[Skip to main content](#vessel-content) # Characterstics not updating ## - **[pfotsu](/forum/user/2089-pfotsu "View pfotsu's Profile")** - [![pfotsu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2089-pfotsu "View pfotsu's Profile") Topic Author - [ Offline](/forum/user/2089-pfotsu) Less More - Posts: 30 - Thank you received: 0 - - 15 years 6 months ago [\#14075](#14075) by [pfotsu](/forum/user/2089-pfotsu "View pfotsu's Profile") *[Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#14075 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* was created by *[pfotsu](/forum/user/2089-pfotsu "View pfotsu's Profile")* Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this? [ shopredlodge.com/preview/index.php/t-shi...e/category\_pathway-0](http://shopredlodge.com/preview/index.php/t-shirts-and-hoodies/product/show/cid-15/name-bicycle-tee/category_pathway-0) Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14095](#14095) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#14095 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* It's because you added the characteristics in two times. The first time, the system generated all the variants automatically. Then, when you added the second one, you already had variants so the system didn't regenerate all the variants. So you need to delete the variants of your product via the manage variants button, then delete the characteristics from your product, save you product and add again the characteristics. That will regenerate all the variants. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 15 years 6 months ago [\#14531](#14531) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#14531 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hello, I have entered three lots of charactistics - Length, Colour and Texture. The length shows three of the five values I input, but the words "No Values Found" comes up beside Texture and Colour options, despite the fact there are 6 texture values and 15 Colours. It worked first time for the length and colour but then when I added the third characteristic - Texture, there started to be a problem. I then deleted and reinput, but still have a problem. I attach a screen shot of the problem. I have deleted all the characteristics as you suggested earlier in this thread to someone else and I then deleted the variants from the product and re-entered everything, but still it does not work. Please can you help. Many thanks, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 15 years 6 months ago [\#14532](#14532) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#14532 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* I, too, am having a problem. I have input three characteristics - Length, Colour and Texture. Only three of the five lengths appear, and beside Colour and Texture it says No Values Found. I attach a pdf screen shot showing the problem. There are in fact 15 different colour values and six texture values, yet it says they aren't there. I have done what you suggested further up this thread, but the problem persists. Please could you advise a solution. Many thanks, Kind regards, Hodgebw. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14550](#14550) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#14550 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* You need to do it the other way. First, delete the variants and THEN delete the characteristics. And finally add again the characteristics. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 15 years 6 months ago [\#14565](#14565) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#14565 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Brilliant, thanks so much for that. It works. I am really enjoying using HikaShop. It is a great piece of software. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 12 years 8 months ago [\#143416](#143416) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#143416 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hello I have discovered that three variants of my colour characteristic are not appearing at all where I have assigned the COLOUR characteristic to the products. All the others are appearing, just three are not. The values are all listed in the colour characteristic list. I have tried deleting the characteristic from the product page and then adding it once more, and although all the variants are listed in the drop down menu here, they are not appearing when I click the manage variant button. 3 are missing. They are also missing from the front end. The same is happening to the Related Product option - it is not appearing in the front end either. I would really appreciate it if you can advise how I can rectify this problem. I attach a screen shot of the list under characteristic colour, the product page showing the dropdown list and manage variant list. Only those items appearing on the manage variant list are appearing in the front end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 12 years 8 months ago [\#143419](#143419) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#143419 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hello I have discovered that three variants of my colour characteristic are not appearing at all where I have assigned the COLOUR characteristic to the products. All the others are appearing, just three are not. The values are all listed in the colour characteristic list. I have tried deleting the characteristic from the product page and then adding it once more, and although all the variants are listed in the drop down menu here, they are not appearing when I click the manage variant button. 3 are missing. They are also missing from the front end. The same is happening to the Related Product option - it is not appearing in the front end either. I would really appreciate it if you can advise how I can rectify this problem. I attach a screen shot of the list under characteristic colour, the product page showing the dropdown list and manage variant list. Only those items appearing on the manage variant list are appearing in the front end. Thanks, - [ ![h4b6ffa9.png](/forum/attachment/15231) ](/forum/attachment/15231 "h4b6ffa9.png") [ ](/forum/attachment/15231?download=1 "h4b6ffa9.png") - [ ![hb18236f.png](/forum/attachment/15232) ](/forum/attachment/15232 "hb18236f.png") [ ](/forum/attachment/15232?download=1 "hb18236f.png") - [ ![h7a93771.png](/forum/attachment/15233) ](/forum/attachment/15233 "h7a93771.png") [ ](/forum/attachment/15233?download=1 "h7a93771.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#143459](#143459) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#143459 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hi, Can you download the last Hikashop version through our website, install it, and test it again ? If it doesn't fix your issue, can you : - Delete the COLOUR characteristic from your product page "characteristics" table - Delete the COLOUR characteristic and create it again - Add it again through your product page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 12 years 8 months ago [\#143582](#143582) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#143582 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hello, Thank you so much for that. I think it might have been caused by extremely slow internet out here in Africa. It now seems to be working. Whether it is because I did what you said or because the internet early this morning was faster, I am not sure. But I do appreciate your help. Thank you. Kind regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[meleciovaldez](/forum/user/21603-meleciovaldez "View meleciovaldez's Profile")** - [![meleciovaldez's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar21603.jpg)](/forum/user/21603-meleciovaldez "View meleciovaldez's Profile") - [ Offline](/forum/user/21603-meleciovaldez) Less More - Posts: 37 - Thank you received: 1 - - - 11 years 4 months ago [\#203343](#203343) by [meleciovaldez](/forum/user/21603-meleciovaldez "View meleciovaldez's Profile") Replied by *[meleciovaldez](/forum/user/21603-meleciovaldez "View meleciovaldez's Profile")* on topic *[Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#203343 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hi i added a new color to my "shirt color" characteristics and didn't add variants to my product? please help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 4 months ago [\#203355](#203355) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Characterstics not updating](/forum/4-how-to/14075-characterstics-not-updating#203355 "Hi I just got finished setting up my shop and realized that I wanted to add a color setting to the shirts that I'm selling. I added it to one product and I get a "no value found" error. Why is this?...")* Hi, New characteristic values are not automatically added to all products using the characteristic. It would not be possible for websites with a lot of products using the same characteristic (over a few hundred). What you can do is to use a mass action (menu System>Mass action) in order to generate the variants automatically for a group of products for a value of a characteristic. That way, you can easily do that without having to go into each product to manually add the new value variants. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0MDc1LWNoYXJhY3RlcnN0aWNzLW5vdC11cGRhdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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