[Skip to main content](#vessel-content) # empty page after registering in checkout proces ## - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#13449](#13449) by [sandy](/forum/user/1988-sandy "View sandy's Profile") *[empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13449 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* was created by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 15 years 6 months ago [\#13452](#13452) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13452 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* Hi, The problem is that you have the user confirmation email activated in joomla and that your template does not include the tag for system messages: [ www.hikashop.com/en/support/documentatio...tibility-issues.html](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html) So, after registration, hikashop sends you an email and tells you to click on the activation link to continue the order. But since you don't see the message because of your template, you get that empty page. The following user(s) said Thank You: [petru.muntiu](/forum/user/41919-petru-muntiu "View petru.muntiu's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#13456](#13456) by [sandy](/forum/user/1988-sandy "View sandy's Profile") Replied by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13456 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* Thx, And how can I deactivate the user confirmation email? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 15 years 6 months ago [\#13457](#13457) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13457 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* You need to turn off the user activation option in the configuration of joomla on joomla 1.5 or in the options of the user management on 1.6 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#13461](#13461) by [sandy](/forum/user/1988-sandy "View sandy's Profile") Replied by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13461 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* now I changed this from yes to no: global configuration > system > user settings > new useraccount activation = 'no' now I get a totally white page after I click 'register' ([ www.inksane.be/piercing-webshop/checkout/step/step-2.html](http://www.inksane.be/piercing-webshop/checkout/step/step-2.html)) (And I also added the <jdoc:include type="message" /> tag to my index.php) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 15 years 6 months ago [\#13468](#13468) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13468 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* Please activate the joomla debug mode and the display_errors mode of php ( [ www.hikashop.com/en/support/documentatio...-install.html#errors](http://www.hikashop.com/en/support/documentation/59-hikashop-how-to-install.html#errors) ) so that we can see the error message instead of the blank page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#13532](#13532) by [sandy](/forum/user/1988-sandy "View sandy's Profile") Replied by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13532 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* Hi, Debug is enabled. If you go to inksane.be, clik on piercing webshop, click on any object, add to cart, register --> still a totally blank page Or do I need to look somewhere elso to see the message? Thx, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 15 years 6 months ago [\#13556](#13556) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13556 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* Please also turn on the display_errors option of php ( [ www.hikashop.com/en/support/documentatio...-install.html#errors](http://www.hikashop.com/en/support/documentation/59-hikashop-how-to-install.html#errors) ) so that the error can be displayed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#13589](#13589) by [sandy](/forum/user/1988-sandy "View sandy's Profile") Replied by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13589 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* I tried to follow the steps from your article to enable those messages, but i can't find a php.ini file anywhere What does this mean? or where exactly should i be looking? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 15 years 6 months ago [\#13602](#13602) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13602 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* If you don't know where the php.ini is, you should ask your hosting company how to configure it (hosting companies have different ways of enabling you to edit it). Often, you need to create a new file php.ini at the root of your website with the line below in it: display_errors=On Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sandy](/forum/user/1988-sandy "View sandy's Profile")** - [![sandy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1988-sandy "View sandy's Profile") Topic Author - [ Offline](/forum/user/1988-sandy) Less More - Posts: 31 - Thank you received: 0 - - 15 years 6 months ago [\#13654](#13654) by [sandy](/forum/user/1988-sandy "View sandy's Profile") Replied by *[sandy](/forum/user/1988-sandy "View sandy's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13654 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* messages enabled! this is what i'm receiving: Notice: Trying to get property of non-object in /var/www/html/administrator/components/com_hikashop/classes/currency.php on line 1497 Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 58368 bytes) in /var/www/html/components/com_hikashop/views/product/tmpl/cart.php on line 108 do you know what it means? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 15 years 6 months ago [\#13660](#13660) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#13660 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* Yes, it means that you need to increase the memory_limit option from 8M to 16M in your php.ini by adding the line memory_limit=16M like you did for the display_errors option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[petru.muntiu](/forum/user/41919-petru-muntiu "View petru.muntiu's Profile")** - [![petru.muntiu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41919-petru-muntiu "View petru.muntiu's Profile") - [ Offline](/forum/user/41919-petru-muntiu) Less More - Posts: 1 - Thank you received: 0 - - 10 years 7 months ago [\#233652](#233652) by [petru.muntiu](/forum/user/41919-petru-muntiu "View petru.muntiu's Profile") Replied by *[petru.muntiu](/forum/user/41919-petru-muntiu "View petru.muntiu's Profile")* on topic *[Re: empty page after registering in checkout proces](/forum/4-how-to/13449-empty-page-after-registering-in-checkout-proces#233652 "Hi, I have a checkout workflow like this: cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end And I use the 1.4.8 free version. When I put a product in my cart, and click 'next', then i come to the register page. Now when I fill in all the fields (a user i used before, or some new values) and click next, I just get an empty page.. How can I get to the next page? thx, Sandy")* it was a great hint for me. It worked perfect. I just deactivated the 'New User Activation' by setting to NO. I also changed the 'Send Password' to NO. Now it works perfectly. ![:)](/media/kunena/emoticons/8.png ":)") Many thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzEzNDQ5LWVtcHR5LXBhZ2UtYWZ0ZXItcmVnaXN0ZXJpbmctaW4tY2hlY2tvdXQtcHJvY2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.362 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)