[Skip to main content](#vessel-content) # License activation ## - **[henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile")** - [![henryvillar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1344-henryvillar "View henryvillar's Profile") Topic Author - [ Offline](/forum/user/1344-henryvillar) Less More - Posts: 11 - Thank you received: 0 - - 15 years 6 months ago - 15 years 6 months ago [\#14475](#14475) by [henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile") *[License activation](/forum/4-how-to/14475-license-activation#14475 "I am the developer for the site www.ffit.tv and I have installed the Business version of Hikashop (from starter to business). When accessing the Hikashop component from Joomla, the system is asking me...")* was created by *[henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile")* I am the developer for the site [ www.ffit.tv](http://www.ffit.tv) and I have installed the Business version of Hikashop (from starter to business). When accessing the Hikashop component from Joomla, the system is asking me for the license. How I can get the license for my site and how to activate it? Thank you, Note: Erika Lawrence is the owner of the site and she was who purchased the business version, but I downloaded and installed it (Henry Villar). I got these messages when trying to access the Hikashop component: *There are no license affected to your user, please contact our support at license@hikashop.com providing the information : username : henryvillar Component : hikashop Level : starter Website : [ www.ffit.tv/](http://www.ffit.tv/) There is no license attached to this user, you can contact our support at license@hikashop.com* Last edit: 15 years 6 months ago by [henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NDc1LWxpY2Vuc2UtYWN0aXZhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 15 years 6 months ago [\#14480](#14480) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: License activation](/forum/4-how-to/14475-license-activation#14480 "I am the developer for the site www.ffit.tv and I have installed the Business version of Hikashop (from starter to business). When accessing the Hikashop component from Joomla, the system is asking me...")* Hi, That often happens when you directly copy the files of the package over the previous version files instead of just installing the business install package via the joomla extension installer. Did you use the joomla installer to install your Business edition ? If not, please do that. Otherwise, it means that the MySQL update queries could not be run during the install process. In such case, I recommend you to rename the folders administrator/components/com_hikashop and components/com_hikashop to something else and reinstall the Business version package. That should avoid the access rights issues that joomla might have had while trying to install the new version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NDc1LWxpY2Vuc2UtYWN0aXZhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile")** - [![henryvillar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1344-henryvillar "View henryvillar's Profile") Topic Author - [ Offline](/forum/user/1344-henryvillar) Less More - Posts: 11 - Thank you received: 0 - - 15 years 6 months ago [\#14657](#14657) by [henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile") Replied by *[henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile")* on topic *[Re: License activation](/forum/4-how-to/14475-license-activation#14657 "I am the developer for the site www.ffit.tv and I have installed the Business version of Hikashop (from starter to business). When accessing the Hikashop component from Joomla, the system is asking me...")* Hi, I did not copy the business files over the previous version (starter). I installed the business version using the Joomla extension installer. So I renamed the folders administrator/components/com_hikashop and components/com_hikashop and I reinstalled the Business version package. However, the issue is still the same; when trying to access Hikashop from the administrator site I am getting the below messages: *There is no license attached to this user, you can contact our support at license@hikashop.com* *There are no license affected to your user, please contact our support at license@hikashop.com providing the information : username : henryvillar Component : hikashop Level : business Website : [ www.ffit.tv/](http://www.ffit.tv/)* Could you please let us know how to fix this access problem? it is getting frustrating... Thank you, ~Henry Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NDc1LWxpY2Vuc2UtYWN0aXZhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 15 years 6 months ago [\#14659](#14659) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: License activation](/forum/4-how-to/14475-license-activation#14659 "I am the developer for the site www.ffit.tv and I have installed the Business version of Hikashop (from starter to business). When accessing the Hikashop component from Joomla, the system is asking me...")* You don't have any licenses attached to your username. You bought HikaShop business with the username ffitcoach. So you need to log out from your user account on our website and log in with your other username and the license will validate itself automatically. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NDc1LWxpY2Vuc2UtYWN0aXZhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile")** - [![henryvillar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1344-henryvillar "View henryvillar's Profile") Topic Author - [ Offline](/forum/user/1344-henryvillar) Less More - Posts: 11 - Thank you received: 0 - - 15 years 6 months ago [\#14990](#14990) by [henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile") Replied by *[henryvillar](/forum/user/1344-henryvillar "View henryvillar's Profile")* on topic *[Re: License activation](/forum/4-how-to/14475-license-activation#14990 "I am the developer for the site www.ffit.tv and I have installed the Business version of Hikashop (from starter to business). When accessing the Hikashop component from Joomla, the system is asking me...")* Thank you! It worked. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NDc1LWxpY2Vuc2UtYWN0aXZhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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