[Skip to main content](#vessel-content) # Can't continue in checkout process ## - **[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")** - [![JonnyDutch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Topic Author - [ Offline](/forum/user/2173-jonnydutch) Less More - Posts: 35 - Thank you received: 0 - - 15 years 6 months ago [\#14548](#14548) by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") *[Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14548 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* was created by *[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")* I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address. When I click on 'add' a lightbox opens but there is nothing inside it. What do I do? Is there some module I have to create/publish? What am I missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14560](#14560) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14560 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* Hi, It means that you unpbulish all the address custom fields via the menu Display->Custom fields. Is that the case ? If you unpublish all the custom fields of the address, then, hikashop will do what you told him to do and not display anything in that popup. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")** - [![JonnyDutch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Topic Author - [ Offline](/forum/user/2173-jonnydutch) Less More - Posts: 35 - Thank you received: 0 - - 15 years 6 months ago [\#14563](#14563) by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Replied by *[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14563 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* Hello. Thank you for the quick response. All of the great reviews that I have read of your support seem true -- it is a big reason why I gave this product a chance and why I will upgrade if I see that it is a fit for me. However, I have not changed the default settings of the custom fields. I have attached a png of the back end. Please advise. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/custom_fields.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/custom_fields.png "[img") - [ ![custom_fields.png](/forum/attachment/976) ](/forum/attachment/976 "custom_fields.png") [ ](/forum/attachment/976?download=1 "custom_fields.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14572](#14572) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14572 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* Then, if you're getting a blank page, it's probably because of a fatal error. Could you please make sure that your PHP configuration enables you to see errors and if not, edit your php.ini file and search for the string parameter display_errors. This parameter should be turned On : display_errors = On. If it's not the case, please edit your php.ini file, modify this line, save your file and try again. You should now see the error message instead of a completely blank popup. If you don't know how to modify your php.ini you should ask your hosting company as the method varies from one to another. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")** - [![JonnyDutch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Topic Author - [ Offline](/forum/user/2173-jonnydutch) Less More - Posts: 35 - Thank you received: 0 - - 15 years 6 months ago [\#14631](#14631) by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Replied by *[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14631 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* I have checked the php.ini and the display_errors is 'on' [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/display_errors.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/display_errors.png "[img") - [ ![display_errors.png](/forum/attachment/979) ](/forum/attachment/979 "...lay_errors.png") [ ](/forum/attachment/979?download=1 "...lay_errors.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14647](#14647) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14647 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* Ok. Could you do a screenshot of the page when you have the popup open ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")** - [![JonnyDutch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Topic Author - [ Offline](/forum/user/2173-jonnydutch) Less More - Posts: 35 - Thank you received: 0 - - 15 years 6 months ago - 15 years 6 months ago [\#14651](#14651) by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Replied by *[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14651 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* Here are two screenshots. 1) The 'new' button to create a billing address 2) The blank pop up that appears when I click the button. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/new_billing_address.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/new_billing_address.png "[img") [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/blank_pop_up.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/blank_pop_up.png "[img") - [ ![new_billing_address.png](/forum/attachment/980) ](/forum/attachment/980 "...ng_address.png") [ ](/forum/attachment/980?download=1 "...ng_address.png") - [ ![blank_pop_up.png](/forum/attachment/981) ](/forum/attachment/981 "blank_pop_up.png") [ ](/forum/attachment/981?download=1 "blank_pop_up.png") Last edit: 15 years 6 months ago by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile"). Reason: missing image Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14661](#14661) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14661 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* Would it be possible to get a backend access to your website so that we can check out the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")** - [![JonnyDutch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Topic Author - [ Offline](/forum/user/2173-jonnydutch) Less More - Posts: 35 - Thank you received: 0 - - 15 years 6 months ago [\#14695](#14695) by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Replied by *[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14695 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* I have sent you credentials via the contact us form. The url is dni-tango.com I do not have a menu item published on the front end to go to the shopping cart so you will have to go directly there via [ www.dni-tango.com/us/store/virtual-store-test](http://www.dni-tango.com/us/store/virtual-store-test). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14698](#14698) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14698 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* It seems to be the plugin system module anywhere which crash the popup. If you unpublish that plugin, the popup displays fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")** - [![JonnyDutch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Topic Author - [ Offline](/forum/user/2173-jonnydutch) Less More - Posts: 35 - Thank you received: 0 - - 15 years 6 months ago [\#14812](#14812) by [JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile") Replied by *[JonnyDutch](/forum/user/2173-jonnydutch "View JonnyDutch's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14812 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* I appreciate all of the help but I don't understand this last post: It seems to be the plugin system module anywhere which crash the popup. If you unpublish that plugin, the popup displays fine. Which plug-in are you referring to? Is it part of Joomla or Hikashop? Does this mean that I should reinstall? What is the solution? Can I simply unpublish the plug-in? Do I need it for something else? Thanks again for all the help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 15 years 6 months ago [\#14821](#14821) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't continue in checkout process](/forum/4-how-to/14548-cant-continue-in-checkout-process#14821 "I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address....")* The "module anywhere" plugin is not a plugin which is part of joomla nor hikashop. It's a plugin that you can install on your joomla website in order to display modules anywhere on your pages. You must have installed it at some point. I don't know how you're using it. If you don't use it, you can unpublish it. When I looked at your website, unpublishing that plugin solved the problem. So yes, that's all you have to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzE0NTQ4LWNhbi10LWNvbnRpbnVlLWluLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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