[Skip to main content](#vessel-content) # Activate email not working ## - **[james](/forum/user/1247-james "View james's Profile")** - [![james's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1247-james "View james's Profile") Topic Author - [ Offline](/forum/user/1247-james) Less More - Posts: 8 - Thank you received: 0 - - 15 years 7 months ago [\#12194](#12194) by [james](/forum/user/1247-james "View james's Profile") *[Activate email not working](/forum/4-how-to/12194-activate-email-not-working#12194 "Apparently my email is not connecting with HikaShop. How do I do that? It is set correctly in Global configuration. Users are getting this message "Your account has been created and an activation link has been sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login. Upon clicking on the activation link, your account will be activated and you will be able to continue your order" No email is being sent, however.")* was created by *[james](/forum/user/1247-james "View james's Profile")* Apparently my email is not connecting with HikaShop. How do I do that? It is set correctly in Global configuration. Users are getting this message *"Your account has been created and an activation link has been sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login. Upon clicking on the activation link, your account will be activated and you will be able to continue your order"* No email is being sent, however. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Activate_email.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Activate_email.jpg "[img") - [ ![Activate_email.jpg](/forum/attachment/808) ](/forum/attachment/808 "...vate_email.jpg") [ ](/forum/attachment/808?download=1 "...vate_email.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEyMTk0LWFjdGl2YXRlLWVtYWlsLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 15 years 7 months ago [\#12202](#12202) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Activate email not working](/forum/4-how-to/12194-activate-email-not-working#12202 "Apparently my email is not connecting with HikaShop. How do I do that? It is set correctly in Global configuration. Users are getting this message "Your account has been created and an activation link has been sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login. Upon clicking on the activation link, your account will be activated and you will be able to continue your order" No email is being sent, however.")* Since you don't have an error message concerning the sending of the email, that means that your email server accepted the email hikashop sent. The problem lies after: It could be your email server which rejects your email because of its content. Or it could be the receiving email server which rejects it or maybe you have the email in your spam box ? First, are you able to receive emails sent by joomla (the registration email on the joomla registration screen for example ) ? If no, then you should check your joomla email settings. If yes, then, it might be possible to solve the problem by changing the encoding format or some other option of your hikashop configuration in the tab "mail" (You might want to ask your hosting company for advice about what encoding format, bounce email address, etc to set in your configuration). More information about email sending issues can be found on: [ www.acyba.com/en/support/documentation/1...ding-issue.html#test](http://www.acyba.com/en/support/documentation/130-acymailing-sending-issue.html#test) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEyMTk0LWFjdGl2YXRlLWVtYWlsLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[james](/forum/user/1247-james "View james's Profile")** - [![james's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1247-james "View james's Profile") Topic Author - [ Offline](/forum/user/1247-james) Less More - Posts: 8 - Thank you received: 0 - - 15 years 7 months ago [\#12259](#12259) by [james](/forum/user/1247-james "View james's Profile") Replied by *[james](/forum/user/1247-james "View james's Profile")* on topic *[Re: Activate email not working](/forum/4-how-to/12194-activate-email-not-working#12259 "Apparently my email is not connecting with HikaShop. How do I do that? It is set correctly in Global configuration. Users are getting this message "Your account has been created and an activation link has been sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login. Upon clicking on the activation link, your account will be activated and you will be able to continue your order" No email is being sent, however.")* We are able to receive email from Joomla. I will check with our hosting to see what they recommend. In the meantime, is there a way to turn off the registration so people can just buy product without registering? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEyMTk0LWFjdGl2YXRlLWVtYWlsLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 15 years 7 months ago [\#12265](#12265) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Activate email not working](/forum/4-how-to/12194-activate-email-not-working#12265 "Apparently my email is not connecting with HikaShop. How do I do that? It is set correctly in Global configuration. Users are getting this message "Your account has been created and an activation link has been sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login. Upon clicking on the activation link, your account will be activated and you will be able to continue your order" No email is being sent, however.")* You can easily turn off the user account activation by turn off the corresponding option in the joomla configuration (joomla 1.5) or the user manager options (joomla 1.6). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEyMTk0LWFjdGl2YXRlLWVtYWlsLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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