[Skip to main content](#vessel-content) # Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE ## - **[LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile")** - [![LorenzoD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47022-lorenzod "View LorenzoD's Profile") Topic Author - [ Offline](/forum/user/47022-lorenzod) Less More - Posts: 3 - Thank you received: 0 - - 9 years 9 months ago [\#259220](#259220) by [LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile") *[Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE](/forum/37-import-export-csv-xls/888254-hikashop-report-export-users-err-invalid-response#259220 "Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support")* was created by *[LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile")* Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84ODgyNTQtaGlrYXNob3AtcmVwb3J0LWV4cG9ydC11c2Vycy1lcnItaW52YWxpZC1yZXNwb25zZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 9 months ago [\#259228](#259228) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE](/forum/37-import-export-csv-xls/888254-hikashop-report-export-users-err-invalid-response#259228 "Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support")* Hi, There is no export feature in the HikaShop customer listing. I'm afraid that we are not able to understand what you are doing exactly. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84ODgyNTQtaGlrYXNob3AtcmVwb3J0LWV4cG9ydC11c2Vycy1lcnItaW52YWxpZC1yZXNwb25zZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile")** - [![LorenzoD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47022-lorenzod "View LorenzoD's Profile") Topic Author - [ Offline](/forum/user/47022-lorenzod) Less More - Posts: 3 - Thank you received: 0 - - 9 years 9 months ago [\#259320](#259320) by [LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile") Replied by *[LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile")* on topic *[Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE](/forum/37-import-export-csv-xls/888254-hikashop-report-export-users-err-invalid-response#259320 "Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support")* Hi, thank you for the support, in attachment the page of the site web where I have the problem. If I select Clienti (customers) in the tab on the left of the page, I can't export the list. [ ![Cattura.PNG](/forum/attachment/35533) ](/forum/attachment/35533 "Cattura.PNG") Regards - [ ![Cattura.PNG](/forum/attachment/35533) ](/forum/attachment/35533 "Cattura.PNG") [ ](/forum/attachment/35533?download=1 "Cattura.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84ODgyNTQtaGlrYXNob3AtcmVwb3J0LWV4cG9ydC11c2Vycy1lcnItaW52YWxpZC1yZXNwb25zZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 9 months ago - 9 years 9 months ago [\#259346](#259346) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE](/forum/37-import-export-csv-xls/888254-hikashop-report-export-users-err-invalid-response#259346 "Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support")* Hello, In order to understand better the situation, can you provide more elements : - If you have **error message** ? Or nothing happen when you click export button nothing happen ? - A **complete** screenshot (in English) of your report configuration please. - How many customers (nearly) your export concerns ? Maybe there is too many data to export ? Awaiting news from you. Regards Last edit: 9 years 9 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84ODgyNTQtaGlrYXNob3AtcmVwb3J0LWV4cG9ydC11c2Vycy1lcnItaW52YWxpZC1yZXNwb25zZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile")** - [![LorenzoD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47022-lorenzod "View LorenzoD's Profile") Topic Author - [ Offline](/forum/user/47022-lorenzod) Less More - Posts: 3 - Thank you received: 0 - - 9 years 9 months ago [\#259524](#259524) by [LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile") Replied by *[LorenzoD](/forum/user/47022-lorenzod "View LorenzoD's Profile")* on topic *[Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE](/forum/37-import-export-csv-xls/888254-hikashop-report-export-users-err-invalid-response#259524 "Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support")* Hello, yes is shown an error message, when I click on the button the page changes and I have redirected to this URL: [ www.featfood.it/administrator/index.php?...=report&task=csv&cid](https://www.featfood.it/administrator/index.php?option=com_hikashop&ctrl=report&task=csv&cid)[]=23&c23bab3ef4578c755b7abcfd429e7438=1 The browser error code is: ERR_INVALID_RESPONSE The list of customers is short, I don't think it can be the problem. System info: *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84ODgyNTQtaGlrYXNob3AtcmVwb3J0LWV4cG9ydC11c2Vycy1lcnItaW52YWxpZC1yZXNwb25zZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 9 years 9 months ago [\#259525](#259525) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Report - Export Users - ERR\_INVALID\_RESPONSE](/forum/37-import-export-csv-xls/888254-hikashop-report-export-users-err-invalid-response#259525 "Hi all, I have a problem with the report function of Hikashop. When I try to export the list of the users, iIam shown an error page and not start the download. This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly. Can somebody help me? Thanks for the support")* Hi, Could you also provide a complete screenshot (in English) of your report configuration please. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM3LWltcG9ydC1leHBvcnQtY3N2LXhscy84ODgyNTQtaGlrYXNob3AtcmVwb3J0LWV4cG9ydC11c2Vycy1lcnItaW52YWxpZC1yZXNwb25zZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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