[Skip to main content](#vessel-content) # Prevent payment if shipping address isn't provided ## - **[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")** - [![derekkoopowitz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Topic Author - [ Offline](/forum/user/5248-derekkoopowitz) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#38028](#38028) by [derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") *[Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38028 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* was created by *[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")* I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I click the "Next" button it will take me to Paypal and allow me to make payment. It should force me to enter a shipping address before continuing... [ ![2-2-20129-02-27AM.png](/forum/attachment/2610) ](/forum/attachment/2610 "...29-02-27AM.png") - [ ![2-2-20129-02-27AM.png](/forum/attachment/2610) ](/forum/attachment/2610 "...29-02-27AM.png") [ ](/forum/attachment/2610?download=1 "...29-02-27AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86360 - Thank you received: 14296 - - 14 years 9 months ago [\#38121](#38121) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38121 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* I can see that a shipping address has been entered for your user on your screenshot. It's just that no data was entered, but an address entry was created in the database. It must come from the modifications you made in the custom address fields via the menu Display->Custom fields. Could you do a screenshot of them so that we can see what you did ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")** - [![derekkoopowitz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Topic Author - [ Offline](/forum/user/5248-derekkoopowitz) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#38149](#38149) by [derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Replied by *[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38149 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* Attached is the screenshot of Display->Custom Fields [ ![2-3-20128-02-42AM.png](/forum/attachment/2616) ](/forum/attachment/2616 "...28-02-42AM.png") - [ ![2-3-20128-02-42AM.png](/forum/attachment/2616) ](/forum/attachment/2616 "...28-02-42AM.png") [ ](/forum/attachment/2616?download=1 "...28-02-42AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86360 - Thank you received: 14296 - - 14 years 9 months ago [\#38233](#38233) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38233 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* Your custom fields are fine. How did you enter your address ? If you use a new account on your checkout, do you have the problem ? Could you give a link to your checkout ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")** - [![derekkoopowitz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Topic Author - [ Offline](/forum/user/5248-derekkoopowitz) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#38263](#38263) by [derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Replied by *[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38263 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* Nicolas, I created a new account and there wasn't an issue - it prevented the user from continuing if a billing/shipping address wasn't specified. See the attached screenshots... [ ![Snap2012-02-04at12.05.48.png](/forum/attachment/2634) ](/forum/attachment/2634 "...at12.05.48.png") [ ![Snap2012-02-04at12.08.09.png](/forum/attachment/2635) ](/forum/attachment/2635 "...at12.08.09.png") [ ![Snap2012-02-04at12.08.56.png](/forum/attachment/2636) ](/forum/attachment/2636 "...at12.08.56.png") [ ![Snap2012-02-04at12.09.19.png](/forum/attachment/2637) ](/forum/attachment/2637 "...at12.09.19.png") So it seems that it is with existing accounts that are having this problem. I had created a test account a long time ago called JoeBlow... see the attached screenshots showing the address entered using Community Builder (we've used CB since the beginning) when displaying the user record. I've also captured the chopping cart showing the error. [ ![Snap2012-02-04at12.20.58.png](/forum/attachment/2638) ](/forum/attachment/2638 "...at12.20.58.png") [ ![Snap2012-02-04at12.21.26.png](/forum/attachment/2639) ](/forum/attachment/2639 "...at12.21.26.png") - [ ![Snap2012-02-04at12.05.48.png](/forum/attachment/2634) ](/forum/attachment/2634 "...at12.05.48.png") [ ](/forum/attachment/2634?download=1 "...at12.05.48.png") - [ ![Snap2012-02-04at12.08.09.png](/forum/attachment/2635) ](/forum/attachment/2635 "...at12.08.09.png") [ ](/forum/attachment/2635?download=1 "...at12.08.09.png") - [ ![Snap2012-02-04at12.08.56.png](/forum/attachment/2636) ](/forum/attachment/2636 "...at12.08.56.png") [ ](/forum/attachment/2636?download=1 "...at12.08.56.png") - [ ![Snap2012-02-04at12.09.19.png](/forum/attachment/2637) ](/forum/attachment/2637 "...at12.09.19.png") [ ](/forum/attachment/2637?download=1 "...at12.09.19.png") - [ ![Snap2012-02-04at12.20.58.png](/forum/attachment/2638) ](/forum/attachment/2638 "...at12.20.58.png") [ ](/forum/attachment/2638?download=1 "...at12.20.58.png") - [ ![Snap2012-02-04at12.21.26.png](/forum/attachment/2639) ](/forum/attachment/2639 "...at12.21.26.png") [ ](/forum/attachment/2639?download=1 "...at12.21.26.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86360 - Thank you received: 14296 - - 14 years 9 months ago - 14 years 9 months ago [\#38342](#38342) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38342 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* The simplest, since you don't have any customers yet is to just empty the table jos_hikashop_address via phpmyadmin. That will clear all the empty addresses in the database and you should not have the problem anymore with previously existing accounts. Last edit: 14 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")** - [![derekkoopowitz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Topic Author - [ Offline](/forum/user/5248-derekkoopowitz) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#38346](#38346) by [derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile") Replied by *[derekkoopowitz](/forum/user/5248-derekkoopowitz "View derekkoopowitz's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38346 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* That did the trick, Nicolas. I suspect it was a carry-over from when I converted over from VirtueMart... I probably should've started off from scratch instead of converting. Thanks! p.s. How do I mark this as solved? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86360 - Thank you received: 14296 - - 14 years 9 months ago [\#38347](#38347) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Prevent payment if shipping address isn't provided](/forum/4-how-to/38028-prevent-payment-if-shipping-address-isnt-provided#38347 "I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I...")* You don't need to ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzM4MDI4LXByZXZlbnQtcGF5bWVudC1pZi1zaGlwcGluZy1hZGRyZXNzLWlzbi10LXByb3ZpZGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.069 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)