[Skip to main content](#vessel-content) # Error messages not showing on checkout process ## - **[amago95](/forum/user/253-amago95 "View amago95's Profile")** - [![amago95's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/253-amago95 "View amago95's Profile") Topic Author - [ Offline](/forum/user/253-amago95) Less More - Posts: 5 - Thank you received: 0 - - 15 years 11 months ago [\#2148](#2148) by [amago95](/forum/user/253-amago95 "View amago95's Profile") *[Error messages not showing on checkout process](/forum/4-how-to/2148-error-messages-not-showing-on-checkout-process#2148 "Hello, I think that the module shows messages when there is an error during the checkout process (for example if the user does not introduce a shipping address, or does not select a payment method, etc.) Also, I think it shows a warning message when you try to add to the cart an item that has no more stock available. The thing is that none of these messages are being showed on my page. This is my index.php file. I am using milky way joomla template. Please can you check the index.php file and see what can be wrong? I already added the "" but no message appear. Thanks. [file]")* was created by *[amago95](/forum/user/253-amago95 "View amago95's Profile")* Hello, I think that the module shows messages when there is an error during the checkout process (for example if the user does not introduce a shipping address, or does not select a payment method, etc.) Also, I think it shows a warning message when you try to add to the cart an item that has no more stock available. The thing is that none of these messages are being showed on my page. This is my index.php file. I am using milky way joomla template. Please can you check the index.php file and see what can be wrong? I already added the "<jdoc:include type="message" />" but no message appear. Thanks. #### *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgtZXJyb3ItbWVzc2FnZXMtbm90LXNob3dpbmctb24tY2hlY2tvdXQtcHJvY2Vzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 15 years 11 months ago - 15 years 11 months ago [\#2149](#2149) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error messages not showing on checkout process](/forum/4-how-to/2148-error-messages-not-showing-on-checkout-process#2149 "Hello, I think that the module shows messages when there is an error during the checkout process (for example if the user does not introduce a shipping address, or does not select a payment method, etc.) Also, I think it shows a warning message when you try to add to the cart an item that has no more stock available. The thing is that none of these messages are being showed on my page. This is my index.php file. I am using milky way joomla template. Please can you check the index.php file and see what can be wrong? I already added the "" but no message appear. Thanks. [file]")* Hi, You actually have the jdoc include code twice in your template. So messages will be displayed twice on your website. I just tried to place an order on your website. I correctly got the notification message : Se ha creado su cuenta y se ha enviado un enlace de activación a la dirección e-mail que nos ha proporcionado. Deberá activar su cuenta haciendo clic en el enlace antes de poder acceder al sitio. El enlace de activación puede demorar unos minutos en llegar a su cuenta de e-mail. Al hacer clic en el enlace de activación, su cuenta se activará y usted podrá seguir su pedido I was then able to finish the order. I saw that on the page envio you don't have any shipping methods. You should check your settings by following our FAD on that matter: [ www.hikashop.com/support/documentation/i...ual-listing.html#faq](http://www.hikashop.com/support/documentation/integrated-documentation/30-hikashop-shipping-manual-listing.html#faq) Concerning shipping address, shipping methods, payment methods, etc the first one is automatically selected. So there is only an error message when no one is found. That can happen for example if you have restrictions on the payment/shipping plugins but that the order doesn't meet the restrictions of all the plugins. When the product is out of stock, the add to cart button won't be displayed. When there is still stocks for a product the system will limit the quantity of the product in the cart so that it can't go over the maximum. However, there is no error message displayed if the user adds more than possible, the system just limits the quantity in the cart to the maximum possible quantity. Last edit: 15 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Reason: I got the confirmation email Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgtZXJyb3ItbWVzc2FnZXMtbm90LXNob3dpbmctb24tY2hlY2tvdXQtcHJvY2Vzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[amago95](/forum/user/253-amago95 "View amago95's Profile")** - [![amago95's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/253-amago95 "View amago95's Profile") Topic Author - [ Offline](/forum/user/253-amago95) Less More - Posts: 5 - Thank you received: 0 - - 15 years 11 months ago [\#2150](#2150) by [amago95](/forum/user/253-amago95 "View amago95's Profile") Replied by *[amago95](/forum/user/253-amago95 "View amago95's Profile")* on topic *[Re: Error messages not showing on checkout process](/forum/4-how-to/2148-error-messages-not-showing-on-checkout-process#2150 "Hello, I think that the module shows messages when there is an error during the checkout process (for example if the user does not introduce a shipping address, or does not select a payment method, etc.) Also, I think it shows a warning message when you try to add to the cart an item that has no more stock available. The thing is that none of these messages are being showed on my page. This is my index.php file. I am using milky way joomla template. Please can you check the index.php file and see what can be wrong? I already added the "" but no message appear. Thanks. [file]")* Hello, Ok, thank you so much for your quick response and explanation. Regarding the email, it takes some time to arrive, I will see that with the mail provider. Thanks again. Have a nice day Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgtZXJyb3ItbWVzc2FnZXMtbm90LXNob3dpbmctb24tY2hlY2tvdXQtcHJvY2Vzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 15 years 11 months ago [\#2151](#2151) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error messages not showing on checkout process](/forum/4-how-to/2148-error-messages-not-showing-on-checkout-process#2151 "Hello, I think that the module shows messages when there is an error during the checkout process (for example if the user does not introduce a shipping address, or does not select a payment method, etc.) Also, I think it shows a warning message when you try to add to the cart an item that has no more stock available. The thing is that none of these messages are being showed on my page. This is my index.php file. I am using milky way joomla template. Please can you check the index.php file and see what can be wrong? I already added the "" but no message appear. Thanks. [file]")* I edited my message with some more information as I just received the email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgtZXJyb3ItbWVzc2FnZXMtbm90LXNob3dpbmctb24tY2hlY2tvdXQtcHJvY2Vzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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