[Skip to main content](#vessel-content) # Order notification email to owner not sending ## - **[mfrieder](/forum/user/29377-mfrieder "View mfrieder's Profile")** - [![mfrieder's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29377-mfrieder "View mfrieder's Profile") Topic Author - [ Offline](/forum/user/29377-mfrieder) Less More - Posts: 2 - Thank you received: 0 - - 12 years 9 months ago - 12 years 9 months ago [\#138314](#138314) by [mfrieder](/forum/user/29377-mfrieder "View mfrieder's Profile") *[Order notification email to owner not sending](/forum/37-import-export-csv-xls/864664-order-notification-email-to-owner-not-sending#138314 "-- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - which takes in email then forwards it to and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks!")* was created by *[mfrieder](/forum/user/29377-mfrieder "View mfrieder's Profile")* -- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is orders@fitfuel.com the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - fitfuel@relay.com which takes in email then forwards it to orders@fitfuel.com and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks! Last edit: 12 years 9 months ago by [mfrieder](/forum/user/29377-mfrieder "View mfrieder's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NjQ2NjQtb3JkZXItbm90aWZpY2F0aW9uLWVtYWlsLXRvLW93bmVyLW5vdC1zZW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 9 months ago [\#138359](#138359) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order notification email to owner not sending](/forum/37-import-export-csv-xls/864664-order-notification-email-to-owner-not-sending#138359 "-- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - which takes in email then forwards it to and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks!")* Hi, In HikaShop we use the Joomla email system, so if all the emails are sent to fitfuel@relay.com, they should be sent to orders@fitfuel.com. I think that it's not an HikaShop problem, thanks to check the Joomla email configuration and then your server configuration. Thanks to update your HikaShop version ![;)](/media/kunena/emoticons/11.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NjQ2NjQtb3JkZXItbm90aWZpY2F0aW9uLWVtYWlsLXRvLW93bmVyLW5vdC1zZW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile")** - [![timmultimedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6285-timmultimedia "View timmultimedia's Profile") - [ Offline](/forum/user/6285-timmultimedia) Less More - Posts: 19 - Thank you received: 1 - - 12 years 7 months ago [\#147784](#147784) by [timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile") Replied by *[timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile")* on topic *[Order notification email to owner not sending](/forum/37-import-export-csv-xls/864664-order-notification-email-to-owner-not-sending#147784 "-- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - which takes in email then forwards it to and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks!")* Was there ever a solution for this? I am having the exact same problem. I'm on GoDaddy and the emails are sent without a problem to an email address with a different domain. Customers are receiving emails fine as well. Egyptianred.com.au Hikashop Essential 2.3.0 PHP 5.4.23 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NjQ2NjQtb3JkZXItbm90aWZpY2F0aW9uLWVtYWlsLXRvLW93bmVyLW5vdC1zZW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 7 months ago [\#147801](#147801) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Order notification email to owner not sending](/forum/37-import-export-csv-xls/864664-order-notification-email-to-owner-not-sending#147801 "-- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - which takes in email then forwards it to and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks!")* If you don't get the email, check your spam box. If you don't have it, check that you can send emails with Joomla (from the mass mail component for example). If you don't receive the emails, it's likely that the email configuration of the joomla configuration page is not correct. You should ask your hosting company about what you should put there. If your customers receive them and not the administrator, it's likely that the email configuration of the hikashop configuration page is not correct. You should ask your hosting company about what you should put there. Usually, it comes from either the charset encoding, or the "add names" option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NjQ2NjQtb3JkZXItbm90aWZpY2F0aW9uLWVtYWlsLXRvLW93bmVyLW5vdC1zZW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile")** - [![timmultimedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6285-timmultimedia "View timmultimedia's Profile") - [ Offline](/forum/user/6285-timmultimedia) Less More - Posts: 19 - Thank you received: 1 - - 12 years 7 months ago [\#147850](#147850) by [timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile") Replied by *[timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile")* on topic *[Order notification email to owner not sending](/forum/37-import-export-csv-xls/864664-order-notification-email-to-owner-not-sending#147850 "-- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - which takes in email then forwards it to and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks!")* Joomla is sending emails fine, it is only Hikashop with the problem. I change nothing but the "Order creation notifications email address" to an email with a different domain (even though it is still an account hosted on the same server) and it works perfectly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NjQ2NjQtb3JkZXItbm90aWZpY2F0aW9uLWVtYWlsLXRvLW93bmVyLW5vdC1zZW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 12 years 7 months ago [\#147866](#147866) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order notification email to owner not sending](/forum/37-import-export-csv-xls/864664-order-notification-email-to-owner-not-sending#147866 "-- url of the page with the problem -- : ask me in pm -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1x -- PHP version -- : 5.3.24 Here is what is happening. When an order is submitted the email notification goes to the customer just fine. The order notification to the store owners does not go through if the email address is the same as the store domain - i.e. if the website the store is on is fitfuel.com and the email orders should go to is the order confirmation does not ever go through. Now, I created a forwarding email address on another domain - which takes in email then forwards it to and the store then sends out the notification just fine. I am on godaddy shared hosting and I am a pretty skilled developer. My real question is - is this a hikashop problem or a hosting problem? My guess is that it is a hikashop problem because I have installed hundreds of apps and shopping carts that can email to the same domain without a problem. I could really use some guidance here. Thanks!")* Joomla has the same problem because the problem is actually not in HikaShop but in your email server which doesn't want the website to send emails to the same domain. That's why entering another email in that option solved the problem and why your customers were receiving the emails but not the email that you had configured in that option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NjQ2NjQtb3JkZXItbm90aWZpY2F0aW9uLWVtYWlsLXRvLW93bmVyLW5vdC1zZW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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