[Skip to main content](#vessel-content) # Recuring Pay Pal error ## - **[bmloho](/forum/user/2204-bmloho "View bmloho's Profile")** - [![bmloho's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2204-bmloho "View bmloho's Profile") Topic Author - [ Offline](/forum/user/2204-bmloho) Less More - Posts: 13 - Thank you received: 0 - - 14 years 11 months ago [\#29178](#29178) by [bmloho](/forum/user/2204-bmloho "View bmloho's Profile") *[Recuring Pay Pal error](/forum/4-how-to/29178-recuring-pay-pal-error#29178 "Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: www.xxxxx.com/index.php?option=com_hikas...t&lang=en&Itemid=122 If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. ")* was created by *[bmloho](/forum/user/2204-bmloho "View bmloho's Profile")* Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards *Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: [ www.xxxxx.com/index.php?option=com\_hikas...t&lang=en&Itemid=122](http://www.xxxxx.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en&Itemid=122) If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI5MTc4LXJlY3VyaW5nLXBheS1wYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 11 months ago [\#29186](#29186) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Recuring Pay Pal error](/forum/4-how-to/29178-recuring-pay-pal-error#29186 "Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: www.xxxxx.com/index.php?option=com_hikas...t&lang=en&Itemid=122 If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. ")* Hi, That happens because paypal tries to contact HikaShop to tell it that the payments are OK for the orders ,however, there is something blocking paypal to do so. it can come from one of these points: Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside. Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop. Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him. The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. You changed the IPs in the PayPal IPs option of the PayPal plugin. You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI5MTc4LXJlY3VyaW5nLXBheS1wYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bmloho](/forum/user/2204-bmloho "View bmloho's Profile")** - [![bmloho's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2204-bmloho "View bmloho's Profile") Topic Author - [ Offline](/forum/user/2204-bmloho) Less More - Posts: 13 - Thank you received: 0 - - 14 years 11 months ago [\#29230](#29230) by [bmloho](/forum/user/2204-bmloho "View bmloho's Profile") Replied by *[bmloho](/forum/user/2204-bmloho "View bmloho's Profile")* on topic *[Re: Recuring Pay Pal error](/forum/4-how-to/29178-recuring-pay-pal-error#29230 "Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: www.xxxxx.com/index.php?option=com_hikas...t&lang=en&Itemid=122 If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. ")* Thanks Nicholas, The paypal setting "allow payment notifications from paypal" has been turned on The htaccess is the standard Joomla file. We are not operating any ssl No IP's have been changed. It is a live site, not operating on a local server. It si not in maintenance mode. Have we any thing else that can be checked. Kind Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI5MTc4LXJlY3VyaW5nLXBheS1wYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 11 months ago [\#29237](#29237) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Recuring Pay Pal error](/forum/4-how-to/29178-recuring-pay-pal-error#29237 "Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: www.xxxxx.com/index.php?option=com_hikas...t&lang=en&Itemid=122 If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. ")* So do you mean that the paypal setting "allow payment notifications from paypal" was off and that you turned it on now ? Because then that should solve the problem. If not, you could try to toggle the "return method" option of the paypal plugin. That might help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI5MTc4LXJlY3VyaW5nLXBheS1wYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")** - [![cvnet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7341-cvnet "View cvnet's Profile") - [ Offline](/forum/user/7341-cvnet) Less More - Posts: 28 - Thank you received: 0 - - 14 years 2 months ago [\#61643](#61643) by [cvnet](/forum/user/7341-cvnet "View cvnet's Profile") Replied by *[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")* on topic *[Re: Recuring Pay Pal error](/forum/4-how-to/29178-recuring-pay-pal-error#61643 "Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: www.xxxxx.com/index.php?option=com_hikas...t&lang=en&Itemid=122 If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. ")* I'm having the same problem, I updated even IPs of paypal and everything is on and it is not work, it was working until 3 days ago. Need your help Hello, A Paypal notification was refused because the connection to the confirmation server failed. Check the documentation concerning this issue at [ www.hikashop.com/index.php?option=com\_up...pal-error#connection](http://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#connection) This notification was for the order B5B5D5 on the website [ xxxx.com/](http://xxxx.com/) You can access the order details directly by clicking on the link below after logging in your back end: [ xxxx.com/administrator/index.php?option=...sk=edit&order\_id=555](http://xxxx.com/administrator/index.php?option=com_hikashop&ctrl=order&task=edit&order_id=555) I got this from paypal system: Hello First Last Name, Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing: [ www.xxx.com/index.php?option=com\_hikasho...t&lang=en&Itemid=164](http://www.xxx.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en&Itemid=164) [ xxx.com/index.php?option=com\_hikashop&ct...t&lang=en&Itemid=353](http://xxx.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en&Itemid=353) [ xxx.com/index.php?option=com\_hikashop&ct...t&lang=en&Itemid=164](http://xxx.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en&Itemid=164) [ xxx.com/index.php?option=com\_hikashop&ct...t&lang=en&Itemid=387](http://xxx.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en&Itemid=387) [ xxx.com/index.php?option=com\_hikashop&ct...t&lang=en&Itemid=420](http://xxx.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en&Itemid=420) If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue Please advise Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI5MTc4LXJlY3VyaW5nLXBheS1wYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 2 months ago [\#61695](#61695) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Recuring Pay Pal error](/forum/4-how-to/29178-recuring-pay-pal-error#61695 "Hello, I keep getting this error message from paypal. Is this a Hikashop setting or a Paypal setting, and how do I fix. Kind Regards Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing: www.xxxxx.com/index.php?option=com_hikas...t&lang=en&Itemid=122 If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. ")* The email you receive from HikaShop says that it cannot connect to PayPal and gives a link which explains the situation: > When your server receives a notification it needs first to confirm whether this notification comes from your payment gateway or not because it is always possible that a valid IP address has been injected and that someone else is tried to validate an order. So there is a mechanism in place to contact a paypal server HikaShop knows as being an official paypal server to confirm that it comes from paypal. If this connection fails, that means that either your hosting company is blocking outgoing connections from your server or you don't have the openssl option activated in your PHP configuration or that the paypal servers are down, the later being a lot less likely. So you should check that you website is able to make outgoing connections and that the SSL is activated. Also, we advise you to contact your hosting provider to ask them about their policies on outgoing connections. So as the documentation says, please contact your hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzI5MTc4LXJlY3VyaW5nLXBheS1wYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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