[Skip to main content](#vessel-content) # Confirmation email before purchase ## - **[streetwood](/forum/user/1598-streetwood "View streetwood's Profile")** - [![streetwood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1598-streetwood "View streetwood's Profile") Topic Author - [ Offline](/forum/user/1598-streetwood) Less More - Posts: 17 - Thank you received: 0 - - 15 years 7 months ago [\#11663](#11663) by [streetwood](/forum/user/1598-streetwood "View streetwood's Profile") *[Confirmation email before purchase](/forum/4-how-to/11663-confirmation-email-before-purchase#11663 "Hi, I am having an issue with the payment process... The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal... You can see a test site example here... cool-10.com/Joomla/index.php?option=com_...ut=listing&Itemid=60 Thanks in advance...")* was created by *[streetwood](/forum/user/1598-streetwood "View streetwood's Profile")* Hi, I am having an issue with the payment process... The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal... You can see a test site example here... [ cool-10.com/Joomla/index.php?option=com\_...ut=listing&Itemid=60](http://cool-10.com/Joomla/index.php?option=com_hikashop&view=product&layout=listing&Itemid=60) Thanks in advance... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzExNjYzLWNvbmZpcm1hdGlvbi1lbWFpbC1iZWZvcmUtcHVyY2hhc2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 7 months ago [\#11670](#11670) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Confirmation email before purchase](/forum/4-how-to/11663-confirmation-email-before-purchase#11670 "Hi, I am having an issue with the payment process... The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal... You can see a test site example here... cool-10.com/Joomla/index.php?option=com_...ut=listing&Itemid=60 Thanks in advance...")* Hi, I just tried to order on your website and didn't get the order confirmation email. I just got the order CREATION email. In that email, it's written: "Your order will be processed as soon as we receive your payment." Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzExNjYzLWNvbmZpcm1hdGlvbi1lbWFpbC1iZWZvcmUtcHVyY2hhc2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[streetwood](/forum/user/1598-streetwood "View streetwood's Profile")** - [![streetwood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1598-streetwood "View streetwood's Profile") Topic Author - [ Offline](/forum/user/1598-streetwood) Less More - Posts: 17 - Thank you received: 0 - - 15 years 7 months ago [\#11672](#11672) by [streetwood](/forum/user/1598-streetwood "View streetwood's Profile") Replied by *[streetwood](/forum/user/1598-streetwood "View streetwood's Profile")* on topic *[Re: Confirmation email before purchase](/forum/4-how-to/11663-confirmation-email-before-purchase#11672 "Hi, I am having an issue with the payment process... The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal... You can see a test site example here... cool-10.com/Joomla/index.php?option=com_...ut=listing&Itemid=60 Thanks in advance...")* Ah yes, I missed that. Is there a way to set it so that they only receive this email only when the order has gone through...i.e they only receive an 'order created' email once payment has been processed? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzExNjYzLWNvbmZpcm1hdGlvbi1lbWFpbC1iZWZvcmUtcHVyY2hhc2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 7 months ago [\#11682](#11682) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Confirmation email before purchase](/forum/4-how-to/11663-confirmation-email-before-purchase#11682 "Hi, I am having an issue with the payment process... The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal... You can see a test site example here... cool-10.com/Joomla/index.php?option=com_...ut=listing&Itemid=60 Thanks in advance...")* When the order is confirmed, another email is sent to the user telling him that the order is confirmed but without all the information of the order. You can deactivate the order creation email like this: [ www.hikashop.com/en/support/forum/4-how-...tus-emails.html#4984](http://www.hikashop.com/en/support/forum/4-how-to/4977-disable-order-status-emails.html#4984) You can modify the order status notification email with the file attached in the post [ www.hikashop.com/en/support/forum/5-supp...ifications.html#8149](http://www.hikashop.com/en/support/forum/5-support-en-francais-french-support-/8033-testing-notifications.html#8149) so that it looks like the order creation one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzExNjYzLWNvbmZpcm1hdGlvbi1lbWFpbC1iZWZvcmUtcHVyY2hhc2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[streetwood](/forum/user/1598-streetwood "View streetwood's Profile")** - [![streetwood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1598-streetwood "View streetwood's Profile") Topic Author - [ Offline](/forum/user/1598-streetwood) Less More - Posts: 17 - Thank you received: 0 - - 15 years 7 months ago [\#11942](#11942) by [streetwood](/forum/user/1598-streetwood "View streetwood's Profile") Replied by *[streetwood](/forum/user/1598-streetwood "View streetwood's Profile")* on topic *[Re: Confirmation email before purchase](/forum/4-how-to/11663-confirmation-email-before-purchase#11942 "Hi, I am having an issue with the payment process... The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal... You can see a test site example here... cool-10.com/Joomla/index.php?option=com_...ut=listing&Itemid=60 Thanks in advance...")* Great, Cheers.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzExNjYzLWNvbmZpcm1hdGlvbi1lbWFpbC1iZWZvcmUtcHVyY2hhc2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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