[Skip to main content](#vessel-content) # Import error after 16 records ## - **[Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile")** - [![Mcconnell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35071-mcconnell "View Mcconnell's Profile") Topic Author - [ Offline](/forum/user/35071-mcconnell) Less More - Posts: 17 - Thank you received: 0 - - 11 years 5 months ago [\#201096](#201096) by [Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile") *[Import error after 16 records](/forum/37-import-export-csv-xls/876853-import-error-after-16-records#201096 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.4 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : The line 'my product details' could not be imported When running a product import from a CSV file the first 16 rows import normally and then the error message appears for each of the next 16 lines and no more lines are imported after the first 16 records. I have tried changing the content of the CSV file and the file still uploads the first 16 records ok and then errors. So it is not a problem with the content. I have checked the size of the upload file and it is small 38kb so it is not an issue with the maximum file upload size set by the Host. Is there an upload limit that can be set within Hikashop somewhere?")* was created by *[Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.4 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : The line 'my product details' could not be imported When running a product import from a CSV file the first 16 rows import normally and then the error message appears for each of the next 16 lines and no more lines are imported after the first 16 records. I have tried changing the content of the CSV file and the file still uploads the first 16 records ok and then errors. So it is not a problem with the content. I have checked the size of the upload file and it is small 38kb so it is not an issue with the maximum file upload size set by the Host. Is there an upload limit that can be set within Hikashop somewhere? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzY4NTMtaW1wb3J0LWVycm9yLWFmdGVyLTE2LXJlY29yZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 5 months ago [\#201097](#201097) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Import error after 16 records](/forum/37-import-export-csv-xls/876853-import-error-after-16-records#201097 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.4 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : The line 'my product details' could not be imported When running a product import from a CSV file the first 16 rows import normally and then the error message appears for each of the next 16 lines and no more lines are imported after the first 16 records. I have tried changing the content of the CSV file and the file still uploads the first 16 records ok and then errors. So it is not a problem with the content. I have checked the size of the upload file and it is small 38kb so it is not an issue with the maximum file upload size set by the Host. Is there an upload limit that can be set within Hikashop somewhere?")* Hi, No there is no restrictions like that. Please give us one of the csv file used to test it on our end. This will allow us to have more informations. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzY4NTMtaW1wb3J0LWVycm9yLWFmdGVyLTE2LXJlY29yZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile")** - [![Mcconnell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35071-mcconnell "View Mcconnell's Profile") Topic Author - [ Offline](/forum/user/35071-mcconnell) Less More - Posts: 17 - Thank you received: 0 - - 11 years 5 months ago [\#201223](#201223) by [Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile") Replied by *[Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile")* on topic *[Import error after 16 records](/forum/37-import-export-csv-xls/876853-import-error-after-16-records#201223 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.4 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : The line 'my product details' could not be imported When running a product import from a CSV file the first 16 rows import normally and then the error message appears for each of the next 16 lines and no more lines are imported after the first 16 records. I have tried changing the content of the CSV file and the file still uploads the first 16 records ok and then errors. So it is not a problem with the content. I have checked the size of the upload file and it is small 38kb so it is not an issue with the maximum file upload size set by the Host. Is there an upload limit that can be set within Hikashop somewhere?")* This is the file to be uploaded. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzY4NTMtaW1wb3J0LWVycm9yLWFmdGVyLTE2LXJlY29yZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 5 months ago [\#201304](#201304) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Import error after 16 records](/forum/37-import-export-csv-xls/876853-import-error-after-16-records#201304 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.4 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : The line 'my product details' could not be imported When running a product import from a CSV file the first 16 rows import normally and then the error message appears for each of the next 16 lines and no more lines are imported after the first 16 records. I have tried changing the content of the CSV file and the file still uploads the first 16 records ok and then errors. So it is not a problem with the content. I have checked the size of the upload file and it is small 38kb so it is not an issue with the maximum file upload size set by the Host. Is there an upload limit that can be set within Hikashop somewhere?")* Hi, The CSV is missing some commas at the end of the lines after the 16th product. That's why you get errors for the lines after that because the system doesn't find a correct number of elements for each line after that and thus doesn't know how to parse them. The following user(s) said Thank You: [Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzY4NTMtaW1wb3J0LWVycm9yLWFmdGVyLTE2LXJlY29yZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile")** - [![Mcconnell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35071-mcconnell "View Mcconnell's Profile") Topic Author - [ Offline](/forum/user/35071-mcconnell) Less More - Posts: 17 - Thank you received: 0 - - 11 years 5 months ago [\#201308](#201308) by [Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile") Replied by *[Mcconnell](/forum/user/35071-mcconnell "View Mcconnell's Profile")* on topic *[Import error after 16 records](/forum/37-import-export-csv-xls/876853-import-error-after-16-records#201308 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.4 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : The line 'my product details' could not be imported When running a product import from a CSV file the first 16 rows import normally and then the error message appears for each of the next 16 lines and no more lines are imported after the first 16 records. I have tried changing the content of the CSV file and the file still uploads the first 16 records ok and then errors. So it is not a problem with the content. I have checked the size of the upload file and it is small 38kb so it is not an issue with the maximum file upload size set by the Host. Is there an upload limit that can be set within Hikashop somewhere?")* That fixed it. Awesome Thankyou. The problem was to do with empty fields at the end of the line after 16 rows. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84NzY4NTMtaW1wb3J0LWVycm9yLWFmdGVyLTE2LXJlY29yZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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