[Skip to main content](#vessel-content) # No Address Identity in My Account ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago - 15 years 2 months ago [\#22910](#22910) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22910 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi again, I cannot get this to connect to sandbox, can you advise what may be wrong from the error message? Pretty sure I have all the bit's in the right places passwords etc. - [ ![error-20110806.jpg](/forum/attachment/1569) ](/forum/attachment/1569 "...r-20110806.jpg") [ ](/forum/attachment/1569?download=1 "...r-20110806.jpg") Last edit: 15 years 2 months ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile"). Reason: remove img Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#22912](#22912) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22912 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Looking at the 10501 error on google, I found that thread: [ www.x.com/thread/39182](https://www.x.com/thread/39182) Apparently, when testing with the sandbox, you need to ask paypal support to activate the payment pro of the sandbox account and make sure that you're using the correct credentials. You should contact PayPal directly for help on that issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22913](#22913) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22913 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* ok thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22923](#22923) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22923 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Got the plugin working but it takes 2 clicks of the HIKA_NEXT button to go through? is this expected? Then when there is an error message it displays like this; Error 15005: This%20transaction%20cannot%20be%20processed%2e where do these messages originate from? PayPal or Hika? I created this error deliberately. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#22931](#22931) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22931 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* You should not need two clicks unless you changed the default checkout configuration. That error message is sent by paypal and displayed by HikaShop: The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22938](#22938) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22938 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi, No I have not changed anything, this is only with the Paypal pro, first click changes card details from 111111112222 to XXXXXXXX2222 then a second click is required to make payment. Do you know how I can amend the error messages to get rid of the %20's? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#22943](#22943) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22943 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* For the %20, you need to edit the file plugins/hikashoppayment/paypalpro.php and change the line: $app->enqueueMessage($message); to: $app->enqueueMessage(html_entity_decode($message)); We'll do that on our end for next release so that the messages will be displayed properly. Concerning the two steps, it depends on how your configured your checkout options in the configuration. It's possible to have it in two steps like you have , but it's also possible to have it in one step. Could you do a screenshot of the checkout tab of the configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22969](#22969) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22969 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* checkout config. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/checkout-20110807.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/checkout-20110807.jpg "[img") - [ ![checkout-20110807.jpg](/forum/attachment/1578) ](/forum/attachment/1578 "...t-20110807.jpg") [ ](/forum/attachment/1578?download=1 "...t-20110807.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#22981](#22981) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#22981 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* your checkout options are fine. Did you edit any file of the view checkout via the menu Display->Views ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#23016](#23016) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23016 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi, the only checkout fine edited is checout/cart, the added code is <p class="hikashop_cart_product_custom_item_fields"> <?php /*if(hikashop_level(2) && !empty($this->extraFields)){ */ if($row->product_code=="multi_pack" && hikashop::level(2) && !empty($this->extraFields)){ foreach($this->extraFields as $field){ $namekey = $field->field_namekey; if(empty($row->$namekey)) continue; Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23024](#23024) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23024 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* It's not because of the credit card information. I don't need to click twice unless I enter something in the custom field of your checkout. And that's normal. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#23025](#23025) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23025 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* That's weird from my end this (Paypal Pro)does not work with one click , I have just tried it again with Explorer & Firefox and with both browsers I have to select "Pay Now" twice otherwise the payment does not go through, the first click just XXXX's out the credit card details, the second sends the details. If you do not click twice the payment does not go through. I lost some orders through this yesterday as I was at a show so was unable to assist customers. One even submitted the same order 8 times without working out that if you clicked a second time the payment would work, hence I have had to put a note on telling them to click twice. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#23029](#23029) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23029 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi again, I am still getting the "Error 15005: This%20transaction%20cannot%20be%20processed%2e" with the %20 in even after I did your code change advice? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23032](#23032) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23032 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Could you try to remove the code if(($old_payment_id!=$payment_id || $old_payment_method!=$payment) && $this->_getStep('cart',(int)$this->previous)===(int)$this->previous){ return false; } from the file components/com_hikashop/controllers/checkout.php and try again ? For the message, could you try to change : $app->enqueueMessage($message); to: $app->enqueueMessage(urldecode($message)); in the file plugins/hikashoppayment/paypalpro.php instead of the previous modification ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#23037](#23037) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23037 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* You're the man Nicolas, that has sorted both issues. thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#23045](#23045) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23045 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Oppps still got a small problem, I have been contacting the customers who's orders failed and telling them to go to 'My Account' to select the order and then pay from there, when selecting the 'pay by credit card' it does not ask for any card details and gives a 'thank you for you order' message but NO payment is taken@ sorry..... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23048](#23048) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23048 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* The pay button does not work with paypal pro because the orders are not created before the order is confirmed when user pays with paypal pro. So that's normal that it does nothing since the payment should already have been made if the order was created. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#23049](#23049) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23049 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Ok got that it will be ok now, but the orders that were placed and not completed as the customer only clicked 'pay now' once are there in my account. Can I block the Paypal Pro option off in 'My Account'? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23062](#23062) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account?start=20#23062 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* There is no option for that. You need to edit the file listing of the view order of the front end via the menu Display->Views and change the line: if(!empty($row->show_payment_button) && bccomp($row->order_full_price,0,5)>0){ to: if(!empty($row->show_payment_button) && bccomp($row->order_full_price,0,5)>0 && $row->order_payment_method!='paypalpro'){ Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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