /cgi-bin/webscr [query] => [port] => 443 [host_socket] => ssl://www.sandbox.paypal.com ) POST /cgi-bin/webscr HTTP/1.0 User-Agent: PHP/5.2.9 Referer: www.megaflops.ch/ws17/index.phpoption=co...t&lang=de&Itemid=767 Server: Apache Host: www.sandbox.paypal.com:443 Content-Type: application/x-www-form-urlencoded Content-Length: 1311 Accept: */* option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=de&Itemid=767&mc_gross=4.00&invoice=11&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=B_000002_KYR_mp3&payer_id=MKHKD3TRNBYJQ&tax=0.00&address_street=NV+private+account%0D%0ABuechenstrasse+1&payment_date=07%3A34%3A34+Jan+10%2C+2012+PST&payment_status=Completed&charset=windows-1252&address_zip=8824&mc_shipping=0.00&mc_handling=0.00&first_name=Paul&mc_fee=0.49&address_country_code=CH&address_name=SingAlong&notify_version=3.4&custom=&payer_status=unverified&business=paul.chautems%40megaflops.ch&address_country=Switzerland&num_cart_items=1&mc_handling1=0.00&address_city=Schoenenberg&verify_sign=Av75TLL3SdJeZYxWarHvlrQ7iVgLAwObKXaCC5EcZYGNzevh19nnhyFS&payer_email=paul.chautems%40nv-schoenenberg.ch&mc_shipping1=0.00&txn_id=0KF621780G586635Y&payment_type=instant&payer_business_name=SingAlong&last_name=Chautems&address_state=&item_name1=MP3+-+Kyrie&receiver_email=paul.chautems%40megaflops.ch&payment_fee=&quantity1=1&receiver_id=92HMQV65HZQDU&txn_type=cart&mc_gross_1=4.00&mc_currency=EUR&residence_country=CH&test_ipn=1&transaction_subject=Shopping+CartMP3+-+Kyrie&payment_gross=&ipn_track_id=Nis3iRl8qX186ryIl4eyAg&language=de-DE&hikashop_front_end_main=1&view=checkout&cmd=_notify-validate HTTP/1.1 200 OK Date: Tue, 10 Jan 2012 15:34:40 GMT Server: Apache X-Frame-Options: SAMEORIGIN Set-Cookie: c9MWDuvPtT9GIMyPc3jwol1VSlO=q-8n5QsmQ1ThEw1YiPRFz3jkQpLrfWJxJjUrlIhz04a7Y6EjhEdfuNbFqb0a-gS-qfzK6xjpbNs6tvMSshZg43e84lUhqU4RBuilYEWUz0MDrQqVDeCnCP4X5aC0L4CFWIKZc0%7cPT6rbx2hYOs_viCbfMToxK4l7Q1U3E4knfWtXBZSRBL67_3s8-220cDFxNLsHJMFR_7hbW%7c9XiSdsm4wF2sIoyqSZP_OsDcHcqS7KunIAyNhm667iQkB2jkepePLXL1uRgWtazC15ovv0%7c1326209681; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: cookie_check=yes; expires=Fri, 07-Jan-2022 15:34:41 GMT; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: navlns=0.0; expires=Mon, 05-Jan-2032 15:34:41 GMT; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: Apache=10.72.109.11.1326209680727694; path=/; expires=Thu, 02-Jan-42 15:34:40 GMT Connection: close Content-Type: text/html; charset=UTF-8 VERIFIED") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [chacha](/forum/user/5420-chacha "View chacha's Profile") [Last Post](/forum/36-reports-statistics/839876-problem-with-umlaut-mutated-vowel-in-paypal-adr#35951 "Yes, it's only debug information so it's not really important. Still that should not happen. I don't know why that change wouldn't solve the problem.") 14 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:887 | [Last Post](/forum/36-reports-statistics/839876-problem-with-umlaut-mutated-vowel-in-paypal-adr#35951 "Yes, it's only debug information so it's not really important. Still that should not happen. I don't know why that change wouldn't solve the problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839880-database-error-when-i-make-a-site-copy) | [database error when I make a site copy.](/forum/36-reports-statistics/839880-database-error-when-i-make-a-site-copy "Hello, I'm trying to make a copy of my hikashop site but when I import database I have the following message error: It seems to be something related with the affiliate program. Some idea about this problem. Regards") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 9 months ago, by [chocovo](/forum/user/4491-chocovo "View chocovo's Profile") [Last Post](/forum/36-reports-statistics/839880-database-error-when-i-make-a-site-copy#35847 "Ok Nicolas, thanks") 14 years 9 months ago by [chocovo](/forum/user/4491-chocovo "View chocovo's Profile") | Replies:4 Views:773 | [Last Post](/forum/36-reports-statistics/839880-database-error-when-i-make-a-site-copy#35847 "Ok Nicolas, thanks") by [chocovo](/forum/user/4491-chocovo "View chocovo's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839878-checkout-workflow-invalid) | [Checkout workflow invalid](/forum/36-reports-statistics/839878-checkout-workflow-invalid "Hi, i've just installed Hikashop starter 1.5.5 on Joomla 1.7.3. After that i've installed italian language. I have also Explorer 9 and Windows 7. After the installation i can't do any settings. It is always the same error: Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option If that help you i've just uninstalled virtuemart 2.0. Can you help