[Skip to main content](#vessel-content) # Error while sending XML to UPS. Error code: 10002. ## - **[motta55](/forum/user/5016-motta55 "View motta55's Profile")** - [![motta55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5016-motta55 "View motta55's Profile") Topic Author - [ Offline](/forum/user/5016-motta55) Less More - Posts: 8 - Thank you received: 0 - - 14 years 10 months ago [\#32539](#32539) by [motta55](/forum/user/5016-motta55 "View motta55's Profile") *[Error while sending XML to UPS. Error code: 10002.](/forum/4-how-to/32539-error-while-sending-xml-to-ups-error-code-10002#32539 "any way to fix this? All of the other posts on this do not work (i have my weights correct, i have group packages checked, i have a ups number, etc.). Very difficult to figure out and I am on about hour 15 now....")* was created by *[motta55](/forum/user/5016-motta55 "View motta55's Profile")* any way to fix this? All of the other posts on this do not work (i have my weights correct, i have group packages checked, i have a ups number, etc.). Very difficult to figure out and I am on about hour 15 now.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMyNTM5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTEwMDAyP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 10 months ago [\#32566](#32566) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 10002.](/forum/4-how-to/32539-error-while-sending-xml-to-ups-error-code-10002#32566 "any way to fix this? All of the other posts on this do not work (i have my weights correct, i have group packages checked, i have a ups number, etc.). Very difficult to figure out and I am on about hour 15 now....")* If you have that error it's that something is not correct with the way you configured the UPS plugin or your products (weight, dimensions missing). I can't say more than this without more information as the error message returned by UPS is too vague to really pin point the problem. Please give more information like screenshots of the UPS plugin configuration and your product and I might see something which is off. Otherwise, you can also ask UPS's support as that is a UPS setting error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzMyNTM5LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTEwMDAyP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.069 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)