[Skip to main content](#vessel-content) # Returning to shop from PayPal Sandbox ## - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago [\#21959](#21959) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") *[Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#21959 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* was created by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings: [ ![[img](http://i780.photobucket.com/albums/yy86/OBx2/paypal.png) ](http://i780.photobucket.com/albums/yy86/OBx2/paypal.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#21976](#21976) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#21976 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* You should look at the option "Clean cart when order is" in the checkout tab of the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago [\#21985](#21985) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#21985 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* I have that option set to 'confirmed'. The only other option is 'created' - do I set it to that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#21996](#21996) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#21996 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* Yes, please try that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago - 15 years 2 months ago [\#22033](#22033) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22033 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* I changed it to 'created'. The cart is now emptied when the transaction is complete - unfortunately it also empties the cart if the user cancels the payment and returns to the store. Last edit: 15 years 2 months ago by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile"). Reason: better description Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#22051](#22051) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22051 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* Yes, when you set it to created, the cart is emptied when the order is created, before redirecting to paypal. When set to confirmed, the cart should only be emptied when redirected to the shop after the payment is successful. I don't know why it's not the case. Whe is the URL on your browser, once you're redirected to your shop ? normally, you should be redirected to the after_end task of the checkout controller where the cart will be emptied if in the session. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago - 15 years 2 months ago [\#22052](#22052) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22052 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* When I cancel the payment in PayPal, the URL I'm returned to is: component/hikashop/product/listing When I pay the URL is: Code: /index.php?mc_gross=18.00&invoice=22&protection_eligibility=Eligible&address_status=confirmed&item_number1=&payer_id=XYY7DLE2QM4JW&tax=0.00&address_street=XXXXXXXX&payment_date=08%3A32%3A27+Jul+27%2C+2011+PDT&payment_status=Completed&charset=windows-1252&address_zip=SY7+9AH&mc_shipping=0.00&mc_handling=0.00&first_name=Test&mc_fee=0.81&address_country_code=GB&address_name=XXXX+XXXX&notify_version=3.2&custom=&payer_status=verified&business=XXXXXXXXXbiz%40gmail.com&address_country=United+Kingdom&num_cart_items=1&mc_handling1=0.00&address_city=XXXXXXXX&payer_email=XXXXXXXXXXXXXper%40gmail.com&verify_sign=AiPC9BjkCyDFQXbSkoZcgqH3hpacAyg0IuAZ6xqE9TXGrxMaHpyvUxoW&mc_shipping1=0.00&tax1=0.00&payment_type=instant&txn_id=3NJ2696554439192W&last_name=User&receiver_email=XXXXXXXXXXXXXbiz%40gmail.com&item_name1=Total+price&address_state=&payment_fee=&quantity1=1&receiver_id=7VFUL73NMF7QW&txn_type=cart&mc_currency=GBP&mc_gross_1=18.00&residence_country=GB&test_ipn=1&transaction_subject=Shopping+Cart&payment_gross=&merchant_return_link=Return+to+XXXXXXXX's+Test+Store Only the price is displayed in PayPal, not the products purchased - is this correct?? I've sent you a PM. Last edit: 15 years 2 months ago by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#22073](#22073) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22073 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* The URL component/hikashop/product/listing is the default redirect URL when the cart is empty. But that was not your problem right ? The problem is that you still have the products in the cart after the payment is successful right ? What is the URL during the redirect ? It's normal that you don't see the products details if you didn't turn on the "send details of the order" option in the plugin. I'll look at the PM. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#22084](#22084) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22084 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* I reverted the option "Clean cart when order is" so that I could see the problem but it's working fine... You probably though that it was the same cart when it fact is was a previous cart which was attached to your user account which was displayed after your current cart was emptied. With my account on your website it works great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago [\#22097](#22097) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22097 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* Thanks for your time - using the settings you left, cleared the server cache, cleared cache & cookies on my PC, when I pay for the items in the cart on PayPal the same items are still in the cart when I return to the site! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#22107](#22107) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22107 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* Did you try with a new user ? Did you try with the user account you provided to us ? Because it should work properly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago [\#22111](#22111) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22111 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* OK, I've tried (in Firefox 5): Created a new user in Joomla admin - bought item - item still in cart after PayPal payment Created a new user in Joomla front-end shop - bought item - item still in cart after PayPal payment Used the user that I created for you to test - bought item - item still in cart after PayPal payment I cleared cookie & cache after each test. I repeated the tests in IE - same results. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 15 years 2 months ago [\#22142](#22142) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22142 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* After more debug, it seems that paypal overrides the parameters in the return URL on your account. Reading on that online, it seems to come from this: [ www.x.com/docs/DOC-1552](https://www.x.com/docs/DOC-1552) So you apparently have the IPN deactivated on your paypal account. You should try to activate it. Also, they recommend to try to add the parameter rm=2 when redirecting to paypal in order to avoid that behaviour. So you should try to add the code: ,"rm"=>"2" after the line: "charset" => "utf-8" in the file plugins/hikashoppayment/paypal.php and then try again. If that doesn't work, please try to look at your paypal settings for the IPN option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago [\#22143](#22143) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22143 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* Nicolas, thank you again for investigating. Looking at the IPN settings in the PayPal sandbox, they want me to supply 'IPN handler URL'. Any idea what should this be? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 15 years 2 months ago [\#22144](#22144) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Returning to shop from PayPal Sandbox](/forum/4-how-to/21959-returning-to-shop-from-paypal-sandbox#22144 "I'm testing the shop using the payPal Sandbox - when I complete the transaction & return to the shop, the items I've paid for are still in the cart. Here are the settings:")* OK, I added rm=>2 and it works now. I presume that this is an issue with the sandbox - I hope that when I move it to production this problem will go away. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIxOTU5LXJldHVybmluZy10by1zaG9wLWZyb20tcGF5cGFsLXNhbmRib3g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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