me? Thanks") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") [Last Post](/forum/36-reports-statistics/839878-checkout-workflow-invalid#35730 "Also today it works. I've just worked a day with google crome! Now it works with explorer 9. But if you want you can controll it. I send you all the informations. Bye") 14 years 9 months ago by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") | Replies:6 Views:524 | [Last Post](/forum/36-reports-statistics/839878-checkout-workflow-invalid#35730 "Also today it works. I've just worked a day with google crome! Now it works with explorer 9. But if you want you can controll it. I send you all the informations. Bye") by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") 14 years 9 months ago | | [](/forum/36-reports-statistics/839877-how-do-you-generate-a-tax-vat-collect-report) | [How do you Generate a Tax (VAT) Collect Report](/forum/36-reports-statistics/839877-how-do-you-generate-a-tax-vat-collect-report "This is a pre-sales question. I am almost ready to purchase HikaShop Business but before I do that I need to know how to create an order detail report or a tax (VAT) collected report. We collect...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [ELHS](/forum/user/5412-elhs "View ELHS's Profile") [Last Post](/forum/36-reports-statistics/839877-how-do-you-generate-a-tax-vat-collect-report#35425 "Thank you Nicolas The question concerning GA is in regard to HikaShop reports. My main reason for reporting right now is just to get the sales tax numbers to the account. We have addressed that with the order export method described here. In tthe future I will have to set up GA to get more detailed site and store reports based on some of the other post and articles I have found here. Paul") 14 years 10 months ago by [ELHS](/forum/user/5412-elhs "View ELHS's Profile") | Replies:4 Views:530 | [Last Post](/forum/36-reports-statistics/839877-how-do-you-generate-a-tax-vat-collect-report#35425 "Thank you Nicolas The question concerning GA is in regard to HikaShop reports. My main reason for reporting right now is just to get the sales tax numbers to the account. We have addressed that with the order export method described here. In tthe future I will have to set up GA to get more detailed site and store reports based on some of the other post and articles I have found here. Paul") by [ELHS](/forum/user/5412-elhs "View ELHS's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839855-squeezebox-not-always-loading-images) | [SqueezeBox not always loading Images](/forum/36-reports-statistics/839855-squeezebox-not-always-loading-images "Hi, I bought the full version of HikaShop, and installed and setup it without any problem to my 1.6 Joomla test page. I encountered a one problem that I can't solve and would like to ask for your help. When I click on a product and the details page opens the two image thumbnails displays correctly. But when I click one of the thumbnails the screen fades to black, but the image won't show up. However it does not occures always, when I reload the same page everything works fine. It's very hard to track a problem like this, I turned off all plugings now, Moomenu CK, a lightbox, socal plugins aswell, but its still bugged. here you can try it out your self: smk.hu/art/index.php/products/product/11.../category_pathway-27 Just switch between products and click the thumbs and it will happen. I'm guessing it's something with SqueezeBox perhaps. Thanks in Advance!") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 11 months ago, by [SmokeDT](/forum/user/4376-smokedt "View SmokeDT's Profile") [Last Post](/forum/36-reports-statistics/839855-squeezebox-not-always-loading-images#35129 "Download again the Joomla installation package, extract it, and get the original modal.js file and put it back. You don't have the problem explained on that thread. Please don't post at different places about one problem. Let's continue here: www.hikashop.com/en/support/forum/4-how-...t-does-not-load.html") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:13 Views:7271 | [Last Post](/forum/36-reports-statistics/839855-squeezebox-not-always-loading-images#35129 "Download again the Joomla installation package, extract it, and get the original modal.js file and put it back. You don't have the problem explained on that thread. Please don't post at different places about one problem. Let's continue here: www.hikashop.com/en/support/forum/4-how-...t-does-not-load.