[Skip to main content](#vessel-content) # Can not import characteristics ## - **[penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile")** - [![penguinlvt's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33453-penguinlvt "View penguinlvt's Profile") Topic Author - [ Offline](/forum/user/33453-penguinlvt) Less More - Posts: 13 - Thank you received: 0 - - 11 years 9 months ago [\#185841](#185841) by [penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile") *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#185841 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* was created by *[penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile")* -- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzQxMTUtY2FuLW5vdC1pbXBvcnQtY2hhcmFjdGVyaXN0aWNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 9 months ago [\#185844](#185844) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#185844 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* Hi, Please give us more details about your issue. Do you think there is missing columns in your csv file, or you have an error message displayed ? If it is an error message please give us this error message. In the csv file, I see that the characteristic name have an encoding issue, maybe coming from my Excel settings, but the values are filled for the products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzQxMTUtY2FuLW5vdC1pbXBvcnQtY2hhcmFjdGVyaXN0aWNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile")** - [![penguinlvt's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33453-penguinlvt "View penguinlvt's Profile") Topic Author - [ Offline](/forum/user/33453-penguinlvt) Less More - Posts: 13 - Thank you received: 0 - - 11 years 9 months ago [\#186194](#186194) by [penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile") Replied by *[penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile")* on topic *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#186194 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* This is error message (importerror.txt) In CVS, I think the last 8 columns are the parameter of my product characteristics. But it's not import to my page. About image, I set up the hikashop product folder the same as on the origin website, but it use the default image (in case of have not images yet). How to import this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzQxMTUtY2FuLW5vdC1pbXBvcnQtY2hhcmFjdGVyaXN0aWNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 9 months ago [\#186253](#186253) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#186253 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* Hello, The best solution will probably be to manually create your product with its variants, export it through a CSV file, and then import all your products following that model on the CSV file. 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Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* Hello, I exported all of my products . That CSV file is the resuIt And I import to new website, but all of product characteristics cannot import, Please advise me how to fix this? (In details please , I have already read the userguide and search on forum, too) :dry: Thanks and best regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzQxMTUtY2FuLW5vdC1pbXBvcnQtY2hhcmFjdGVyaXN0aWNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 9 months ago [\#186811](#186811) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#186811 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* Hi, As I said in a previous post, it seems to be an encoding issue, or a translation one. For example, do you have a characteristic named "Độ cứng" ? If it's not the characteristic name, so in the csv file you just have to edit the column header to replace "Độ cứng" by the correct characteristic name. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzQxMTUtY2FuLW5vdC1pbXBvcnQtY2hhcmFjdGVyaXN0aWNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile")** - [![penguinlvt's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33453-penguinlvt "View penguinlvt's Profile") Topic Author - [ Offline](/forum/user/33453-penguinlvt) Less More - Posts: 13 - Thank you received: 0 - - 11 years 9 months ago [\#186948](#186948) by [penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile") Replied by *[penguinlvt](/forum/user/33453-penguinlvt "View penguinlvt's Profile")* on topic *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#186948 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* Hello, I have a characteristic named "Độ cứng". So how to do this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzQxMTUtY2FuLW5vdC1pbXBvcnQtY2hhcmFjdGVyaXN0aWNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 9 months ago [\#186957](#186957) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can not import characteristics](/forum/37-import-export-csv-xls/874115-can-not-import-characteristics#186957 "-- url of the page with the problem -- : dongngocplaza.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : Import characteristics problem! Dear all, I import this cvs (export from hikashop, same version) but not found column. Please help me!")* Hi, Before importing the products with characteristics, you must already have the characteristics created in the menu Products>Characteristics and they need to have all the values filled in. If that's not the case, please do it. Also, in your CSV, the main products need to have the default value of the characteristic entered in the characteristic column, so make sure that it is the case. Finally, it could be a problem with the fact that the characteristic names use special characters. Try to use the alias of the characteristics instead of their name and make sure that the alias do not contain any special characters and that could also help. 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