[Skip to main content](#vessel-content) # "this msg may not have been sent by..." ## - **[fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile")** - [![fabio martinho's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4807-fabio-martinho "View fabio martinho's Profile") Topic Author - [ Offline](/forum/user/4807-fabio-martinho) Less More - Posts: 23 - Thank you received: 0 - - 14 years 9 months ago [\#35280](#35280) by [fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile") *["this msg may not have been sent by..."](/forum/4-how-to/35280-this-msg-may-not-have-been-sent-by#35280 "Hello, When a client pay a product and receive the confirmation mail, if he uses Gmail, they view this message: (This message may not have been sent by palavraverdade...) and I think this warning is very bad for my site... When I click in Saiba Mais (read more), I go to this page: support.google.com/mail/bin/answer.py?hl...swer=185812&ctx=mail There is a way to stop this message? thanks")* was created by *[fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile")* Hello, When a client pay a product and receive the confirmation mail, if he uses Gmail, they view this message: image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/Capturar-20120111.PNG (This message may not have been sent by palavraverdade...) and I think this warning is very bad for my site... When I click in Saiba Mais (read more), I go to this page: [ support.google.com/mail/bin/answer.py?hl...swer=185812&ctx=mail](https://support.google.com/mail/bin/answer.py?hl=en-US&answer=185812&ctx=mail) There is a way to stop this message? thanks - [ ![Capturar-20120111.PNG](/forum/attachment/2399) ](/forum/attachment/2399 "...r-20120111.PNG") [ ](/forum/attachment/2399?download=1 "...r-20120111.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MjgwLXRoaXMtbXNnLW1heS1ub3QtaGF2ZS1iZWVuLXNlbnQtYnk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 14 years 9 months ago [\#35301](#35301) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: "this msg may not have been sent by..."](/forum/4-how-to/35280-this-msg-may-not-have-been-sent-by#35301 "Hello, When a client pay a product and receive the confirmation mail, if he uses Gmail, they view this message: (This message may not have been sent by palavraverdade...) and I think this warning is very bad for my site... When I click in Saiba Mais (read more), I go to this page: support.google.com/mail/bin/answer.py?hl...swer=185812&ctx=mail There is a way to stop this message? thanks")* Hi, Yes. The problem is that in the Email tab of the configuration of HikaShop you have your gmail as as "from" email address. However, your website is not sending the emails via gmail servers. Thus, gmail considers that this email might be a fraud. You should not use a gmail email address there if you didn't configure joomla to send the emails via gmail's servers (you're probably using your hosting email server so you should put your hosting email address there). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MjgwLXRoaXMtbXNnLW1heS1ub3QtaGF2ZS1iZWVuLXNlbnQtYnk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile")** - [![fabio martinho's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4807-fabio-martinho "View fabio martinho's Profile") Topic Author - [ Offline](/forum/user/4807-fabio-martinho) Less More - Posts: 23 - Thank you received: 0 - - 14 years 9 months ago [\#35327](#35327) by [fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile") Replied by *[fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile")* on topic *[Re: "this msg may not have been sent by..."](/forum/4-how-to/35280-this-msg-may-not-have-been-sent-by#35327 "Hello, When a client pay a product and receive the confirmation mail, if he uses Gmail, they view this message: (This message may not have been sent by palavraverdade...) and I think this warning is very bad for my site... When I click in Saiba Mais (read more), I go to this page: support.google.com/mail/bin/answer.py?hl...swer=185812&ctx=mail There is a way to stop this message? thanks")* nicolas can you help me to configure joomla to send email via gmail servers?! thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MjgwLXRoaXMtbXNnLW1heS1ub3QtaGF2ZS1iZWVuLXNlbnQtYnk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 14 years 9 months ago [\#35356](#35356) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: "this msg may not have been sent by..."](/forum/4-how-to/35280-this-msg-may-not-have-been-sent-by#35356 "Hello, When a client pay a product and receive the confirmation mail, if he uses Gmail, they view this message: (This message may not have been sent by palavraverdade...) and I think this warning is very bad for my site... When I click in Saiba Mais (read more), I go to this page: support.google.com/mail/bin/answer.py?hl...swer=185812&ctx=mail There is a way to stop this message? thanks")* You you to configure it as seen in this image: [ www.acyba.com/media/doc/config\_mail\_smtp.png](http://www.acyba.com/media/doc/config_mail_smtp.png) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MjgwLXRoaXMtbXNnLW1heS1ub3QtaGF2ZS1iZWVuLXNlbnQtYnk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile")** - [![fabio martinho's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4807-fabio-martinho "View fabio martinho's Profile") Topic Author - [ Offline](/forum/user/4807-fabio-martinho) Less More - Posts: 23 - Thank you received: 0 - - 14 years 9 months ago [\#35373](#35373) by [fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile") Replied by *[fabio martinho](/forum/user/4807-fabio-martinho "View fabio martinho's Profile")* on topic *[Re: "this msg may not have been sent by..."](/forum/4-how-to/35280-this-msg-may-not-have-been-sent-by#35373 "Hello, When a client pay a product and receive the confirmation mail, if he uses Gmail, they view this message: (This message may not have been sent by palavraverdade...) and I think this warning is very bad for my site... When I click in Saiba Mais (read more), I go to this page: support.google.com/mail/bin/answer.py?hl...swer=185812&ctx=mail There is a way to stop this message? thanks")* thank you so much, nicolas. Problem solved! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MjgwLXRoaXMtbXNnLW1heS1ub3QtaGF2ZS1iZWVuLXNlbnQtYnk/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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