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839871-orders-graph) | [orders graph](/forum/36-reports-statistics/839871-orders-graph "orders graph works not properly") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [slydog](/forum/user/4407-slydog "View slydog's Profile") [Last Post](/forum/36-reports-statistics/839871-orders-graph#34949 "Thanks anyway. Solved the problem with CSS. Here is the solution: div#chartDiv1 { width: 350px !important; } div#chartDiv1 embed { width: 350px; }") 14 years 10 months ago by [slydog](/forum/user/4407-slydog "View slydog's Profile") | Replies:10 Views:838 | [Last Post](/forum/36-reports-statistics/839871-orders-graph#34949 "Thanks anyway. Solved the problem with CSS. Here is the solution: div#chartDiv1 { width: 350px !important; } div#chartDiv1 embed { width: 350px; }") by [slydog](/forum/user/4407-slydog "View slydog's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839873-urgent-authorize-net-error-14-response) | [Urgent: Authorize.net error 14 response](/forum/36-reports-statistics/839873-urgent-authorize-net-error-14-response "Hello, Using the SIM method in Hika shop directing to Authorize.net, we are encountering an inconsistent error from Authorize.net: As stated, the error is inconsistent. When I confirm payment in Hikashop, it redirects me to the payment processor (Authorize.net) - exactly as it should. When my client confirms payment, he sees the error message shown above. We have gotten mixed results from other visitors: Some arrive on the Authorize.net payment page; others see the error message. Authorize.net tells us that the page is passing several URL variables and that one of them has an error (or is not listed in our relay URLs at Authorize). They said that some of the URLs are correct (which is the reason that it sometimes gets through), but at least one has a problem and that when that is the variable submitted, it fails. I did a quick view source to find what was being submitted for the x_relay_url, and copied and pasted that into Authorize. Can you tell me what other URLs might affect this, how to find out what is being submitted, etc.? You can see the page at: You're welcome to create an account and test it or use "test" and "test" for login. Just cancel or close the Authorize.net page without paying. (That user will be deleted after testing is complete.) Thanks, Teresa") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [trustinghim](/forum/user/5330-trustinghim "View trustinghim's Profile") [Last Post](/forum/36-reports-statistics/839873-urgent-authorize-net-error-14-response#34737 "Hi, Thank you for your report. HikaShop submits the URL based on the current URL of the user. The problem was that your user URL should have been redirected automatically to the non www URL so that it would have had the correct relay URL. Also, you actually don't have to configure the relay URL on authorize.net as HikaShop sends it to authorize.net each time. That way, you would have avoided that relay URL mismatch error. Indeed, the solutions you found are correct.") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:539 | [Last Post](/forum/36-reports-statistics/839873-urgent-authorize-net-error-14-response#34737 "Hi, Thank you for your report. HikaShop submits the URL based on the current URL of the user. The problem was that your user URL should have been redirected automatically to the non www URL so that it would have had the correct relay URL. Also, you actually don't have to configure the relay URL on authorize.net as HikaShop sends it to authorize.net each time. That way, you would have avoided that relay URL mismatch error. Indeed, the solutions you found are correct.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839869-international-shipping-rates-are-too-high) | [International shipping rates are too high...](/forum/36-reports-statistics/839869-international-shipping-rates-are-too-high "Hi, I have both UPS and USPS plugins with every single shipping option selected in the admin for both. I have tried plugging in some international addresses that are accurate (addresses from distributors my company uses in places like the UK and France) and I am now discovering why I have not had any orders outside of the US! 1. The USPS plugin won't return any quotes and shows an error when trying to retrieve the data 2. The UPS plugin shows outrageous rates, I think the cheapest I could find was $78? This was for a 1 pound, 12" x 12" x 12" box. There is absolutely no way this is correct. I know that the rates returned are based on USPS and UPS but something just isn't working properly. I'm figuring it's one of two things: Settings in USPS and UPS or how my products are configured. I don't think it's how the products are configured because the US rates seem to be