[Skip to main content](#vessel-content) # No Address Identity in My Account ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22762](#22762) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22762 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/dump4.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/dump4.jpg "[img") - [ ![dump4.jpg](/forum/attachment/1556) ](/forum/attachment/1556 "dump4.jpg") [ ](/forum/attachment/1556?download=1 "dump4.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22764](#22764) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22764 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* What do you mean by "idendity title" ? I can see the titles (Mr) on your screenshot. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22766](#22766) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22766 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* i.e. Address titles Billing Address Shipping Address minor I know but I think it will look cleaner. thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22767](#22767) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22767 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Addresses can be used for billing or shipping. There is no type attached to them. The billing address of my first order might be the shipping address of my second order... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22770](#22770) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22770 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Agree, ok Another problem I have just found, you cannot select the county/state when registering, however you can select this from My Account once registered. (this is supposed to be a required field) [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/dump5.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/dump5.jpg "[img") - [ ![dump5.jpg](/forum/attachment/1557) ](/forum/attachment/1557 "dump5.jpg") [ ](/forum/attachment/1557?download=1 "dump5.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22771](#22771) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22771 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* It's either because: You have a javascript error on your page which prevent the system to load the states of your country You unpbulished/deleted the states of the UK You removed the states from the subzones listing of the UK country zone. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22782](#22782) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22782 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi Again, I have spent tried all of your suggestions and cannot find anything wrong except see the attached, there are a lot of blanks in the UK subzone that I cannot seem to delete? not sure if this is the problem? [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/Image1.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/Image1.jpg "[img") - Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22787](#22787) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22787 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* That's indeed the problem. It means that you deleted the UK states from the database and the system cannot find them anymore. To solve the problem, the easiest is to do like that: Go in your PHPMyAdmin and empty the tables jos_hikashop_zone and jos_hikashop_zone_link. Then, install HikaShop on top of your currently version. That will put back all the zones with their default values and it should work again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22788](#22788) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22788 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Ok I'll try that, yes I have deleted some states as they are not states but cities, is there a way I can remove these without this happening again? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22791](#22791) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22791 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* The UK states have been fixed in a previous release so if you install a recent install package you won't have to delete any UK state. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22887](#22887) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22887 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi again, still cannot fix this, have emptied the table as you said, updated to 1.5.3 but the blanks are still there, looks like nothing was changed? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22889](#22889) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22889 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Did you empty BOTH jos_hikashop_zone and jos_hikashop_zone_link tables ? It's just not possible that the blanks are still there if you emptied both and then reinstalled. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22890](#22890) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22890 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* re-done this and this time cleared the cache, the blacks have now gone the I still get the same problem, if you register and login you can change the field then, it's only on the new account form that this is happening. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22891](#22891) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22891 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Could you give a link to your shop ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22892](#22892) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22892 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* [ Mohair bears](http://www.mohairbearmakingsupplies.co.uk) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22893](#22893) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22893 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* So the dropdown of states works when you change the country. But the default dropdown does not display because you have a javascript error on your page: Uncaught TypeError: Object #<Object> has no method 'getProperty' That error is caused by the mod_superfish module you're using. If you remove that module it should work properly. It's the problem described there: [ www.hikashop.com/en/support/documentatio...tibility-issues.html](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html) in the "problems with modal popups". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22894](#22894) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22894 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Thanks I would have never found that, there is an option to run it with no confict so it now works ok. Another questions or two I have is, I am going to use PayPal pro as a hosted solution, what is the best way to procede with intregration with Hikashop? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22895](#22895) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22895 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* There is a documentation on how to configure the PayPal Pro plugin: [ www.hikashop.com/en/support/documentatio...-paypalpro-form.html](http://www.hikashop.com/en/support/documentation/90-hikashop-payment-paypalpro-form.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 15 years 2 months ago [\#22900](#22900) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22900 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* Hi again, I am now having to put back missing states but when selected they are showing up like this (state_Eilean_Siar_4100)? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 15 years 2 months ago [\#22902](#22902) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Address Identity in My Account](/forum/4-how-to/22762-no-address-identity-in-my-account#22902 "Hi, just a small question, there appears not to be an idendity title in My Account when there is a billing address & a shipping address? can they be included.")* The problem you're talking about is that the previous states you created yourself and the states that we have now in hikashop by default don't have the same namekey. Thus, the system cannot find them. You should look at the namekey of the states in the jos_hikashop_zone table and then run the query below to update the state namekey in the existing addresses that your users already had with such query (to run in phpmyadmin): UPDATE jos_hikashop_address SET address_state = 'NEW_NAMEKEY' WHERE state = 'OLD_NAMEKEY'; If you don't find an equivalent to a state you previously had you should add it in the zone management screen and then do that procedure so that the old namekey in addresses is replaced with the new one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIyNzYyLW5vLWFkZHJlc3MtaWRlbnRpdHktaW4tbXktYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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