[Skip to main content](#vessel-content) # Cart resets when user logins ## - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3477](#3477) by [afonic](/forum/user/454-afonic "View afonic's Profile") *[Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3477 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* was created by *[afonic](/forum/user/454-afonic "View afonic's Profile")* Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 10 months ago [\#3487](#3487) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3487 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Hi, That should not happen. We specifically added code in the hikashop user plugin to avoid such issue. That could happen only if you use an old version of HikaShop or if you unpublished the hikashop user plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3502](#3502) by [afonic](/forum/user/454-afonic "View afonic's Profile") Replied by *[afonic](/forum/user/454-afonic "View afonic's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3502 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Hi, the plugin is published and I am using 1.4.0. Just to be clear, this only happens if the user logins using Joomla's login module not if he logins in the checkout page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 10 months ago [\#3505](#3505) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3505 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Maybe the problem is that the plugin file wasn't updated because of access rights issues when you did the update ? Could you post the file plugins/user/hikashop.php as a zip, so that we can see if you have the good version of that file ? Also, do you use the standard joomla login module ? Using other login modules could be a problem if they don't trigger the user plugins. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3508](#3508) by [afonic](/forum/user/454-afonic "View afonic's Profile") Replied by *[afonic](/forum/user/454-afonic "View afonic's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3508 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Hi, I didn't do an upgrade, it is a clean install. And yes I am using the default Joomla login module, the only difference that I can see is that it opens in a rokbox. You can check in my test site, I have emailed you the address in the other conversation we had. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 10 months ago [\#3511](#3511) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3511 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* I looked at the joomla login module and it's indeed the normal joomla module. The only remaining way to check on that problem will be to put traces in the plugin's code. Could you provide an FTP access to your website so that we can add traces to it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3513](#3513) by [afonic](/forum/user/454-afonic "View afonic's Profile") Replied by *[afonic](/forum/user/454-afonic "View afonic's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3513 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Sure, just give my a little time to ask for a login to setup. Would you like admin access in Joomla until then? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 10 months ago [\#3515](#3515) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3515 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Why not. I could check your php config and the plugins you have...It may give us some insight on the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3516](#3516) by [afonic](/forum/user/454-afonic "View afonic's Profile") Replied by *[afonic](/forum/user/454-afonic "View afonic's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3516 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Hi, you are now an admin, I will email you FTP details later. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 10 months ago [\#3558](#3558) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3558 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* I don't know what happened on your website but I'm not able to reproduce the problem anymore although I didn't change anything yet. Does it work on your end too now ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3580](#3580) by [afonic](/forum/user/454-afonic "View afonic's Profile") Replied by *[afonic](/forum/user/454-afonic "View afonic's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3580 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Hi, it is still happening when I test it. Cleared cookies and stuff. I select a few products as a guest and then after logging in the cart is empty. Maybe it is saved somewhere in the database as admin? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 10 months ago [\#3581](#3581) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3581 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* I tried on both IE, Firefox and chrome, without reseting the cookies, with the cookies reseted, etc. I cannot reproduce the problem anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[afonic](/forum/user/454-afonic "View afonic's Profile")** - [![afonic's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/454-afonic "View afonic's Profile") Topic Author - [ Offline](/forum/user/454-afonic) Less More - Posts: 45 - Thank you received: 0 - - 15 years 10 months ago [\#3584](#3584) by [afonic](/forum/user/454-afonic "View afonic's Profile") Replied by *[afonic](/forum/user/454-afonic "View afonic's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#3584 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* OK I guess the sessions are somehow broken with the 'admin' user, I will try with another user. Thanks for all your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[woes](/forum/user/1954-woes "View woes's Profile")** - [![woes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1954-woes "View woes's Profile") - [ Offline](/forum/user/1954-woes) Less More - Posts: 47 - Thank you received: 0 - - 15 years 6 months ago [\#15615](#15615) by [woes](/forum/user/1954-woes "View woes's Profile") Replied by *[woes](/forum/user/1954-woes "View woes's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15615 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Hi Nicolas, I am having the same issue here, at first i used a standard joomla login in a modal popup, because this didn't work i've now changed this to the standard joomla user login page without modal, but the cart also resets when using this. I hope it's easy to fix.. If you need me to provide FTP and/or admin access please let me know ![:)](/media/kunena/emoticons/3.png ":)") Thanks ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 6 months ago [\#15617](#15617) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15617 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Could you check that the user plugin of hikashop is published ? It keeps the cart in the session during the login procedure so if it's unpublished it won't keep the cart. If that's OK, you should try to switch your session handler in the configuration of joomla and try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[woes](/forum/user/1954-woes "View woes's Profile")** - [![woes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1954-woes "View woes's Profile") - [ Offline](/forum/user/1954-woes) Less More - Posts: 47 - Thank you received: 0 - - 15 years 6 months ago [\#15622](#15622) by [woes](/forum/user/1954-woes "View woes's Profile") Replied by *[woes](/forum/user/1954-woes "View woes's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15622 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Yes, i have checked that, also i've tried to change the session handler from database to APC, but if i do this i cannot login to the backend anymore (probably because APC is disabled on my server because it caused serious performance issues) I have re-enabled the login box on the login/registration page of hikashop, and here it does keep the cart, the problem occurs only with the joomla login. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 6 months ago [\#15624](#15624) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15624 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* You should try with the "none" session handler. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[woes](/forum/user/1954-woes "View woes's Profile")** - [![woes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1954-woes "View woes's Profile") - [ Offline](/forum/user/1954-woes) Less More - Posts: 47 - Thank you received: 0 - - 15 years 6 months ago [\#15630](#15630) by [woes](/forum/user/1954-woes "View woes's Profile") Replied by *[woes](/forum/user/1954-woes "View woes's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15630 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* I've tried that now, but unfortunately it still doesn't work, i've also tried it with a different user Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 6 months ago [\#15631](#15631) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15631 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Do you have the same problem on all the browsers ? Do you have other extensions user plugins published which could interfere with the process ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[woes](/forum/user/1954-woes "View woes's Profile")** - [![woes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1954-woes "View woes's Profile") - [ Offline](/forum/user/1954-woes) Less More - Posts: 47 - Thank you received: 0 - - 15 years 6 months ago [\#15636](#15636) by [woes](/forum/user/1954-woes "View woes's Profile") Replied by *[woes](/forum/user/1954-woes "View woes's Profile")* on topic *[Re: Cart resets when user logins](/forum/4-how-to/3477-cart-resets-when-user-logins#15636 "Hi there, I don't know if this behavior is intended or if something is wrong with my setup. If I browse the site as a guest and add let's say 8 items in my cart, if I then login, the cart is empty or returns to the last state I had as a logged in visitor. Is there a way to change this? It would be devastating for a user that searches for a great amount of time the right products and characteristics for him, adds them to the cart and then chooses to login and loose everything. Great product, great support, thanks in advance. Iosif")* Yes, i've tried with IE, FF and opera I have the following user plugins: AcyMailing Tag : Joomla User Information Enabled HikaShop joomla user account link plugin Enabled Hikashop AlphaUserPoints Plugin Disabled User - Joomla! Enabled HikaShop user synchronization plugin Enabled Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM0NzctY2FydC1yZXNldHMtd2hlbi11c2VyLWxvZ2lucz9zdGFydD0wJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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