accurate, but I just don't know. Anyone have any ideas at all? Thanks in advance! ~Michael") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") [Last Post](/forum/36-reports-statistics/839869-international-shipping-rates-are-too-high#34608 "2. I checked your UPS settings and everything is correct. Then, I went on the UPS website with your own account and did a simulation here: wwwapps.ups.com/ctc/request I got the exact same numbers. So apparently it comes from UPS. You might want to contact your UPS sales representative and ask him if that's normal or not that you have to charge so much for shipping fees because it's not a problem in hikashop, but that's really the numbers UPS has with your account.") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:800 | [Last Post](/forum/36-reports-statistics/839869-international-shipping-rates-are-too-high#34608 "2. I checked your UPS settings and everything is correct. Then, I went on the UPS website with your own account and did a simulation here: wwwapps.ups.com/ctc/request I got the exact same numbers. So apparently it comes from UPS. You might want to contact your UPS sales representative and ask him if that's normal or not that you have to charge so much for shipping fees because it's not a problem in hikashop, but that's really the numbers UPS has with your account.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839872-issue-with-google-products-plugin) | [Issue with Google Products plugin](/forum/36-reports-statistics/839872-issue-with-google-products-plugin "I am not sure if this is in the right section, as it isn't a feature request and I don't think its a but report, but I couldn't find a general support forum, so I am hoping that if I did misplace this...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [Infarc](/forum/user/5366-infarc "View Infarc's Profile") [Last Post](/forum/36-reports-statistics/839872-issue-with-google-products-plugin#34597 "Here is a link www.hikashop.com/en/support/forum/4-how-...-download.html#34546 to see the answer for other users of the forums") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:344 | [Last Post](/forum/36-reports-statistics/839872-issue-with-google-products-plugin#34597 "Here is a link www.hikashop.com/en/support/forum/4-how-...-download.html#34546 to see the answer for other users of the forums") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839870-order-creation-in-back-end-solved) | [Order Creation in Back-End \[SOLVED\]](/forum/36-reports-statistics/839870-order-creation-in-back-end-solved "In an order created in the back-end, when clicking on one of the Invoice buttons shows the Invoice with its creator's address, not the customer's. I tried searching but couldn't find any reports about this issue. Love Hikashop! Using: Hikashop 1.5.5 on Joomla 1.7.3") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [many-feathers](/forum/user/1025-many-feathers "View many-feathers's Profile") [Last Post](/forum/36-reports-statistics/839870-order-creation-in-back-end-solved#34573 "Indeed, it will be great to add that in the future. It's on the todo list.") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:843 | [Last Post](/forum/36-reports-statistics/839870-order-creation-in-back-end-solved#34573 "Indeed, it will be great to add that in the future. It's on the todo list.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839829-coping-product-with-options-broken) | [Coping product with options broken](/forum/36-reports-statistics/839829-coping-product-with-options-broken "When trying to copy a product with options from the backend it just copys the first option on the list of option and nothing else...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 15 years 1 month ago, by [Rickhavoc](/forum/user/2766-rickhavoc "View Rickhavoc's Profile") [Last Post](/forum/36-reports-statistics/839829-coping-product-with-options-broken#34265 "I figured out what was wrong. The fix WAS correct - but I was making the change in notepad and then dropping it into my file on the server. For some reason, when I saved the file it was adding...") 14 years 10 months ago by [randam](/forum/user/4363-randam "View randam's Profile") | Replies:7 Views:587 | [Last Post](/forum/36-reports-statistics/839829-coping-product-with-options-broken#34265 "I figured out what was wrong. The fix WAS correct - but I was making the change in notepad and then dropping it into my file on the server. For some reason, when I saved the file it was adding...") by [randam](/forum/user/4363-randam "View randam's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839832-cant-copy-products-or-import-with-template) | [Can't copy products or import with template](/forum/36-reports-statistics/839832-cant-copy-products-or-import-with-template "I was using 1.5.2 and everything worked properly. I was importing pictures from a file using templates with options. It does not work now that I have upgraded to 1.5.4. Now when I import from file...") