[Skip to main content](#vessel-content) # Paypal order status not updated to "confirmed" ## - **[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")** - [![mbeley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3137-mbeley "View mbeley's Profile") Topic Author - [ Offline](/forum/user/3137-mbeley) Less More - Posts: 35 - Thank you received: 0 - - 14 years 11 months ago [\#30812](#30812) by [mbeley](/forum/user/3137-mbeley "View mbeley's Profile") *[Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#30812 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* was created by *[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")* Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: [ www.hikashop.com/support/documentation/3...or.html#notification](http://www.hikashop.com/support/documentation/33-hikashop-payment-paypal-error.html#notification) I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 14 years 11 months ago [\#30836](#30836) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#30836 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* Hi, The problem doesn't come from your htaccess. That can only happen if you purposely modified the main htaccess to refuse connections which is apparently not the case. So it must be one of the other points. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")** - [![mbeley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3137-mbeley "View mbeley's Profile") Topic Author - [ Offline](/forum/user/3137-mbeley) Less More - Posts: 35 - Thank you received: 0 - - 14 years 11 months ago - 14 years 11 months ago [\#30960](#30960) by [mbeley](/forum/user/3137-mbeley "View mbeley's Profile") Replied by *[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")* on topic *[Re: Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#30960 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* Hi, None of the other points apply. My site is up, not on localhost, not in maintenance. In the Paypal plugin, "allow payment notifications from paypal" is YES with "return method" on YES too. I did not change the IPs, I just refreshed them and they look the same. I asked my hosting company if there was "a security component which forbids scripts to contact my website", and they said NO. Also they are currently checking to see if the Paypal IPs may be blocked for any reason. Thanks! Last edit: 14 years 11 months ago by [mbeley](/forum/user/3137-mbeley "View mbeley's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")** - [![mbeley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3137-mbeley "View mbeley's Profile") Topic Author - [ Offline](/forum/user/3137-mbeley) Less More - Posts: 35 - Thank you received: 0 - - 14 years 11 months ago [\#30961](#30961) by [mbeley](/forum/user/3137-mbeley "View mbeley's Profile") Replied by *[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")* on topic *[Re: Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#30961 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* There is one thing I forgot to say, my site just moved to a new server and a new IP address, is there anything I need to do to update the IP address that Paypal is using to send the info? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")** - [![mbeley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3137-mbeley "View mbeley's Profile") Topic Author - [ Offline](/forum/user/3137-mbeley) Less More - Posts: 35 - Thank you received: 0 - - 14 years 11 months ago [\#30983](#30983) by [mbeley](/forum/user/3137-mbeley "View mbeley's Profile") Replied by *[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")* on topic *[Re: Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#30983 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* After finding this post: [ www.hikashop.com/support/forum/4-how-to/...pal-ipn-setting.html](http://www.hikashop.com/support/forum/4-how-to/16819-paypal-ipn-setting.html) I entered the Instant Payment Notification URL in my Paypal account. I think it may solve my problem... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 14 years 11 months ago [\#31019](#31019) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#31019 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* Did it solve it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")** - [![mbeley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3137-mbeley "View mbeley's Profile") Topic Author - [ Offline](/forum/user/3137-mbeley) Less More - Posts: 35 - Thank you received: 0 - - 14 years 11 months ago [\#31050](#31050) by [mbeley](/forum/user/3137-mbeley "View mbeley's Profile") Replied by *[mbeley](/forum/user/3137-mbeley "View mbeley's Profile")* on topic *[Re: Paypal order status not updated to "confirmed"](/forum/4-how-to/30812-paypal-order-status-not-updated-to-confirmed#31050 "Hi, Upon receiving a valid Paypal payment (I got the email from Paypal) I noticed that the order status is not updated automatically. I looked at this page: www.hikashop.com/support/documentation/3...or.html#notification I'm wondering if there is an htaccess issue. I have looked at 2 .htaccess files. One is in the root of my website and another one here: /public_html/media/com_hikashop/upload/safe. In both cases the permission is 644, but the text of the second one says "deny to all". Please advise Thanks! Mathieu")* I was waiting for an order to see if it worked. I got an order. It's confirmed in Hikashop. Problem solved! Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMwODEyLXBheXBhbC1vcmRlci1zdGF0dXMtbm90LXVwZGF0ZWQtdG8tY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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