[Skip to main content](#vessel-content) # How to unblock my server IP at Hikashop ## - **[terrylove](/forum/user/33965-terrylove "View terrylove's Profile")** - [![terrylove's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33965-terrylove "View terrylove's Profile") Topic Author - [ Offline](/forum/user/33965-terrylove) Less More - Posts: 17 - Thank you received: 0 - - 1 month 1 week ago [\#100000013](#100000013) by [terrylove](/forum/user/33965-terrylove "View terrylove's Profile") *[How to unblock my server IP at Hikashop](/forum/4-how-to/100000003-how-to-unblock-my-server-ip-at-hikashop#100000013 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.25 -- Browser(s) name and version -- : Firefox 156.0 Hikashop is blocking connections from our public IP address.  I recently moved a Hikashop business license between two sites. However I hadn't realised the previous site was still trying to get update. The previous site is today moved to Hikashop Starter to enable us to access the history of orders but it does not do sales any more. Traceroute runs fine from our webserver until it gets deep into Hikashop's server and then stops. Looks like- an obvious block by your server (perhaps because of the amount of times it got called as it failed in a Joomla upgrade?).  How do I arrange with you for you to stop blocking access to Hikashop from our public IP address so I can run upgrades? Currently these are blocked. I sent this message via a VPN as Hikashop.com won't open on our network at all due the block. Best regards T")* was created by *[terrylove](/forum/user/33965-terrylove "View terrylove's Profile")* -- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.25 -- Browser(s) name and version -- : Firefox 156.0 Hikashop is blocking connections from our public IP address.  I recently moved a Hikashop business license between two sites. However I hadn't realised the previous site was still trying to get update. The previous site is today moved to Hikashop Starter to enable us to access the history of orders but it does not do sales any more. Traceroute runs fine from our webserver until it gets deep into Hikashop's server and then stops. Looks like- an obvious block by your server (perhaps because of the amount of times it got called as it failed in a Joomla upgrade?).  How do I arrange with you for you to stop blocking access to Hikashop from our public IP address so I can run upgrades? Currently these are blocked. I sent this message via a VPN as Hikashop.com won't open on our network at all due the block. Best regards T Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEwMDAwMDAwMy1ob3ctdG8tdW5ibG9jay1teS1zZXJ2ZXItaXAtYXQtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 1 month 1 week ago [\#100000014](#100000014) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to unblock my server IP at Hikashop](/forum/4-how-to/100000003-how-to-unblock-my-server-ip-at-hikashop#100000014 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.25 -- Browser(s) name and version -- : Firefox 156.0 Hikashop is blocking connections from our public IP address.  I recently moved a Hikashop business license between two sites. However I hadn't realised the previous site was still trying to get update. The previous site is today moved to Hikashop Starter to enable us to access the history of orders but it does not do sales any more. Traceroute runs fine from our webserver until it gets deep into Hikashop's server and then stops. Looks like- an obvious block by your server (perhaps because of the amount of times it got called as it failed in a Joomla upgrade?).  How do I arrange with you for you to stop blocking access to Hikashop from our public IP address so I can run upgrades? Currently these are blocked. I sent this message via a VPN as Hikashop.com won't open on our network at all due the block. Best regards T")* Hello, Thank you for the report, it was indeed on our side. The protection of our new server mistook Joomla's update checks for an attack and blocked the sites making them for a few hours at a time, yours and many others. We have corrected its rules and lifted all those blocks, so your server should reach hikashop.com again and your updates should go through. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEwMDAwMDAwMy1ob3ctdG8tdW5ibG9jay1teS1zZXJ2ZXItaXAtYXQtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.044 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)