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 15 years 1 month ago, by [mauriceurian](/forum/user/3134-mauriceurian "View mauriceurian's Profile") [Last Post](/forum/36-reports-statistics/839832-cant-copy-products-or-import-with-template#34253 "Ah yes, if you put a / at the beginning the system will assume that you're providing the full path to the upload folder like that: /home/user/www/images/upload/ And since that folder /images/galleries/warehouse/accessories/ does not exists, it will try to create it and won't be allowed by your server to write a new folder in the root directory and will thus display that error.") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:14 Views:905 | [Last Post](/forum/36-reports-statistics/839832-cant-copy-products-or-import-with-template#34253 "Ah yes, if you put a / at the beginning the system will assume that you're providing the full path to the upload folder like that: /home/user/www/images/upload/ And since that folder /images/galleries/warehouse/accessories/ does not exists, it will try to create it and won't be allowed by your server to write a new folder in the root directory and will thus display that error.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839868-fatal-error-maximum-function-nesting-level-v1-5-5) | [Fatal error: Maximum function nesting level v1.5.5](/forum/36-reports-statistics/839868-fatal-error-maximum-function-nesting-level-v1-5-5 "I'm setting up HikaShop for the first time on my development server (Joomla 1.7.3 HikaShop v. 1.5.5) and am getting this error when viewing the category listing menu item type. The problem is at line 82 of components/com_hikashop/views/category/tmpl/listing.php and is caused by problems configuring the menu item. specifically this is returning a blank when I edit the menu item and view the hikashop options I get this php message Notice: Undefined index: layout_type in /xxx/administrator/components/com_hikashop/views/menus/tmpl/form.php on line 83 I know this problem is caused by having php max error reporting enabled but there should be a trap for this I believe. Geraint") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [geraint](/forum/user/5315-geraint "View geraint's Profile") [Last Post](/forum/36-reports-statistics/839868-fatal-error-maximum-function-nesting-level-v1-5-5#34185 "I'm not sure how you were able to get that error. You can add the code: if(!isset($element->hikashop_params)){ $element->hikashop_params = 'div'; } in the file administrator/components/com_hikashop/views/menus/view.html.php before the line: $this->assignRef('element',$element); Then, go in your menu, save the options and your menu should work.") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:476 | [Last Post](/forum/36-reports-statistics/839868-fatal-error-maximum-function-nesting-level-v1-5-5#34185 "I'm not sure how you were able to get that error. You can add the code: if(!isset($element->hikashop_params)){ $element->hikashop_params = 'div'; } in the file administrator/components/com_hikashop/views/menus/view.html.php before the line: $this->assignRef('element',$element); Then, go in your menu, save the options and your menu should work.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839867-internal-server-error-when-clicking-next-in-cart) | [Internal Server Error when Clicking Next in Cart](/forum/36-reports-statistics/839867-internal-server-error-when-clicking-next-in-cart "I have a Hikashop I was about to launch but now have an "Internal Server Error" displayed when I click on the "Next" button of the cart. I have not figured out what change I made is causing this error. The server log shows two clues: "PHP Notice: Trying to get property of non-object in administrator/components/com_hikashop/classes/field.php on line 694," which I looked up: function getFieldName($field){ return ''.$this->trans($field->field_realname).''; } "PHP Notice: Undefined property: ProductViewProduct::$rows in administrator/components/com_hikashop/views/product/tmpl/variant.php on line 23," which I also looked up: input type="checkbox" name="toggle" value="" onclick="checkAll(rows); ?