[Skip to main content](#vessel-content) # fail to categorize a product ## - **[teddy](/forum/user/373-teddy "View teddy's Profile")** - [![teddy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/373-teddy "View teddy's Profile") Topic Author - [ Offline](/forum/user/373-teddy) Less More - Posts: 30 - Thank you received: 0 - - 15 years 10 months ago [\#3418](#3418) by [teddy](/forum/user/373-teddy "View teddy's Profile") *[fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3418 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* was created by *[teddy](/forum/user/373-teddy "View teddy's Profile")* i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/j8.gif #### *This attachment is hidden for guests. Please log in or register to see it.* - [ ![j8.gif](/forum/attachment/227) ](/forum/attachment/227 "j8.gif") [ ](/forum/attachment/227?download=1 "j8.gif") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 10 months ago [\#3420](#3420) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3420 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* This was a bug present in older version of HikaShop with Internet Explorer. If you update to the latest version, the problem should be fixed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[teddy](/forum/user/373-teddy "View teddy's Profile")** - [![teddy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/373-teddy "View teddy's Profile") Topic Author - [ Offline](/forum/user/373-teddy) Less More - Posts: 30 - Thank you received: 0 - - 15 years 10 months ago [\#3423](#3423) by [teddy](/forum/user/373-teddy "View teddy's Profile") Replied by *[teddy](/forum/user/373-teddy "View teddy's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3423 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* i update to ver 1.4.0, but same problem stil happen. i arrange my steps in pdf for your reverence.( these steps done in previous ver.) the fail message to be same. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 10 months ago [\#3425](#3425) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3425 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* Which browser are you using ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[teddy](/forum/user/373-teddy "View teddy's Profile")** - [![teddy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/373-teddy "View teddy's Profile") Topic Author - [ Offline](/forum/user/373-teddy) Less More - Posts: 30 - Thank you received: 0 - - 15 years 10 months ago [\#3451](#3451) by [teddy](/forum/user/373-teddy "View teddy's Profile") Replied by *[teddy](/forum/user/373-teddy "View teddy's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3451 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* On IE , XP can add product in category. On IE, vista business can not add product in catagory Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 10 months ago [\#3452](#3452) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3452 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* Which version of Internet explorer are you using ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[teddy](/forum/user/373-teddy "View teddy's Profile")** - [![teddy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/373-teddy "View teddy's Profile") Topic Author - [ Offline](/forum/user/373-teddy) Less More - Posts: 30 - Thank you received: 0 - - 15 years 10 months ago [\#3474](#3474) by [teddy](/forum/user/373-teddy "View teddy's Profile") Replied by *[teddy](/forum/user/373-teddy "View teddy's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3474 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* IE ,Win XP, ver 8.0.6001.18702 can add product in catagory IE, Win Vista business, ver 7.0.6000.16982 can not add product in catagory Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 10 months ago [\#3481](#3481) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3481 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* Hi, We tried to reproduce the problem on our end with IE7 on vista but couldn't see any problem. If you try on our demo website ( [ demo.hikashop.com/administrator](http://demo.hikashop.com/administrator) ) do you have the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[teddy](/forum/user/373-teddy "View teddy's Profile")** - [![teddy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/373-teddy "View teddy's Profile") Topic Author - [ Offline](/forum/user/373-teddy) Less More - Posts: 30 - Thank you received: 0 - - 15 years 10 months ago [\#3501](#3501) by [teddy](/forum/user/373-teddy "View teddy's Profile") Replied by *[teddy](/forum/user/373-teddy "View teddy's Profile")* on topic *[Re: fail to categorize a product](/forum/4-how-to/3418-fail-to-categorize-a-product#3501 "i able to add product in specific catagory in computer A but can not do that in computer B. in computer A, after i add a product, select a catagory and click OK, it always fail me . the box to add catagory is not totaly jump out.(refer pic 1) in computer B,after i add a product, select a catagory and click OK, the box will disappear. the product succesful put in the catagory. do you have any ideal why this happen ? i attached a pic about the fail infor.pic 2 [file]")* i update my IE to ver 8. so far, every thing is going well. i think the problem solve. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0MTgtZmFpbC10by1jYXRlZ29yaXplLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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