[Skip to main content](#vessel-content) # Send order status notification to multiple people ## - **[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")** - [![moonleaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1606-moonleaf "View moonleaf's Profile") Topic Author - [ Offline](/forum/user/1606-moonleaf) Less More - Posts: 21 - Thank you received: 0 - - 15 years 2 months ago [\#23622](#23622) by [moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile") *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23622 "How can I go about sending the order status notification email to both the customer and a different email address?")* was created by *[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")* How can I go about sending the order status notification email to both the customer and a different email address? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")** - [![moonleaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1606-moonleaf "View moonleaf's Profile") Topic Author - [ Offline](/forum/user/1606-moonleaf) Less More - Posts: 21 - Thank you received: 0 - - 15 years 2 months ago [\#23623](#23623) by [moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile") Replied by *[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23623 "How can I go about sending the order status notification email to both the customer and a different email address?")* Wait, just found this: [ www.hikashop.com/en/support/forum/4-how-...email-addresses.html](http://www.hikashop.com/en/support/forum/4-how-to/15736-notify-multiple-email-addresses.html) No need to respond to this just yet, I will try it out first. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")** - [![moonleaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1606-moonleaf "View moonleaf's Profile") Topic Author - [ Offline](/forum/user/1606-moonleaf) Less More - Posts: 21 - Thank you received: 0 - - 15 years 2 months ago [\#23624](#23624) by [moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile") Replied by *[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23624 "How can I go about sending the order status notification email to both the customer and a different email address?")* Okay, I looked through it and I don't know where it is I can edit the email addresses the notification gets sent to. Where can I do that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 15 years 2 months ago [\#23625](#23625) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23625 "How can I go about sending the order status notification email to both the customer and a different email address?")* The order creation and payment notification emails are sent to the admin emails specified in the tab Mail of the configuration of HikaShop. You can just set your emails there in the options "Payment notifications email address" and "Order creation notifications email address" by separating each email address by a coma. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")** - [![moonleaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1606-moonleaf "View moonleaf's Profile") Topic Author - [ Offline](/forum/user/1606-moonleaf) Less More - Posts: 21 - Thank you received: 0 - - 15 years 2 months ago [\#23626](#23626) by [moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile") Replied by *[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23626 "How can I go about sending the order status notification email to both the customer and a different email address?")* Oh sorry, what I want is for the order status notification that is sent to the customer (subject: "Your order No. is now confirmed") to also be sent to another email address. How do I do that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 15 years 2 months ago [\#23627](#23627) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23627 "How can I go about sending the order status notification email to both the customer and a different email address?")* For the order status notification, you will have to edit it via the menu System->Emails (Business edition only) and add the code below at the end of the email HTML version : <?php $data->customer->user_email = array($data->customer->user_email,'email2@mywebsite.com','email3@mywebsite.com'); ?> Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")** - [![moonleaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1606-moonleaf "View moonleaf's Profile") Topic Author - [ Offline](/forum/user/1606-moonleaf) Less More - Posts: 21 - Thank you received: 0 - - 15 years 2 months ago [\#23629](#23629) by [moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile") Replied by *[moonleaf](/forum/user/1606-moonleaf "View moonleaf's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#23629 "How can I go about sending the order status notification email to both the customer and a different email address?")* Works perfectly, thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile")** - [![cobinet_edv's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") - [ Offline](/forum/user/9990-cobinet-edv) Less More - Posts: 107 - Thank you received: 0 - - 13 years 8 months ago [\#88412](#88412) by [cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") Replied by *[cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#88412 "How can I go about sending the order status notification email to both the customer and a different email address?")* It does'nt work by me Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 13 years 8 months ago [\#88472](#88472) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#88472 "How can I go about sending the order status notification email to both the customer and a different email address?")* Can you do a screenshot of the modification you did ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile")** - [![cobinet_edv's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") - [ Offline](/forum/user/9990-cobinet-edv) Less More - Posts: 107 - Thank you received: 0 - - 13 years 8 months ago - 13 years 8 months ago [\#88550](#88550) by [cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") Replied by *[cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#88550 "How can I go about sending the order status notification email to both the customer and a different email address?")* It was a wrong mail. I have modified Order status notification But I need Order creation notification Now I recieve Order creation notification mail, but the customer recieves nothing There is the code: Code: </table> </div> <?php $data->customer = $customer;?> <?php $data->customer->user_email = array($data->customer->user_email,'anmeldung@cobinet.test'); ?> Last edit: 13 years 8 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#88627](#88627) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#88627 "How can I go about sending the order status notification email to both the customer and a different email address?")* Can you try without the "<?php $data->customer = $customer;?>" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile")** - [![cobinet_edv's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") - [ Offline](/forum/user/9990-cobinet-edv) Less More - Posts: 107 - Thank you received: 0 - - 13 years 8 months ago [\#88629](#88629) by [cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") Replied by *[cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#88629 "How can I go about sending the order status notification email to both the customer and a different email address?")* Thanks It works But I need the same, if user has registered Regard's Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#88650](#88650) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#88650 "How can I go about sending the order status notification email to both the customer and a different email address?")* You have to edit the mail "user_account" and at the end add the code: Code: <?php $data->email = array($data->email,'anmeldung@cobinet.test'); ?