[Skip to main content](#vessel-content) # Affiliates not able to see click page ## - **[deziroo](/forum/user/37492-deziroo "View deziroo's Profile")** - [![deziroo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37492.jpg)](/forum/user/37492-deziroo "View deziroo's Profile") Topic Author - [ Offline](/forum/user/37492-deziroo) Less More - Posts: 38 - Thank you received: 0 - - 9 years 11 months ago [\#255547](#255547) by [deziroo](/forum/user/37492-deziroo "View deziroo's Profile") *[Affiliates not able to see click page](/forum/39-affilation/887542-affiliates-not-able-to-see-click-page#255547 "-- url of the page with the problem -- : www.deziroo.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- Browser(s) name and version -- : Chrome When affiliates log in and try to see the "all clicks" page under stats, nothing happens when they click the button (the page goes nowhere.) I recently changed the CSS frontend to Default after having issues with not having stars for customers to vote with, it had been on custom.")* was created by *[deziroo](/forum/user/37492-deziroo "View deziroo's Profile")* -- url of the page with the problem -- : [ www.deziroo.com](http://www.deziroo.com) -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- Browser(s) name and version -- : Chrome When affiliates log in and try to see the "all clicks" page under stats, nothing happens when they click the button (the page goes nowhere.) I recently changed the CSS frontend to Default after having issues with not having stars for customers to vote with, it had been on custom. [ ![ScreenShot2016-11-17at8.48.43PM.png](/forum/attachment/34696) ](/forum/attachment/34696 "...t8.48.43PM.png") - [ ![ScreenShot2016-11-17at8.48.43PM.png](/forum/attachment/34696) ](/forum/attachment/34696 "...t8.48.43PM.png") [ ](/forum/attachment/34696?download=1 "...t8.48.43PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM5LWFmZmlsYXRpb24vODg3NTQyLWFmZmlsaWF0ZXMtbm90LWFibGUtdG8tc2VlLWNsaWNrLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 11 months ago - 9 years 11 months ago [\#255584](#255584) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Affiliates not able to see click page](/forum/39-affilation/887542-affiliates-not-able-to-see-click-page#255584 "-- url of the page with the problem -- : www.deziroo.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- Browser(s) name and version -- : Chrome When affiliates log in and try to see the "all clicks" page under stats, nothing happens when they click the button (the page goes nowhere.) I recently changed the CSS frontend to Default after having issues with not having stars for customers to vote with, it had been on custom.")* Hello, As you can see, a popup window is expecting, from this many reasons can lead to this kind of issue. [ ![Affiliatepopup.png](/forum/attachment/34699) ](/forum/attachment/34699 "...liatepopup.png") Can you try to test with **ProtoStar** in order to see if that solve your issue, if yes it's linked to your **template** and so contact his creator. If no, so for this idea can you provide : - **User access** to affiliate (use our [ **Contact Us**](https://www.hikashop.com/support/contact-us.html), add an **url link** to this topic). - A screenshot of your **General display options** (in **Components** => **HikaShop** => **Configuration**, then **Display** tab), like this : [ ![popupdisplay.png](/forum/attachment/34701) ](/forum/attachment/34701 "popupdisplay.png") Awaiting news from you. Regards - [ ![Affiliatepopup.png](/forum/attachment/34699) ](/forum/attachment/34699 "...liatepopup.png") [ ](/forum/attachment/34699?download=1 "...liatepopup.png") - [ ![popupdisplay.png](/forum/attachment/34701) ](/forum/attachment/34701 "popupdisplay.png") [ ](/forum/attachment/34701?download=1 "popupdisplay.png") Last edit: 9 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM5LWFmZmlsYXRpb24vODg3NTQyLWFmZmlsaWF0ZXMtbm90LWFibGUtdG8tc2VlLWNsaWNrLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[deziroo](/forum/user/37492-deziroo "View deziroo's Profile")** - [![deziroo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37492.jpg)](/forum/user/37492-deziroo "View deziroo's Profile") Topic Author - [ Offline](/forum/user/37492-deziroo) Less More - Posts: 38 - Thank you received: 0 - - 9 years 11 months ago [\#255717](#255717) by [deziroo](/forum/user/37492-deziroo "View deziroo's Profile") Replied by *[deziroo](/forum/user/37492-deziroo "View deziroo's Profile")* on topic *[Affiliates not able to see click page](/forum/39-affilation/887542-affiliates-not-able-to-see-click-page#255717 "-- url of the page with the problem -- : www.deziroo.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- Browser(s) name and version -- : Chrome When affiliates log in and try to see the "all clicks" page under stats, nothing happens when they click the button (the page goes nowhere.) I recently changed the CSS frontend to Default after having issues with not having stars for customers to vote with, it had been on custom.")* Here is the screenshot and I sent more info via the contact page. [ ![IMG_8545.PNG](/forum/attachment/34726) ](/forum/attachment/34726 "IMG_8545.PNG") - [ ![IMG_8545.PNG](/forum/attachment/34726) ](/forum/attachment/34726 "IMG_8545.PNG") [ ](/forum/attachment/34726?download=1 "IMG_8545.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM5LWFmZmlsYXRpb24vODg3NTQyLWFmZmlsaWF0ZXMtbm90LWFibGUtdG8tc2VlLWNsaWNrLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 11 months ago [\#255753](#255753) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Affiliates not able to see click page](/forum/39-affilation/887542-affiliates-not-able-to-see-click-page#255753 "-- url of the page with the problem -- : www.deziroo.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- Browser(s) name and version -- : Chrome When affiliates log in and try to see the "all clicks" page under stats, nothing happens when they click the button (the page goes nowhere.) I recently changed the CSS frontend to Default after having issues with not having stars for customers to vote with, it had been on custom.")* Hi, The problem comes from your template which doesn't support the Joomla popup system. Go in the HikaShop configuration under the "Display" tab and try the different options of the "popup mode" setting. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM5LWFmZmlsYXRpb24vODg3NTQyLWFmZmlsaWF0ZXMtbm90LWFibGUtdG8tc2VlLWNsaWNrLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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