[Skip to main content](#vessel-content)

#   mail substantiation

##

- **[si70](/forum/user/5447-si70 "View si70's Profile")**
- [![si70's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5447-si70 "View si70's Profile") Topic Author
- [ Offline](/forum/user/5447-si70)

Less More

- Posts: 7
- Thank you received: 0
-
-

14 years 9 months ago [\#35307](#35307) by [si70](/forum/user/5447-si70 "View si70's Profile")  *[mail substantiation](/forum/4-how-to/35307-mail-substantiation#35307 "Hi there. So far I am loving this but could someone tell me, I am trying out the registration as part of the sales process and I have a warning message saying Could not instantiate mail function. Is...")* was created by *[si70](/forum/user/5447-si70 "View si70's Profile")*

Hi there. So far I am loving this but could someone tell me, I am trying out the registration as part of the sales process and I have a warning message saying Could not instantiate mail function. Is this because i haven't done something or is it because you have to upgrade for this functionality. Many thanks Si

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MzA3LW1haWwtc3Vic3RhbnRpYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation.

- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
- [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile")
- [ Offline](/forum/user/63-nicolas)

Less More

- Posts: 86322
- Thank you received: 14281
-
-

14 years 9 months ago [\#35345](#35345) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: mail substantiation](/forum/4-how-to/35307-mail-substantiation#35345 "Hi there. So far I am loving this but could someone tell me, I am trying out the registration as part of the sales process and I have a warning message saying Could not instantiate mail function. Is...")*

Hi,

That's because your email configuration is not correct, either in Joomla or in HikaShop's configuration page and because of that joomla is not able to send the user account information email.
You should configure that properly following your hosting company recommendations and it won't display that message anymore.
It's not related to the edition of HikaShop you're using.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM1MzA3LW1haWwtc3Vic3RhbnRpYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation.

Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to?

[](/forum/topics/feed/mode-topics?format=feed&type=rss)

Time to create page: 0.092 seconds

[Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)