> The following user(s) said Thank You: [cobinet\_edv](/forum/user/9990-cobinet-edv "View cobinet_edv's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-01-25.jpg)](/forum/user/12420-cpaschen "View cpaschen's Profile") - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 6 months ago [\#98949](#98949) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") Replied by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#98949 "How can I go about sending the order status notification email to both the customer and a different email address?")* I've been trying to get this to work (testing by changing status on the admin side), but not getting any emails. I added: <?php $data->customer->user_email = array($data->customer->user_email,'email2@mywebsite.com','email3@mywebsite.com'); ?> at the end of the file; however, at least from the admin-side/manual updates, it wasn't going out, UNTIL I noticed that the email form wasn't inserting the customer's email address and the email address field was starting with a ",". so I changed it to: <?php $data->customer->user_email = array('email2@mywebsite.com','email3@mywebsite.com',$data->customer->user_email); ?> And at least it sends the notification to the two hard-coded address when testing. However, it's still not pulling in the customer's email address (or 'To' name). I did have to remove the previous line above this (as indicated earlier in this thread). But still no customer email being included. Any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SG](/forum/user/12204-sg "View SG's Profile")** - [![SG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12204-sg "View SG's Profile") - [ Offline](/forum/user/12204-sg) Less More - Posts: 101 - Thank you received: 12 - - 13 years 6 months ago - 13 years 6 months ago [\#99167](#99167) by [SG](/forum/user/12204-sg "View SG's Profile") Replied by *[SG](/forum/user/12204-sg "View SG's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#99167 "How can I go about sending the order status notification email to both the customer and a different email address?")* Hi, I just tried the following code from Nicolas and it seems to work. Code: <?php $data->customer->user_email = array($data->customer->user_email,'email2@mywebsite.com','email3@mywebsite.com'); ?> I of course changed the 2 email-addresses. **Since this has been asked a couple times, can this be put on the todo-list please? (if it hasn't already).** Shouldn't it be better to call the existing field "Order **administrator** notifications email address" and what we are asking here "Order **creation** notifications email address". And wouldn't it be nice if there was a dropdown-list where we can choose between TO,CC and BCC. Here is an example of how it could look. with the two extra fields and renaming the first two: [ ![[IMG](http://i47.tinypic.com/js10n5.jpg) ](http://i47.tinypic.com/js10n5.jpg "[IMG") Thanks Last edit: 13 years 6 months ago by [SG](/forum/user/12204-sg "View SG's Profile"). The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 13 years 6 months ago [\#99449](#99449) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#99449 "How can I go about sending the order status notification email to both the customer and a different email address?")* It is already in the todo list but not in that format. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SG](/forum/user/12204-sg "View SG's Profile")** - [![SG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12204-sg "View SG's Profile") - [ Offline](/forum/user/12204-sg) Less More - Posts: 101 - Thank you received: 12 - - 13 years 6 months ago [\#99486](#99486) by [SG](/forum/user/12204-sg "View SG's Profile") Replied by *[SG](/forum/user/12204-sg "View SG's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#99486 "How can I go about sending the order status notification email to both the customer and a different email address?")* Hi Nicolas, Thanks for letting us know. We are looking forward to it. Cheers Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-01-25.jpg)](/forum/user/12420-cpaschen "View cpaschen's Profile") - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 6 months ago [\#99544](#99544) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") Replied by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#99544 "How can I go about sending the order status notification email to both the customer and a different email address?")* I've updated my order status email with the code listed here, but still nothing is getting sent during the normal checkout process (it does get sent if I change the order status manually on the admin-side). I'm wondering if I'm missing something in the Checkout workflow. We are not using the 'advanced' workflow. Here's what we've got in the workflow: Code: login_address_shipping_payment_coupon_cart_status_fields_confirm,end Is there possibly something missing there? Or did I miss something in the order status notification email change? Here's the last few lines of the HTML version code: Code: </tbody> </table> </div> <?php $data->customer = $customer;?> <?php $data->customer->user_email = array($data->customer->user_email,'email2@mywebsite.com','email3@mywebsite.com'); ?> (I've also tried it with removing the $data->customer = $customer; line without any better results) The orders ARE getting marked as 'confirmed' by the authorize.net payment when completed. Just to confirmation email being sent. Any help would be appreciated as we can't get any status emails to automatically send upon order (payment) confirmation. [Running HikaShop 2.1.2] Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")** - [![cpaschen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-01-25.jpg)](/forum/user/12420-cpaschen "View cpaschen's Profile") - [ Offline](/forum/user/12420-cpaschen) Less More - Posts: 196 - Thank you received: 6 - - - - [](http://www.paschencommunications.com) - 13 years 6 months ago [\#99574](#99574) by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") Replied by *[cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#99574 "How can I go about sending the order status notification email to both the customer and a different email address?")* Looks like we found the issue. The from address on that was set to 'order@', but the Joomla email system (and other parts of HS) was set to use 'info@' to send. The email server didn't report any errors, but the emails were not being sent. Not sure if there is something in HS or Joomla that is preventing sending emails FROM a different address than the account, but it appears this issue is now resolved for us. TIP: Always check all those from/reply-to fields. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[triotech](/forum/user/25968-triotech "View triotech's Profile")** - [![triotech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25968-triotech "View triotech's Profile") - [ Offline](/forum/user/25968-triotech) Less More - Posts: 71 - Thank you received: 0 - - 13 years 2 months ago [\#119617](#119617) by [triotech](/forum/user/25968-triotech "View triotech's Profile") Replied by *[triotech](/forum/user/25968-triotech "View triotech's Profile")* on topic *[Send order status notification to multiple people](/forum/4-how-to/23622-send-order-status-notification-to-multiple-people#119617 "How can I go about sending the order status notification email to both the customer and a different email address?")* Following this thread, I have done what was said and it all works well, but was wondering how to make the email addess of the secondary hard-coded emails a BCC and not a TO address. I really don't want to the secondary email recipient to be visible to the user, as it 's just the warehouse doing the shipping. Thanks, Nick Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzIzNjIyLXNlbmQtb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi10by1tdWx0aXBsZS1wZW9wbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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