[Skip to main content](#vessel-content) # Invalid transaction - order status stays 'created' ## - **[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")** - [![cosmo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1764-cosmo "View cosmo's Profile") Topic Author - [ Offline](/forum/user/1764-cosmo) Less More - Posts: 19 - Thank you received: 0 - - 15 years 2 months ago [\#23402](#23402) by [cosmo](/forum/user/1764-cosmo "View cosmo's Profile") *[Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23402 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* was created by *[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")* I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on 'created' where it should be changed into 'confirmed'. Is the invalid transaction causing this problem or is there something else not working correctly"? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23434](#23434) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23434 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* When HikaShop receives a payment notification, it connects to paypal's server to make sure that the notification is legit. If not, the paypal server tells hikashop that the transaction is invalid. Which is what happened if you got that error. That should not happen when PayPal itself sends the notification. Did you try with a second order ? Could you try to activate the debug mode of the paypal plugin, place an order again and send the payment log file so that we can analyze it (it is located in the folder media/com_hikashop/upload/safe/log ) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")** - [![cosmo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1764-cosmo "View cosmo's Profile") Topic Author - [ Offline](/forum/user/1764-cosmo) Less More - Posts: 19 - Thank you received: 0 - - 15 years 2 months ago [\#23447](#23447) by [cosmo](/forum/user/1764-cosmo "View cosmo's Profile") Replied by *[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23447 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* I tried several orders but the result is always the same: invalid transaction. The log shows: > Array > ( > \[option\] => com\_hikashop > \[ctrl\] => checkout > \[task\] => notify > \[notif\_payment\] => paypal > \[tmpl\] => component > \[lang\] => nl > \[Itemid\] => 8 > \[mc\_gross\] => 40.00 > \[invoice\] => 100013 > \[protection\_eligibility\] => Ineligible > \[address\_status\] => unconfirmed > \[item\_number1\] => Wals > \[payer\_id\] => Q3L34RZ9HMAUL > \[tax\] => 0.00 > \[address\_street\] => \*\*\*\*\*\* > \[payment\_date\] => 01:48:42 Aug 12, 2011 PDT > \[payment\_status\] => Completed > \[charset\] => windows-1252 > \[address\_zip\] => 6789 GG > \[mc\_shipping\] => 0.00 > \[mc\_handling\] => 0.00 > \[first\_name\] => \*\*\*\*\*\* > \[mc\_fee\] => 1.71 > \[address\_country\_code\] => NL > \[address\_name\] => \*\*\*\*\*\*\*\*\*\* > \[notify\_version\] => 3.2 > \[custom\] => > \[payer\_status\] => verified > \[business\] => \*\*\*\*\*\*\*\*\*\*\*\*\*\*\* > \[address\_country\] => Netherlands > \[num\_cart\_items\] => 1 > \[mc\_handling1\] => 0.00 > \[address\_city\] => \*\*\*\*\*\*\*\*\*\* > \[verify\_sign\] => Afi-oZM9M5WVfmmWwKAFuBmmaK5CAQho1aKtaoSzIgeJDKT37hy29POg > \[payer\_email\] => \*\*\*\*\*\*\*\*\*\* > \[mc\_shipping1\] => 0.00 > \[txn\_id\] => 2NJ475323E543090M > \[payment\_type\] => instant > \[last\_name\] => \*\*\*\*\*\* > \[address\_state\] => > \[item\_name1\] => Wals > \[receiver\_email\] => \*\*\*\*\*\*\*\*\*\* > \[payment\_fee\] => > \[quantity1\] => 1 > \[receiver\_id\] => 437MNY5DTL6D8 > \[txn\_type\] => cart > \[mc\_gross\_1\] => 40.00 > \[mc\_currency\] => EUR > \[residence\_country\] => NL > \[test\_ipn\] => 1 > \[transaction\_subject\] => Shopping Cart > \[payment\_gross\] => > \[ipn\_track\_id\] => uKcD5kchT6zN-79FHO5j1A > \[hikashop\_front\_end\_main\] => 1 > \[view\] => checkout > ) > > > > stdClass Object > ( > \[order\_id\] => 100013 > \[order\_billing\_address\_id\] => 9 > \[order\_shipping\_address\_id\] => 9 > \[order\_user\_id\] => 17 > \[order\_status\] => created > \[order\_discount\_code\] => > \[order\_created\] => 1313138877 > \[order\_ip\] => \*\*.