[Skip to main content](#vessel-content) # multiple emails for order notifications ## - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 2 months ago [\#22838](#22838) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22838 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* Hm...I don't see it there either, even though I've attached it as a file in the "select file to attach" thingy. Let me try both the image and the file deal. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 2 months ago [\#22839](#22839) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22839 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* This is just all kinds of frusterating. Anyway I can just send you a file directly? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago - 15 years 2 months ago [\#22841](#22841) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22841 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* It probably doesn't work because you didn't add the [ file ] tag in your message. There is a button for that next to the file upload field. You can send an email to nicolas at hikashop dot com Last edit: 15 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22884](#22884) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22884 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* Looking at the log file, it says that only the test I made came through to the notification system of HikaShop. That should mean that the PayPal notification server was blocked by something or that the system crashed before the end of the processing and didn't log the traces. Since you're saying that you're receiving emails, it means that the problem is the later case. However, HikaShop doesn't have any known bugs there. So it's highly likely that you modified something either in the paypal plugin code or in the emails generation code which breaks the processing of the request before the end. Did you do any modifications on that end? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 2 months ago [\#22932](#22932) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22932 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* No, I don't think I modified anything. Hm...unless I messed up the email thing. What are the email settings supposed to be? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22933](#22933) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22933 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* The emails can be modified via the menu System->Emails if you have the Business edition. Mmm. It will be hard to help you more if it doesn't come from there without tracing the problem directly in the code. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 2 months ago [\#22936](#22936) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22936 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* What if I gave you access to just take a quick look at how I messed everything up? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22942](#22942) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#22942 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* That would be a first step. But having also an FTP access would help in finding the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#23103](#23103) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#23103 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* Hi, We tried to find a problem but everything is ok for HikaShop. There is no error in the log. Also, I see that you made the order E4 and that you got only one notification from paypal for it. So it seems to be working. Anyway, I've made a modification on your paypal plugin so that it will skip the notification if the order is already confirmed so you won't have that problem anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 2 months ago [\#23113](#23113) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#23113 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* Perfect, thank you so much for checking things out. So...in your professional opinion I'm ready to go and turn it on? I'm really scared but excited! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#23125](#23125) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#23125 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* Yes, you can turn it on and do a test. Note that you need to turn off the offline mode of your website in order for paypal to be able to notify your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")** - [![Rollerskate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2700-rollerskate "View Rollerskate's Profile") Topic Author - [ Offline](/forum/user/2700-rollerskate) Less More - Posts: 164 - Thank you received: 0 - - 15 years 2 months ago [\#23175](#23175) by [Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile") Replied by *[Rollerskate](/forum/user/2700-rollerskate "View Rollerskate's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#23175 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* I set the site live and did another test order. Seems to be good to go. Not exactly sure what you mean by "in order for paypal to be able to notify your website." I thought that's what it had already been doing. But it its all set and good to go, then I guess I don't need to fully understand it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#23187](#23187) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: multiple emails for order notifications](/forum/4-how-to/22577-multiple-emails-for-order-notifications?start=20#23187 "Hikashop is sending me a TON of confirmation emails for my order... how do I make them stop? (both for store and for the customer).")* If your website is offline, the payment notification from paypal would be blocked by joomla and hikashop wouldn't know that the payment has been made. That's all. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNTc3LW11bHRpcGxlLWVtYWlscy1mb3Itb3JkZXItbm90aWZpY2F0aW9ucz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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