[Skip to main content](#vessel-content) # Display message when no shipping method selected ## - **[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")** - [![ericmcdonogh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Topic Author - [ Offline](/forum/user/2902-ericmcdonogh) Less More - Posts: 8 - Thank you received: 0 - - 15 years 3 months ago [\#21483](#21483) by [ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") *[Display message when no shipping method selected](/forum/4-how-to/21483-display-message-when-no-shipping-method-selected#21483 "Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you.")* was created by *[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")* Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgzLWRpc3BsYXktbWVzc2FnZS13aGVuLW5vLXNoaXBwaW5nLW1ldGhvZC1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 3 months ago [\#21484](#21484) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Display message when no shipping method selected](/forum/4-how-to/21483-display-message-when-no-shipping-method-selected#21484 "Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you.")* Hi, there should already be a message displayed. If you don't see it, it must be because of your template: [ www.hikashop.com/en/support/documentatio...tibility-issues.html](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgzLWRpc3BsYXktbWVzc2FnZS13aGVuLW5vLXNoaXBwaW5nLW1ldGhvZC1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")** - [![ericmcdonogh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Topic Author - [ Offline](/forum/user/2902-ericmcdonogh) Less More - Posts: 8 - Thank you received: 0 - - 15 years 3 months ago [\#21489](#21489) by [ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Replied by *[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")* on topic *[Re: Display message when no shipping method selected](/forum/4-how-to/21483-display-message-when-no-shipping-method-selected#21489 "Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you.")* Thank you for your response. I checked the "index.php" file in my template and the line "<jdoc:include type="message" />" is present and in the correct place. Do you have any other suggestions I can try? I am experiencing this issue for both sites I use HikaShop on, they use different templates. Both are version 1.5.2, though one is Starter and one is Essential. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgzLWRpc3BsYXktbWVzc2FnZS13aGVuLW5vLXNoaXBwaW5nLW1ldGhvZC1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")** - [![ericmcdonogh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Topic Author - [ Offline](/forum/user/2902-ericmcdonogh) Less More - Posts: 8 - Thank you received: 0 - - 15 years 3 months ago [\#21497](#21497) by [ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Replied by *[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")* on topic *[Re: Display message when no shipping method selected](/forum/4-how-to/21483-display-message-when-no-shipping-method-selected#21497 "Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you.")* Further to my post above: I do see a message when no address has been entered, but not when a shipping or payment method has not been selected. Could you point me in the direction of the code that suppose to insert the message? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgzLWRpc3BsYXktbWVzc2FnZS13aGVuLW5vLXNoaXBwaW5nLW1ldGhvZC1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")** - [![ericmcdonogh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Topic Author - [ Offline](/forum/user/2902-ericmcdonogh) Less More - Posts: 8 - Thank you received: 0 - - 15 years 3 months ago [\#21944](#21944) by [ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile") Replied by *[ericmcdonogh](/forum/user/2902-ericmcdonogh "View ericmcdonogh's Profile")* on topic *[Re: Display message when no shipping method selected](/forum/4-how-to/21483-display-message-when-no-shipping-method-selected#21944 "Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you.")* Please, do you have any more suggestions, or can you point me where the code is located? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxNDgzLWRpc3BsYXktbWVzc2FnZS13aGVuLW5vLXNoaXBwaW5nLW1ldGhvZC1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 3 months ago [\#21955](#21955) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Display message when no shipping method selected](/forum/4-how-to/21483-display-message-when-no-shipping-method-selected#21955 "Hello. At the moment when a customer tries to checkout, if they have not selected a shipping method, the checkout page just refreshes. Is it possible to display a message prompting the customer to select a shipping method? I know it's possible to make the first option selected by default (which would solve the problem), but my client doesn't want this. Thank you.")* It must be because of your checkout workflow which is in several steps and the confirm and shipping/payment are on different steps and the select default shipping/payment option selection is turned off in the Checkout tab of the config. You have several ways to solve the problem: have the confirm shipping and payment view on the same step have a default method selected by turning the option on in the config modify the code of the file components/com_hikashop/controllers/checkout.php in the functions after_shipping and after_payment We'll look at improving that for next version. 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