\*\*.\*\*\*.\*\*\* > \[order\_currency\_id\] => 1 > \[order\_shipping\_price\] => 0.00000 > \[order\_discount\_price\] => 0.00000 > \[order\_shipping\_id\] => > \[order\_shipping\_method\] => > \[order\_payment\_id\] => 2 > \[order\_payment\_method\] => paypal > \[order\_full\_price\] => 40.00000 > \[order\_modified\] => 1313138877 > \[order\_partner\_id\] => 0 > \[order\_partner\_price\] => 0.00000 > \[order\_partner\_paid\] => 0 > \[order\_type\] => sale > \[order\_partner\_currency\_id\] => 0 > \[order\_shipping\_tax\] => 0.00000 > \[order\_discount\_tax\] => 0.00000 > \[order\_number\] => B201108100013 > ) > > > > Array > ( > \[scheme\] => https > \[host\] => [ www.sandbox.paypal.com](http://www.sandbox.paypal.com) > \[path\] => /cgi-bin/webscr > \[query\] => \_cmd=login\_run&login\_email=\*\*\*\*\*\*\*\*\*\* > \[port\] => 443 > \[host\_socket\] => ssl://www.sandbox.paypal.com > ) > > > > POST /cgi-bin/webscr?\_cmd=login\_run&login\_email=\*\*\*\*\*\*\*\*\*\* HTTP/1.0 > > User-Agent: PHP/5.3.2-1ubuntu4.9 > > Referer: www.\*\*\*\*\*\*\*\*\*\*.nl/index.phpoption=com\_hikashop&ctrl=checkout&task=notify&notif\_payment=paypal&tmpl=component&lang=nl&Itemid=8 > > Server: Apache > > Host: [ www.sandbox.paypal.com:443](http://www.sandbox.paypal.com:443) > > Content-Type: application/x-www-form-urlencoded > > Content-Length: 1274 > > Accept: \*/\* > > > > > > > option=com\_hikashop&ctrl=checkout&task=notify&notif\_payment=paypal&tmpl=component&lang=nl&Itemid=8&mc\_gross=40.00&invoice=100013&protection\_eligibility=Ineligible&address\_status=unconfirmed&item\_number1=Wals&payer\_id=Q3L34RZ9HMAUL&tax=0.00&address\_street=\*\*\*\*\*\*\*\*\*\*&payment\_date=01%3A48%3A42+Aug+12%2C+2011+PDT&payment\_status=Completed&charset=windows-1252&address\_zip=\*\*\*\*\*\*&mc\_shipping=0.00&mc\_handling=0.00&first\_name=\*\*\*\*\*\*&mc\_fee=1.71&address\_country\_code=NL&address\_name=\*\*\*\*\*\*\*\*\*\*&notify\_version=3.2&custom=&payer\_status=verified&business=\*\*\*\*\*\*\*\*\*\*&address\_country=Netherlands&num\_cart\_items=1&mc\_handling1=0.00&address\_city=\*\*\*\*\*\*\*\*&verify\_sign=Afi-oZM9M5WVfmmWwKAFuBmmaK5CAQho1aKtaoSzIgeJDKT37hy29POg&payer\_email=\*\*\*\*\*\*\*\*\*\*&mc\_shipping1=0.00&txn\_id=2NJ475323E543090M&payment\_type=instant&last\_name=\*\*\*\*\*\*&address\_state=&item\_name1=Wals&receiver\_email=\*\*\*\*\*\*\*\*\*\*&payment\_fee=&quantity1=1&receiver\_id=437MNY5DTL6D8&txn\_type=cart&mc\_gross\_1=40.00&mc\_currency=EUR&residence\_country=NL&test\_ipn=1&transaction\_subject=Shopping+Cart&payment\_gross=&ipn\_track\_id=uKcD5kchT6zN-79FHO5j1A&hikashop\_front\_end\_main=1&view=checkout&cmd=\_notify-validate > > > HTTP/1.1 200 OK > > Date: Fri, 12 Aug 2011 08:48:48 GMT > > Server: Apache > > Set-Cookie: c9MWDuvPtT9GIMyPc3jwol1VSlO=Nnwl5g-8xwU27Clua82xQqSPo6lcB\_pO053s\_6reT-NxzUXUXa\_W0S2Q8RbBD8G5D93FVSxB7DLZ2R1G7zCN-zufUPlz6PKf7yr2NyJphJeD0Cy7MXSgUzj4Uz8Fg6jP-hR74W%7cebh2AqcVukqmuw\_F4\_6spGQuHn9\_JiG\_LpSD-2RFWfaVT70QBrEQPNJlQDl2CGrrAMAXiG%7c5onYEhYliS7U6iig711hEg6Qa0fpfEi0CsjwPRbGG77Pj9hp4n93Cl6usBuPkE6L7GbSpG%7c1313138929; domain=.paypal.com; path=/; Secure; HttpOnly > > Set-Cookie: cookie\_check=yes; expires=Mon, 09-Aug-2021 08:48:49 GMT; domain=.paypal.com; path=/; Secure; HttpOnly > > Set-Cookie: navcmd=\_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly > > Set-Cookie: navlns=0.0; expires=Thu, 07-Aug-2031 08:48:49 GMT; domain=.paypal.com; path=/; Secure; HttpOnly > > Set-Cookie: Apache=10.72.109.11.1313138928774145; path=/; expires=Sun, 04-Aug-41 08:48:48 GMT > > Connection: close > > Content-Type: text/html; charset=UTF-8 > > > > INVALID > > > invalid transaction Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23450](#23450) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23450 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* How come your paypal URL is [ www.sandbox.paypal.com/cgi-bin/webscr?\_c...gin\_email=\*\*\*\*\*\*\*\*\*\*](https://www.sandbox.paypal.com/cgi-bin/webscr?