[Skip to main content](#vessel-content) # Checkout Terms not confirmed - specify a step ## - **[mkasika](/forum/user/3820-mkasika "View mkasika's Profile")** - [![mkasika's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3820-mkasika "View mkasika's Profile") Topic Author - [ Offline](/forum/user/3820-mkasika) Less More - Posts: 33 - Thank you received: 0 - - 14 years 9 months ago [\#38021](#38021) by [mkasika](/forum/user/3820-mkasika "View mkasika's Profile") *[Checkout Terms not confirmed - specify a step](/forum/4-how-to/38021-checkout-terms-not-confirmed-specify-a-step#38021 "Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You")* was created by *[mkasika](/forum/user/3820-mkasika "View mkasika's Profile")* Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDIxLWNoZWNrb3V0LXRlcm1zLW5vdC1jb25maXJtZWQtc3BlY2lmeS1hLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 14 years 9 months ago [\#38110](#38110) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout Terms not confirmed - specify a step](/forum/4-how-to/38021-checkout-terms-not-confirmed-specify-a-step#38110 "Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You")* Hi, We don't have that problem on our end when setting it up like that. Are you using a recent version of HikaShop ? Could you give your precise checkout workflow ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDIxLWNoZWNrb3V0LXRlcm1zLW5vdC1jb25maXJtZWQtc3BlY2lmeS1hLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mkasika](/forum/user/3820-mkasika "View mkasika's Profile")** - [![mkasika's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3820-mkasika "View mkasika's Profile") Topic Author - [ Offline](/forum/user/3820-mkasika) Less More - Posts: 33 - Thank you received: 0 - - 14 years 9 months ago [\#38130](#38130) by [mkasika](/forum/user/3820-mkasika "View mkasika's Profile") Replied by *[mkasika](/forum/user/3820-mkasika "View mkasika's Profile")* on topic *[Re: Checkout Terms not confirmed - specify a step](/forum/4-how-to/38021-checkout-terms-not-confirmed-specify-a-step#38130 "Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You")* hi, I am using 1.5.6, upgraded yesterday from 1.5.4 cart_coupon,login,shipping_address,payment,confirm_cart_terms,end that is my checkout process... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDIxLWNoZWNrb3V0LXRlcm1zLW5vdC1jb25maXJtZWQtc3BlY2lmeS1hLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 14 years 9 months ago [\#38209](#38209) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout Terms not confirmed - specify a step](/forum/4-how-to/38021-checkout-terms-not-confirmed-specify-a-step#38209 "Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You")* Hi, I tried with the same workflow and it's working fine too. Could you do a screenshot of the checkout tab of your configuration so that we can see your other settings ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDIxLWNoZWNrb3V0LXRlcm1zLW5vdC1jb25maXJtZWQtc3BlY2lmeS1hLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mkasika](/forum/user/3820-mkasika "View mkasika's Profile")** - [![mkasika's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3820-mkasika "View mkasika's Profile") Topic Author - [ Offline](/forum/user/3820-mkasika) Less More - Posts: 33 - Thank you received: 0 - - 14 years 9 months ago [\#38676](#38676) by [mkasika](/forum/user/3820-mkasika "View mkasika's Profile") Replied by *[mkasika](/forum/user/3820-mkasika "View mkasika's Profile")* on topic *[Re: Checkout Terms not confirmed - specify a step](/forum/4-how-to/38021-checkout-terms-not-confirmed-specify-a-step#38676 "Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You")* Hi, sorry for the delay, here is the screenshot: [ ![checkout.PNG](/forum/attachment/2680) ](/forum/attachment/2680 "checkout.PNG") - [ ![checkout.PNG](/forum/attachment/2680) ](/forum/attachment/2680 "checkout.PNG") [ ](/forum/attachment/2680?download=1 "checkout.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDIxLWNoZWNrb3V0LXRlcm1zLW5vdC1jb25maXJtZWQtc3BlY2lmeS1hLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 14 years 9 months ago [\#38823](#38823) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout Terms not confirmed - specify a step](/forum/4-how-to/38021-checkout-terms-not-confirmed-specify-a-step#38823 "Hi, in the confirm step is also the checkbox for the terms. The confirm step in our case is step 5. If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again... Where can I tell Hikashop to stay in the same step? Thank You")* I checked again and it's working fine for us. Could you provide a link to your shop and a FTP access so that we can look at the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDIxLWNoZWNrb3V0LXRlcm1zLW5vdC1jb25maXJtZWQtc3BlY2lmeS1hLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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