[Skip to main content](#vessel-content) # Error while sending XML to UPS ## - **[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")** - [![lattitudes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4338-lattitudes "View lattitudes's Profile") Topic Author - [ Offline](/forum/user/4338-lattitudes) Less More - Posts: 13 - Thank you received: 0 - - 14 years 11 months ago [\#32408](#32408) by [lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile") *[Error while sending XML to UPS](/forum/4-how-to/32408-error-while-sending-xml-to-ups#32408 "Hello, I have searched the forum to see if anyone had gotten this code when adding the first item to the shopping cart. I saw some XML error codes but none matched this one, Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid No shipping method found I have manipulated my UPS Plugin, Product weight and volume. I have not a clue where the prob is so, any help would be truly appreciated. Thanks, Charles")* was created by *[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")* Hello, I have searched the forum to see if anyone had gotten this code when adding the first item to the shopping cart. I saw some XML error codes but none matched this one, Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid No shipping method found I have manipulated my UPS Plugin, Product weight and volume. I have not a clue where the prob is so, any help would be truly appreciated. Thanks, Charles Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMyNDA4LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 11 months ago [\#32427](#32427) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS](/forum/4-how-to/32408-error-while-sending-xml-to-ups#32427 "Hello, I have searched the forum to see if anyone had gotten this code when adding the first item to the shopping cart. I saw some XML error codes but none matched this one, Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid No shipping method found I have manipulated my UPS Plugin, Product weight and volume. I have not a clue where the prob is so, any help would be truly appreciated. Thanks, Charles")* Hi, Looking online for that error message, it seems to appear when you don't set the dimensions or the weight of your products. Please make sure that you fill that information in your products and try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMyNDA4LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")** - [![lattitudes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4338-lattitudes "View lattitudes's Profile") Topic Author - [ Offline](/forum/user/4338-lattitudes) Less More - Posts: 13 - Thank you received: 0 - - 14 years 11 months ago [\#32608](#32608) by [lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile") Replied by *[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")* on topic *[Re: Error while sending XML to UPS](/forum/4-how-to/32408-error-while-sending-xml-to-ups#32608 "Hello, I have searched the forum to see if anyone had gotten this code when adding the first item to the shopping cart. I saw some XML error codes but none matched this one, Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid No shipping method found I have manipulated my UPS Plugin, Product weight and volume. I have not a clue where the prob is so, any help would be truly appreciated. Thanks, Charles")* Nicholas, I seem to be having unusual problem with the check out process. The previous problem seems to be cleared up. My latest error state "The cart items combined volume is too big for all the possible shipping methods- Weight OR volume not found for the products in your cart" I have looked at how I entered the product and I seem to have complied with the proper setup for weight and volume. The shipping weight is 2 lbs and the dimensions are 6" x 6" x 6". I have the units set to lbs for the weight and in/ft for the dimensions. I have tried changing the package size to 1'x 1'x 1' but the problem remained. Any hints Charles Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMyNDA4LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")** - [![lattitudes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4338-lattitudes "View lattitudes's Profile") Topic Author - [ Offline](/forum/user/4338-lattitudes) Less More - Posts: 13 - Thank you received: 0 - - 14 years 11 months ago [\#32610](#32610) by [lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile") Replied by *[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")* on topic *[Re: Error while sending XML to UPS](/forum/4-how-to/32408-error-while-sending-xml-to-ups#32610 "Hello, I have searched the forum to see if anyone had gotten this code when adding the first item to the shopping cart. I saw some XML error codes but none matched this one, Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid No shipping method found I have manipulated my UPS Plugin, Product weight and volume. I have not a clue where the prob is so, any help would be truly appreciated. Thanks, Charles")* Nicholas, Before you go spinning your wheels too much the very first shipping error has just resurfaced "Error while sending XML to UPS". I am positive that it is my setup because depending on which product I select for cart I may get one or the other error message. I will review every one of the 1100 products and see what 'I did' or 'am doing' incorrectly Charles Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMyNDA4LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 11 months ago [\#32649](#32649) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS](/forum/4-how-to/32408-error-while-sending-xml-to-ups#32649 "Hello, I have searched the forum to see if anyone had gotten this code when adding the first item to the shopping cart. I saw some XML error codes but none matched this one, Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid No shipping method found I have manipulated my UPS Plugin, Product weight and volume. I have not a clue where the prob is so, any help would be truly appreciated. Thanks, Charles")* Also, you could try to download the 1.5.5 version from our website and install it over your current version as we fixed some problems with these errors messages "The cart items combined volume is too big for all the possible shipping methods- Weight OR volume not found for the products in your cart". For the error "Error while sending XML to UPS", it comes normally from the way you configured your products. 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