_cmd=login_run&login_email=%2A%2A%2A%2A%2A%2A%2A%2A%2A%2A) ? It should just be [ www.sandbox.paypal.com/cgi-bin/webscr](https://www.sandbox.paypal.com/cgi-bin/webscr) Could you check that you're using the correct URL in your paypal plugin configuration's URL option ? I also see that the charset sent by paypal is windows-1252 where normally hikashop sends the parameters in utf-8 at the end of the checkout and tells paypal that the request is in utf8. Could that come from there ? Did you change something in the paypal plugin's code or in your paypal account settings on that regard ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")** - [![cosmo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1764-cosmo "View cosmo's Profile") Topic Author - [ Offline](/forum/user/1764-cosmo) Less More - Posts: 19 - Thank you received: 0 - - 15 years 2 months ago - 15 years 2 months ago [\#23454](#23454) by [cosmo](/forum/user/1764-cosmo "View cosmo's Profile") Replied by *[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23454 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* I changed the URL to [ www.sandbox.paypal.com/cgi-bin/webscr](https://www.sandbox.paypal.com/cgi-bin/webscr), but I still get the message 'invalid transaction'. So it's not the URL. Where do I find the charset-settings? I haven't changed anything in the code. PS What's the "Return method" option for in the paypal plugin? Last edit: 15 years 2 months ago by [cosmo](/forum/user/1764-cosmo "View cosmo's Profile"). Reason: PS Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23540](#23540) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23540 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* You can look on that page for explanations on how to set the charset in the options of your account: [ www.paypalobjects.com/en\_US/ebook/PP\_Web...ProfileAndTools.html](http://www.paypalobjects.com/en_US/ebook/PP_WebsitePaymentsStandard_IntegrationGuide/ProfileAndTools.html) The return method option defines how paypal should return the data after the payment has been made. You should have it activated in most cases. If that doesn't solve your problem, I would recommend you to ask help to the paypal support by providing them with the log file generated by HikaShop. They will have all the information they need to understand where is the problem and why they sent back an invalid status to HikaShop when that should not have happened. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")** - [![cosmo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1764-cosmo "View cosmo's Profile") Topic Author - [ Offline](/forum/user/1764-cosmo) Less More - Posts: 19 - Thank you received: 0 - - 15 years 2 months ago [\#23557](#23557) by [cosmo](/forum/user/1764-cosmo "View cosmo's Profile") Replied by *[cosmo](/forum/user/1764-cosmo "View cosmo's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23557 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* Nicolas, thanks a lot for your help, switching on 'Return method' solved the problem! Maybe you could update the documentation on the paypal-plugin because this radio-button is not mentioned: [ ](http://www.hikashop.com/en/support/documentation/32-hikashop-payment-paypal-form.html)[ www.hikashop.com/en/support/documentatio...ent-paypal-form.html](http://www.hikashop.com/en/support/documentation/32-hikashop-payment-paypal-form.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 15 years 2 months ago [\#23559](#23559) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#23559 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* We'll do that. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ClickWebDesign](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile")** - [![ClickWebDesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-05-2.jpg)](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile") - [ Offline](/forum/user/1441-clickwebdesign) Less More - Posts: 50 - Thank you received: 0 - - [](http://www.clickwebdesign.com.au) - 14 years 11 months ago [\#28386](#28386) by [ClickWebDesign](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile") Replied by *[ClickWebDesign](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#28386 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* Hi Nicolas, I'm having this problem with paypal. I receive admin emails with the subject "Paypal payment notification refused: Connection to Paypal failed for the order XXXX". I'm wondering if it's to do with the IPN settings in paypal - under profile>my selling tools>Instant payment notifications, there is the option to turn IPN on/off and set the "return url". Could the cause be having this off or no notification url set? What should the notification url be? Thanks Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 14 years 11 months ago [\#28420](#28420) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#28420 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* Hi, No, if you receive that email, it means that paypal is contacting HikaShop using the IPN but that HikaShop is not able to contact PayPal back. In that case you should look at the documentation there in the section "Connection to paypal failed": [ www.hikashop.com/en/support/documentatio...rror.html#connection](http://www.hikashop.com/en/support/documentation/33-hikashop-payment-paypal-error.html#connection) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ClickWebDesign](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile")** - [![ClickWebDesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-05-2.jpg)](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile") - [ Offline](/forum/user/1441-clickwebdesign) Less More - Posts: 50 - Thank you received: 0 - - [](http://www.clickwebdesign.com.au) - 14 years 11 months ago [\#28928](#28928) by [ClickWebDesign](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile") Replied by *[ClickWebDesign](/forum/user/1441-clickwebdesign "View ClickWebDesign's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#28928 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* Hi Nicolas, After speaking to my hosting they installed the OpenSSL PHP module and this sorted the issue:) Cheers Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile")** - [![timmultimedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6285-timmultimedia "View timmultimedia's Profile") - [ Offline](/forum/user/6285-timmultimedia) Less More - Posts: 19 - Thank you received: 1 - - 14 years 8 months ago [\#40392](#40392) by [timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile") Replied by *[timmultimedia](/forum/user/6285-timmultimedia "View timmultimedia's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#40392 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* Hi Nicholas, I'm having the exact same problem. I am receiving an "Invalid Transaction" email. I have tried turning 'Return Method' to yes and no and I still get the email in either case. Code: Array ( [option] => com_hikashop [ctrl] => checkout [task] => notify [notif_payment] => paypal [tmpl] => component [lang] => en [Itemid] => 516 [mc_gross] => 19.95 [invoice] => 17 [protection_eligibility] => Ineligible [address_status] => unconfirmed [item_number1] => [payer_id] => K9GRDXWBSNGTJ [tax] => 0.00 [address_street] => 1 Cheeseman Ave - East [payment_date] => 03:13:54 Feb 21, 2012 PST [payment_status] => Completed [charset] => windows-1252 [address_zip] => 3001 [mc_shipping] => 0.00 [mc_handling] => 0.00 [first_name] => Tim [mc_fee] => 0.78 [address_country_code] => AU [address_name] => ***** [notify_version] => 3.4 [custom] => [payer_status] => verified [business] => ***@gmail.com [address_country] => Australia [num_cart_items] => 1 [mc_handling1] => 0.00 [address_city] => Melbourne [verify_sign] => AFcWxV21C7fd0v3bYYYRCpSSRl31AKQh8J6N740wjLZZCuYf.M6TDVDA [payer_email] => ****@gmail.com [mc_shipping1] => 0.00 [txn_id] => 66585041DC7407927 [payment_type] => instant [last_name] => ****** [address_state] => Victoria [item_name1] => Total price [receiver_email] => ****@gmail.com [payment_fee] => [quantity1] => 1 [receiver_id] => E9CJTJLVAKR2N [txn_type] => cart [mc_gross_1] => 19.95 [mc_currency] => AUD [residence_country] => AU [test_ipn] => 1 [transaction_subject] => Shopping