>);" /> The last changes I was making was unpublishing all country zones except for the United States (only shipping to the US). I also tried adding a Characteristics but decided it would not do what I was thinking and did not finishing saving it. Any ideas? I would really like to get the site up. I have already tried uninstalling and reinstalling Hikashop -- must be an issue in the database someplace. Thanks!") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [RMChad](/forum/user/5307-rmchad "View RMChad's Profile") [Last Post](/forum/36-reports-statistics/839867-internal-server-error-when-clicking-next-in-cart#34170 "Thank you -- that worked and I have reinstalled and new configuration is working.") 14 years 10 months ago by [RMChad](/forum/user/5307-rmchad "View RMChad's Profile") | Replies:4 Views:578 | [Last Post](/forum/36-reports-statistics/839867-internal-server-error-when-clicking-next-in-cart#34170 "Thank you -- that worked and I have reinstalled and new configuration is working.") by [RMChad](/forum/user/5307-rmchad "View RMChad's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839856-social-networks-plugin-button-formatting) | [Social networks plugin: Button formatting](/forum/36-reports-statistics/839856-social-networks-plugin-button-formatting "When selecting the plugin parameters as shown in the screenshot the layout is a little messed up. Looks like there are some misplaced "" in the plugins *.php (lines 170, 171, 185) So I changed them into: 170 if($plugin->params==1){ $sizes='class="hikashop_social_fb_button_count"'; } 171 if($plugin->params==2){ $sizes='class="hikashop_social_fb_box_count"'; } ... 185 style="border:none; overflow:hidden;" '.$sizes.' This only solving the HTML issues, I also changed the CSS as follows: #hikashop_social span.hikashop_social_google_right_tw_vertical{ position:absolute; right:250px; /*before 215px*/ } This solved the issue for me, but it might be necessary to change some more of the CSS for other layouts.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 11 months ago, by [finisher](/forum/user/4830-finisher "View finisher's Profile") [Last Post](/forum/36-reports-statistics/839856-social-networks-plugin-button-formatting#34115 "Hi, That was fixed in 1.5.5 I checked the code and the double quote is there. If you don't have it, it must be because you updated from a previous version but that your plugins/content folder is not writable and thus joomla couldn't update the files of the plugin. You should try to put the files manually (folder back/extensions in the installation package) via FTP.") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:682 | [Last Post](/forum/36-reports-statistics/839856-social-networks-plugin-button-formatting#34115 "Hi, That was fixed in 1.5.5 I checked the code and the double quote is there. If you don't have it, it must be because you updated from a previous version but that your plugins/content folder is not writable and thus joomla couldn't update the files of the plugin. You should try to put the files manually (folder back/extensions in the installation package) via FTP.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [](/forum/36-reports-statistics/839866-error-403-after-hikashop-1-5-5-update) | [Error 403 after Hikashop 1.5.5 Update...](/forum/36-reports-statistics/839866-error-403-after-hikashop-1-5-5-update "Hi, I am still testing my shop and to get it finalizred I updated from 1.5.4 to 1.5.5 yesterday. Now the result is that almost all pages are not available anymore from within the menu... an Errorcode 403 is given and I cannot figure out why. Please have a look at laufradmiete.de/shop , which already is the first "broken" link. When going to laufradmiete.de/shop.html (Just register a user, as the shop is currently in testing and only displayed to registered users) it works in the first place, but afterwards nearly every menu link (on the right hand side) does not work anymore. Why does this happen and what can I do about it? Thanks, Alex") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 14 years 10 months ago, by [finisher](/forum/user/4830-finisher "View finisher's Profile") [Last Post](/forum/36-reports-statistics/839866-error-403-after-hikashop-1-5-5-update#34114 "Ah yes, if you have folders with the same name as the aliases of your menus, the SEF will be lost :)") 14 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:631 | [Last Post](/forum/36-reports-statistics/839866-error-403-after-hikashop-1-5-5-update#34114 "Ah yes, if you have folders with the same name as the aliases of your menus, the SEF will be lost :)") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 14 years 10 months ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.062 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)