[Skip to main content](#vessel-content) # Error while sending XML to UPS. Error code: 111030 ## - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27617](#27617) by [davids](/forum/user/3540-davids "View davids's Profile") *[Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27617 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* was created by *[davids](/forum/user/3540-davids "View davids's Profile")* Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 15 years 1 week ago [\#27624](#27624) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27624 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Hi, No one had such error so far. It must come from the way you setup the plugin or your products. Could you do screenshots of these so that we can see how you set them up ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27629](#27629) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27629 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Here are some images. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/ups1.gif) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/ups1.gif "[img") - [ ![ups1.gif](/forum/attachment/1885) ](/forum/attachment/1885 "ups1.gif") [ ](/forum/attachment/1885?download=1 "ups1.gif") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27630](#27630) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27630 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Number 2 [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/ups2.gif) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/ups2.gif "[img") - [ ![ups2.gif](/forum/attachment/1886) ](/forum/attachment/1886 "ups2.gif") [ ](/forum/attachment/1886?download=1 "ups2.gif") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 15 years 1 week ago [\#27631](#27631) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27631 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Please make sure that the first weight unit in the "weight units" option of the configuration is lb. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27632](#27632) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27632 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Error message. [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/UPS1.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/UPS1.jpg "[img") - [ ![UPS1.jpg](/forum/attachment/1887) ](/forum/attachment/1887 "UPS1.jpg") [ ](/forum/attachment/1887?download=1 "UPS1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27633](#27633) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27633 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Yes it is all in pounds (lb). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 15 years 1 week ago [\#27634](#27634) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27634 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* I just tried on your website and I don't have the problem: Shipping method UPS Ground $32.28 This is the UPS Description Page No estimated delivery date No delivery hour UPS Second Day Air $56.10 This is the UPS Description Page Estimated delivery date: 2 days after shipping it No delivery hour Please make sure that you have a weight set for the product you have in your cart. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27637](#27637) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27637 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* I'm not getting it. I still get the same error. I tried a different address. I also noticed that my email template changed from not having VAT in it to having VAT in it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 15 years 1 week ago [\#27648](#27648) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27648 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* As I said, the problem comes from the products in your cart. It's working fine for me and I used the product to which you gave me the link in your email. I kept the address that you already had put in the account you provided. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 15 years 1 week ago [\#27712](#27712) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27712 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Well it seems that this works in Internet Explorer but not firefox. When I go through the process in IE, it appears to work, when I go the through the process in Firefox I get the error message. How do I resolve that? ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 15 years 1 week ago [\#27713](#27713) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#27713 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* I just tried on firefox and it works too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile")** - [![michaelbuttitta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1618.jpg)](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") - [ Offline](/forum/user/1618-michaelbuttitta) Less More - Posts: 44 - Thank you received: 0 - - - - 14 years 11 months ago [\#29523](#29523) by [michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") Replied by *[michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#29523 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Hi Nicolas, I am setting up UPS and I am getting this error as well now. "Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds." I have this error for any products 1oz or less, but I have other individual products that are 5oz and this error doesn't come up (I'm assuming the programming rounds up anything under a pound to 1 pound?) I'm not sure what to do. I can't set these items to more weight because if people order a large group of them (it happens a lot) then the weight is very unbalanced for what they are buying. Any idea why this is happening? I entered products in, in the same way so I don;t think it's a data entry error... I did try to add 16 1oz items to the cart... even 36 1oz items and still get the same result. I know the cart takes measurements down to a single gram? This seems odd... --- Michael Buttitta Hot Picks USA Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 14 years 11 months ago [\#29524](#29524) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#29524 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Hi, Please make sure that the main weight unit (the first one in the field) of the configuration is oz and not something else to avoid conversions and thus increase the rounding issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile")** - [![michaelbuttitta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1618.jpg)](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") - [ Offline](/forum/user/1618-michaelbuttitta) Less More - Posts: 44 - Thank you received: 0 - - - - 14 years 11 months ago [\#29527](#29527) by [michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") Replied by *[michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#29527 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Yes, it's definitely something to do with the weight between 1.5 oz (and I didn't try 1.6-1.9 oz) and 1.9 oz. As soon as I set the item to 2 oz per item, all of a sudden UPS starts providing pricing and stops throwing the XML error. Oddly enough, no matter what qty I use at 1oz... 2, 4, 8, 12, etc it doesn't do anything to bump the weight up enough to make the order OK, so qty doesn't seem to affect weight. i find that odd and concerning. Another note, by default I have a rule that it's a $10 minimum to use UPS and each item is $5.99, so if I add one item, I only get a fixed USPS flat rate custom shipping option of $5.50. So by adding 2 items to the cart, it puts the total order to $12.98 and the weight to double one item. So at 1oz for 2 items, it's 2 oz and won't work. Yet when I put the weight to 2oz at 2 items it's 4 oz and UPS accepts it. But if I add any quantity of 1oz items it balks at it. --- Michael Buttitta Hot Picks USA Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davids](/forum/user/3540-davids "View davids's Profile")** - [![davids's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3540-davids "View davids's Profile") Topic Author - [ Offline](/forum/user/3540-davids) Less More - Posts: 45 - Thank you received: 0 - - 14 years 11 months ago [\#29529](#29529) by [davids](/forum/user/3540-davids "View davids's Profile") Replied by *[davids](/forum/user/3540-davids "View davids's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#29529 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Here is the scoop. I dealt with this for about 3 weeks before I finally figured it out. 1. UPS bumps you up to 1 lbs. regardless of how many oz's you have it set to. If you want to ship oz's, get the usps plug in. Works pretty well. 1. Go into your ups plugin and select YES on Group packages 2. Go to your products and change the weight setting to .5 LBS 3. Add dimensions. 10 inches x 4 inches x 10 inches. What ever the actual dimension is. I had to test a configuration with just one item and no options. I kept testing until I found a setting that worked. Once you get it to work, then add an option and if you get the error, fix the option with #2 & #3 above. Doing this should work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile")** - [![michaelbuttitta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1618.jpg)](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") - [ Offline](/forum/user/1618-michaelbuttitta) Less More - Posts: 44 - Thank you received: 0 - - - - 14 years 11 months ago [\#29530](#29530) by [michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile") Replied by *[michaelbuttitta](/forum/user/1618-michaelbuttitta "View michaelbuttitta's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#29530 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* Hi David, The problem is my items are small and none are really even an ounce. They are guitar picks. I want to use UPS for customers who want packages quicker than USPS and are willing to pay for it. The size for each item is like 6" x 3.5" x .25" so they are tiny and light, but $5.99 each. Its not uncommon for customers to order 10 Packs so setting them to half a pound each isn't realistic. I'm planning on offering USPS but I'd really like UPS to work as well... --- Michael Buttitta Hot Picks USA Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 14 years 11 months ago [\#29536](#29536) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 111030](/forum/4-how-to/27617-error-while-sending-xml-to-ups-error-code-111030#29536 "Sirs, I am trying to get UPS to work and all I get is the following error message: Error while sending XML to UPS. Error code: 111030. Message: Packages must weigh more than zero pounds. I have set the dimensions and the weight to 1.5 lbs AM I doing something wrong?")* The thing is that you need to use the same weight unit everywhere. In UPS, you set it to use lb. So you should have the main weight unit as lb and the products weight as lb too. That way, no conversion will occur at all and you should not have a problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI3NjE3LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMTAzMD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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