CartTotal price [payment_gross] => [ipn_track_id] => 3c4e86057377 [hikashop_front_end_main] => 1 [view] => checkout ) stdClass Object ( [order_id] => 17 [order_billing_address_id] => 12 [order_shipping_address_id] => 12 [order_user_id] => 2 [order_status] => created [order_discount_code] => [order_created] => 1329822807 [order_ip] => 203.219.235.34 [order_currency_id] => 6 [order_shipping_price] => 5.00000 [order_discount_price] => 0.00000 [order_shipping_id] => STANDARD [order_shipping_method] => aupost [order_payment_id] => 1 [order_payment_method] => paypal [order_full_price] => 19.95000 [order_modified] => 1329822807 [order_partner_id] => 0 [order_partner_price] => 0.00000 [order_partner_paid] => 0 [order_type] => sale [order_partner_currency_id] => 0 [order_shipping_tax] => 0.00000 [order_discount_tax] => 0.00000 [order_number] => T17 [order_tax_info] => Array ( ) ) Array ( [scheme] => https [host] => www.sandbox.paypal.com [path] => /cgi-bin/websc [query] => [port] => 443 [host_socket] => ssl://www.sandbox.paypal.com ) POST /cgi-bin/websc HTTP/1.0 User-Agent: PHP/5.2.17 Referer: *****.org/index.phpoption=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en&Itemid=516 Server: Apache Host: www.sandbox.paypal.com:443 Content-Type: application/x-www-form-urlencoded Content-Length: 1244 Accept: */* option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en&Itemid=516&mc_gross=19.95&invoice=17&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=&payer_id=K9GRDXWBSNGTJ&tax=0.00&address_street=1+Cheeseman+Ave+-+East&payment_date=03%3A13%3A54+Feb+21%2C+2012+PST&payment_status=Completed&charset=windows-1252&address_zip=3001&mc_shipping=0.00&mc_handling=0.00&first_name=Tim&mc_fee=0.78&address_country_code=AU&address_name=*****&notify_version=3.4&custom=&payer_status=verified&business=****%40gmail.com&address_country=Australia&num_cart_items=1&mc_handling1=0.00&address_city=Melbourne&verify_sign=AFcWxV21C7fd0v3bYYYRCpSSRl31AKQh8J6N740wjLZZCuYf.M6TDVDA&payer_email=*****%40gmail.com&mc_shipping1=0.00&txn_id=66585041DC7407927&payment_type=instant&last_name=*****&address_state=Victoria&item_name1=Total+price&receiver_email=*****%40gmail.com&payment_fee=&quantity1=1&receiver_id=E9CJTJLVAKR2N&txn_type=cart&mc_gross_1=19.95&mc_currency=AUD&residence_country=AU&test_ipn=1&transaction_subject=Shopping+CartTotal+price&payment_gross=&ipn_track_id=3c4e86057377&hikashop_front_end_main=1&view=checkout&cmd=_notify-validate HTTP/1.1 200 OK Date: Tue, 21 Feb 2012 11:13:59 GMT Server: Apache X-Frame-Options: SAMEORIGIN Set-Cookie: c9MWDuvPtT9GIMyPc3jwol1VSlO=S70piDxDBPgVNQagQ8GshsO-t4rO_WereloVbmHPbt4y-yEVzBNi-MscRsrkucgHjTemHPSr8yT4S61bP7NierVIiexTQHtpr2pD6Bs70m-zq1-VlZdItdDg_63vu7ewhlJjcG%7cXOhCkPOGUvsKe9k4i-RHuNkxxDkY1tuhU-nTcEqHw50rQcEKJM8lSH5l_lhqnqFl5yJ--m%7cE28S-EVnDco9-VYYV_bOpT64u1rLYR6hi3ADGInjbOLaGD95x6I-7_wyyd-7UqIKcZ2AHW%7c1329822839; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: cookie_check=yes; expires=Fri, 18-Feb-2022 11:14:00 GMT; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: navlns=0.0; expires=Mon, 16-Feb-2032 11:14:00 GMT; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: Apache=10.72.109.11.1329822839502087; path=/; expires=Thu, 13-Feb-42 11:13:59 GMT Connection: close Content-Type: text/html; charset=UTF-8 INVALID invalid transaction Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 14 years 8 months ago [\#40569](#40569) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Invalid transaction - order status stays 'created'](/forum/4-how-to/23402-invalid-transaction-order-status-stays-created#40569 "I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on...")* Then you might want to contact PayPal sandbox's support and provide them with that log. They should be able to help you. Sometimes the sandbox tests can get a bit wacky even though it works fine with normal paypal accounts... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNDAyLWludmFsaWQtdHJhbnNhY3Rpb24tb3JkZXItc3RhdHVzLXN0YXlzLWNyZWF0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.364 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)