[Skip to main content](#vessel-content) # Refunds ## - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 15 years 1 month ago [\#24882](#24882) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") *[Refunds](/forum/4-how-to/24882-refunds#24882 "Hi Can my client refund a customer through the backend? Or would this have to be done manually through the bank? If so, I can't see where to show my client what to do. Thanks. Jean")* was created by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* Hi Can my client refund a customer through the backend? Or would this have to be done manually through the bank? If so, I can't see where to show my client what to do. Thanks. Jean Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI0ODgyLXJlZnVuZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 15 years 1 month ago [\#24883](#24883) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Refunds](/forum/4-how-to/24882-refunds#24883 "Hi Can my client refund a customer through the backend? Or would this have to be done manually through the bank? If so, I can't see where to show my client what to do. Thanks. Jean")* Hi, For refunds, you need to ask your payment gateway. If you're using paypal, you should refund the order via paypal. It depends on which payment plugin you're using. If you're using the HSBC plugin, then yes, you should ask your HSBC bank, since they are the ones handling the payments on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI0ODgyLXJlZnVuZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")** - [![PhantomPWR's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Topic Author - [ Offline](/forum/user/2255-phantompwr) Less More - Posts: 79 - Thank you received: 0 - - 15 years 1 month ago [\#24905](#24905) by [PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile") Replied by *[PhantomPWR](/forum/user/2255-phantompwr "View PhantomPWR's Profile")* on topic *[Re: Refunds](/forum/4-how-to/24882-refunds#24905 "Hi Can my client refund a customer through the backend? Or would this have to be done manually through the bank? If so, I can't see where to show my client what to do. Thanks. Jean")* Thanks Nicolas. As I thought... Jean Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI0ODgyLXJlZnVuZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.160 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)