[Skip to main content](#vessel-content) # Send order status notification to multiple people ## - **[janya171](/forum/user/33368-janya171 "View janya171's Profile")** - [![janya171's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33368-janya171 "View janya171's Profile") - [ Offline](/forum/user/33368-janya171) Less More - Posts: 36 - Thank you received: 1 - - 12 years 1 week ago [\#177756](#177756) by [janya171](/forum/user/33368-janya171 "View janya171's Profile") Replied by *[janya171](/forum/user/33368-janya171 "View janya171's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people?start=40#177756 "How can I go about sending the order status notification email to both the customer and a different email address?")* Hi I have a issue, I create a TRAIL product for my digital downloads and I as a admin not get email notification only customer. The trial is set to free as in product area. Anyone know why? In my config all is set: Payment notifications email address + Order creation admin notifications email address Thanks for answer Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 12 years 1 week ago [\#177874](#177874) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people?start=40#177874 "How can I go about sending the order status notification email to both the customer and a different email address?")* Hi, It could potentially be because the email address you set is the same as the "from" email address that you configured in the HikaShop configuration. Some email servers will refuse that. Try to use a gmail email address and see if that helps. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[janya171](/forum/user/33368-janya171 "View janya171's Profile")** - [![janya171's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33368-janya171 "View janya171's Profile") - [ Offline](/forum/user/33368-janya171) Less More - Posts: 36 - Thank you received: 1 - - 12 years 1 week ago [\#177952](#177952) by [janya171](/forum/user/33368-janya171 "View janya171's Profile") Replied by *[janya171](/forum/user/33368-janya171 "View janya171's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people?start=40#177952 "How can I go about sending the order status notification email to both the customer and a different email address?")* Hi, thanks it works now BUT all emails goes to spam. I have set up the cpanel domain email and then from cpanel set redirect email to GMAIL so all emails goest to SPAM even afetr i set that it is not spam in gmail. DO you have any idea why? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 1 week ago [\#178136](#178136) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people?start=40#178136 "How can I go about sending the order status notification email to both the customer and a different email address?")* Hi, You maybe have to edit the settings of you gmail account in order to add a new filter to move the emails from the website to not be treated as spam, etc. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nowherenowhere](/forum/user/4234-nowherenowhere "View nowherenowhere's Profile")** - [![nowherenowhere's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4234.png)](/forum/user/4234-nowherenowhere "View nowherenowhere's Profile") - [ Offline](/forum/user/4234-nowherenowhere) Less More - Posts: 152 - Thank you received: 1 - - [](http://www.originate.co.za) - 11 years 4 months ago [\#205998](#205998) by [nowherenowhere](/forum/user/4234-nowherenowhere "View nowherenowhere's Profile") Replied by *[nowherenowhere](/forum/user/4234-nowherenowhere "View nowherenowhere's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people?start=40#205998 "How can I go about sending the order status notification email to both the customer and a different email address?")* Would it be possible to have an if statement? Like - if order status = confirmed then email to xyz? --- Believe in Better Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pepecortez](/forum/user/31475-pepecortez "View pepecortez's Profile")** - [![pepecortez's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31475-pepecortez "View pepecortez's Profile") - [ Offline](/forum/user/31475-pepecortez) Less More - Posts: 171 - Thank you received: 9 - - 11 years 4 months ago [\#206008](#206008) by [pepecortez](/forum/user/31475-pepecortez "View pepecortez's Profile") Replied by *[pepecortez](/forum/user/31475-pepecortez "View pepecortez's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people?start=40#206008 "How can I go about sending the order status notification email to both the customer and a different email address?")* > nowherenowhere wrote: Would it be possible to have an if statement? Like - if order status = confirmed then email to xyz? Hi, Try: Code: if($data->order->order_status == 'confirmed'){ $this->mailer->addBCC('address1@email.com'); $this->mailer->addBCC('address2@email.com'); } Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.057 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)