[Skip to main content](#vessel-content) # Problems With Steps in Checkout Workflow ## - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26014](#26014) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") *[Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26014 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* was created by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: [ test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140](http://test.andonfreres.co.uk/index.php?option=com_hikashop&view=product&layout=listing&Itemid=140) clicking on 'Request CA' will add the item to the basket Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26036](#26036) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26036 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* If you don't need shipping and payment, why not just remove both views from the checkout workflow ? That will avoid that your checkout gets stuck because of the way you configured payment or shipping methods. So you could have this: login_address_cart_status_fields_confirm,end Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26198](#26198) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26198 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Hi Thanks for your reply. I should have said that I have tried without payment and shipping in the workflow. I have entered login_address_cart_status_fields_confirm,end as you suggested but I still have the same problem when I click next I get the same page. Example urls when on this url: /index.php?option=com_hikashop&ctrl=checkout I click next and it goes to: /index.php?option=com_hikashop&ctrl=checkout&task=step&step=1 but I see the same page. Clicking next on this page just reloads the same page. I have tried this with the payment and shipping modules enabled and disabled and I get the same as described above. I have enabled the checkout progress bar but that just shows login and end Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26205](#26205) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26205 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* First, you should update HikaShop. There are some messages which should be displayed if there is a reason why the checkout doesn't let you finish. If you don't see any error message, it might be because your template does not support joomla messages: [ www.hikashop.com/en/support/documentatio...tibility-issues.html](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26209](#26209) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26209 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* I already have the <jdoc:include type="message" /> in the template just above <jdoc:include type="component" /> I just upgraded to Hikashop Essential 1.5.4 but now get the following error messages when trying to access hikashop in the frontend ![:(](/media/kunena/emoticons/22.png ":(") Warning: include_once(/home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/classes/filter.php) [function.include-once]: failed to open stream: No such file or directory in /home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/helpers/helper.php on line 760 Warning: include_once() [function.include]: Failed opening '/home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/classes/filter.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/helpers/helper.php on line 760 Fatal error: Call to a member function getFilters() on a non-object in /home/s/t/stopnokia/web/public_html/components/com_hikashop/views/product/view.html.php on line 99 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26211](#26211) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26211 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Please download again the installation package from our website and install it again. That should solve these errors. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26218](#26218) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26218 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Ok I have re installed and hikashop is back up again. I am still experiencing the same problems as described above. I don't see any error messages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26230](#26230) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26230 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Could you give a link to your shop so that we can see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26288](#26288) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26288 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* The shop is at: [ test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140](http://test.andonfreres.co.uk/index.php?option=com_hikashop&view=product&layout=listing&Itemid=140) clicking on 'Request CA' will add the item to the basket Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26294](#26294) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26294 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Please make sure that you have the "confirm" step in your checkout workflow option. It seems to be missing from your checkout. If you have it, please provide a back end access to your website so that we can check your settings. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26311](#26311) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26311 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Hi Before the upgrade I entered 'login_address_cart_status_fields_confirm,end' in the checkout workflow. However, in this latest version 1.5.4 I notice the input area for the workflow has changed and confirm is not present....there is not an icon for 'confirm' so I cannot add it. Also, just noticed when in the admin configuration I am still getting the following error: Warning: include_once(/home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/types/filter_button_position.php) [function.include-once]: failed to open stream: No such file or directory in /home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/helpers/helper.php on line 760 Warning: include_once() [function.include]: Failed opening '/home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/types/filter_button_position.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /home/s/t/stopnokia/web/public_html/administrator/components/com_hikashop/helpers/helper.php on line 760 How do I send you login details? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26320](#26320) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26320 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* That's the problem. We've put up a new built of the 1.5.4 release. Please download it again from our website and install it. That should allow you to set the confirm step in your checkout workflow and will remove the other error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26349](#26349) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26349 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Hi, re-installed the latest 1.5.4 release. I now see the confirm in the checkout workflow. However, I am still experiencing the same problems as before as in i cannot get to the end of the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26357](#26357) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26357 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Update: I removed 'confirm' from the workflow and tried to add it back to the workflow but when I save the config it disappears. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26374](#26374) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26374 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* I don't have that problem on joomla 1.6 Would it be related to your browser maybe ? Could you try with another one ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26379](#26379) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26379 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* I use firefox and have just tried IE8 and I still cannot add confirm back into the workflow ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26403](#26403) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26403 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Could you try to add the confirm in the first step of the checkout workflow, save, and then move it to your step. That works on our end, while after some attempts to reproduce the problem, adding the confirm step directly in the last step didn't. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26435](#26435) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26435 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Yes I have managed to add the confirm back to the workflow using your instructions above. I am still experiencing the same problem....cannot get to the end of the checkout Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 month ago [\#26458](#26458) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26458 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* Please provide a back end access to your website so that we can check on the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")** - [![axyswebs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1550-axyswebs "View axyswebs's Profile") Topic Author - [ Offline](/forum/user/1550-axyswebs) Less More - Posts: 24 - Thank you received: 0 - - 15 years 1 month ago [\#26525](#26525) by [axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile") Replied by *[axyswebs](/forum/user/1550-axyswebs "View axyswebs's Profile")* on topic *[Re: Problems With Steps in Checkout Workflow](/forum/4-how-to/26014-problems-with-steps-in-checkout-workflow#26525 "Hi Im using Hikashop 1.5.2 with Joomla 1.6 I am using Hikashop purely for the checkout facility to order documents that will be manually sent out. The products are zero in price also the shipping method (which i dont really need) is set mto zero price eg free shipping When I first setup the shop all was working fine but somewhere along the line the checkout steps don't seem to work. The problem is I cannot get to the end of the checkout process. I have the following settings: Checkout workflow: login_address_shipping_payment_cart_status_fields_confirm,end Payment method: HikaShop collect on delivery payment plugin Shipping method: HikaShop manual shipping plugin I have tried various permutations of the settings but cannot get this to work. Has anyone any ideas what I am doing wrong?? The shop is at: test.andonfreres.co.uk/index.php?option=...t=listing&Itemid=140 clicking on 'Request CA' will add the item to the basket")* I have sent details via the contact form Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI2MDE0LXByb2JsZW1zLXdpdGgtc3RlcHMtaW4tY2hlY2tvdXQtd29ya2Zsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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