[Skip to main content](#vessel-content) # Shopping Cart emptying ## - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 11 months ago [\#31095](#31095) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") *[Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#31095 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* was created by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 14 years 11 months ago [\#31100](#31100) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#31100 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hi, It's probably because you unpublished or deleted the HikaShop user synchronization plugin. Please put it back and that should help ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 11 months ago - 14 years 11 months ago [\#31103](#31103) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#31103 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Thanks so much Nicolas ![:)](/media/kunena/emoticons/8.png ":)") Last edit: 14 years 11 months ago by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 10 months ago [\#31750](#31750) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#31750 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hello! Is there a way to allow customers to register without them having to click on the activation link in their email? I am still having problems with the registration even with the plugin enabled. Here is what they are saying: "it keeps saying I have chosen a username already chosen when there is no space to put in a username unless I am already registered and there is no button at the bottom of the page to complete the sale except the continue shopping button?". I have just been going in and enabling their accounts for them manually. Cheers ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 14 years 10 months ago [\#31769](#31769) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#31769 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Yes, you can disable the account activation in the configuration of joomla 1.5 or in the options of the user manager of joomla 1.6 and 1.7 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 10 months ago - 14 years 10 months ago [\#31776](#31776) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#31776 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Cool thanks ![:)](/media/kunena/emoticons/8.png ":)") Last edit: 14 years 10 months ago by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")** - [![tanyatanya's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/513-tanyatanya "View tanyatanya's Profile") - [ Offline](/forum/user/513-tanyatanya) Less More - Posts: 90 - Thank you received: 0 - - 13 years 8 months ago [\#89828](#89828) by [tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile") Replied by *[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#89828 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* hi, I'm getting a lot of customers who are complaining that the cart keeps emptying. it does it sometimes when I do a practice order myself but not always. I never have this problem when I use other peoples sites so I'm wondering if there's a problem with mine. -I've disabled the cache in the global configuration -I've disabled the cache plugin -i've contacted the hosting company who have said that there's no problem their end. do you have any other ideas what it could be? we get maybe 2 or 3 orders a day on our website - at least once a week someone rings or emails to say that their cart keeps emptying. I'm concerned that we could be losing customers over this - if I was using someones website and the cart emptied I'd probably just go elsewhere. any help would be much appreciated. kind regards, Tanya Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#89962](#89962) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#89962 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hi, Could you give us a link to your website ? Which version of HikaShop do you have ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SteveEvans](/forum/user/9481-steveevans "View SteveEvans's Profile")** - [![SteveEvans's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9481-steveevans "View SteveEvans's Profile") - [ Offline](/forum/user/9481-steveevans) Less More - Posts: 31 - Thank you received: 3 - - 13 years 8 months ago [\#89972](#89972) by [SteveEvans](/forum/user/9481-steveevans "View SteveEvans's Profile") Replied by *[SteveEvans](/forum/user/9481-steveevans "View SteveEvans's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#89972 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* I am also getting reports from users of this since an upgrade to com_hikashop_business_2.1.0 (2013-02-12) though I have yet to replicate it myself. Steve Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")** - [![tanyatanya's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/513-tanyatanya "View tanyatanya's Profile") - [ Offline](/forum/user/513-tanyatanya) Less More - Posts: 90 - Thank you received: 0 - - 13 years 8 months ago [\#89994](#89994) by [tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile") Replied by *[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#89994 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* my website: [ www.spaldingfasteners.co.uk/](https://www.spaldingfasteners.co.uk/) version 2.0.0 do you want me to update to 2.1.0 to see if that fixes it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 13 years 8 months ago [\#90118](#90118) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#90118 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* @tanyatanya I tried on my end on your website but it's working fine. We would need to be able to replicate to see what's going on. @SteveEvans As for @tanyatanya, we need to be able to replicate to see what's going on before we can say anything. Could you give your shop URL and a step by step to reproduce the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SteveEvans](/forum/user/9481-steveevans "View SteveEvans's Profile")** - [![SteveEvans's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9481-steveevans "View SteveEvans's Profile") - [ Offline](/forum/user/9481-steveevans) Less More - Posts: 31 - Thank you received: 3 - - 13 years 8 months ago [\#90163](#90163) by [SteveEvans](/forum/user/9481-steveevans "View SteveEvans's Profile") Replied by *[SteveEvans](/forum/user/9481-steveevans "View SteveEvans's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#90163 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* I'm fairly convinced it was user error on my site, but if I can replicate it I will post the steps and the URL here. For the time being it looks like it is fine. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")** - [![tanyatanya's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/513-tanyatanya "View tanyatanya's Profile") - [ Offline](/forum/user/513-tanyatanya) Less More - Posts: 90 - Thank you received: 0 - - 13 years 8 months ago [\#90189](#90189) by [tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile") Replied by *[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#90189 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* I can't seem to replicate the issue now - it seems to be working ok - I'll keep trying it periodically - if it does it again I'll let you know the steps I took. thanks for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")** - [![tanyatanya's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/513-tanyatanya "View tanyatanya's Profile") - [ Offline](/forum/user/513-tanyatanya) Less More - Posts: 90 - Thank you received: 0 - - 13 years 8 months ago [\#91239](#91239) by [tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile") Replied by *[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#91239 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* I've managed to replicate the issue. on my website - [ www.spaldingfasteners.co.uk](http://www.spaldingfasteners.co.uk) not logged in go to: -socket screws -socket cap screws -metric fine high tensile socket cap screws -m12 x 1.5mm fine high tensile socket cap bolts grade 12.9 choose length 40mm, quantity 6 -add to cart on the popup click 'proceed to checkout' cart empties - I've tried 3 times - it does it every time. when I waited for the pop up to disappear and then clicked 'proceed to checkout' on the cart menu, the items in the cart remained. so it only seems to happen when you click 'proceed to checkout' on the popup. any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 13 years 8 months ago [\#91469](#91469) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#91469 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* I cannot replicate on my end. The cart is not emptied when I follow the steps described in your message. Can you try with another browser/computer ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")** - [![tanyatanya's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/513-tanyatanya "View tanyatanya's Profile") - [ Offline](/forum/user/513-tanyatanya) Less More - Posts: 90 - Thank you received: 0 - - 13 years 6 months ago [\#98159](#98159) by [tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile") Replied by *[tanyatanya](/forum/user/513-tanyatanya "View tanyatanya's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#98159 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* tried with another computer and it seems to be working ok now. sorry to have wasted your time. its such an annoying problem but I'll just have to live with it being a bit temperamental it seems. thanks anyway Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 8 years 2 months ago [\#297156](#297156) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#297156 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hello I too am having customers say they are having this error. I thought it was them being silly however I can see from within Hikashop > Cart there are several carts for the same IP address over a very short period 2018-08-09 00:55 2018-08-09 01:34 2018-08-07 22:10 2018-08-07 22:24 What suggestions do you have, please? draganfly.co.uk Thanks Iain Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 2 months ago [\#297171](#297171) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#297171 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hello, I just tested it on your website and even after adding several products into my cart it still worked fine. Can you give us step by step instructions so that we can reproduce it on your website or on our end ? Thank you. Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 8 years 2 months ago [\#297263](#297263) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#297263 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hi Mohamed, I have been able to recreate it of sorts. If I let the system time out after I have logged in then it looks like I have lost my shopping cart. I see from another thread you can have a box say, After product added to cart however I can not find that in the back end as I would like to add "To save you basket please log in" or something similar. Cheers Iain Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 8 years 2 months ago [\#297264](#297264) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shopping Cart emptying](/forum/4-how-to/31095-shopping-cart-emptying#297264 "Hello, I'm having issues with the shopping cart emptying upon registration as well as logging in. Also, people are telling me that they cant register and that the error messages say that the account is already in use but they have never registered before... Thanks for your help :)")* Hi, Well, it's normal that you loose your cart once the user session expires. However, if you were logged in, then your cart was saved and logging in again will give you back the cart. If you weren't, then the cart is lost for good. If you want to modify the add to cart notification box to include that "To save you basket please log in" message, you can use a translation override of the text already int he notification box: [ www.hikashop.com/download/languages.html#modify](https://www.hikashop.com/download/languages.html#modify) However, I would rather recommend to add that message to the cart module (supposing that you have it displayed) with an override of the file "cart" of the view "product". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMxMDk1LXNob3BwaW5nLWNhcnQtZW1wdHlpbmc/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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