[Skip to main content](#vessel-content) # Problem with Checkout process and custom fields ## - **[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")** - [![caguilar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6532-caguilar "View caguilar's Profile") Topic Author - [ Offline](/forum/user/6532-caguilar) Less More - Posts: 8 - Thank you received: 0 - - 14 years 7 months ago - 14 years 7 months ago [\#42611](#42611) by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") *[Problem with Checkout process and custom fields](/forum/4-how-to/42611-problem-with-checkout-process-and-custom-fields#42611 "Hi Nicolas, I already bought the business version, but I was wondering if you can help me with some doubts that I have. I've been testing the site and I have the following issue: 1. I put the first order without any kind of problem but if I want to do another checkout, the system gives an error. In the Admin panel I modified the proccess in this way: (I tried with or without these options and I got the same error) . No registration . No Login ============================== Checkout workflow: Cart (next) Login / Address (next) Fields* / Cart / Payment (next) ============================== *Fields: I added few new fields and one of them, is (date of event). So when I do the "second checkout" the system shows me an error page with this title I think this happen because the system keep active all the info into the forms (cookies or something like that). For that reason I need to do the logout and restart all the process. Is there any way to clear ALL data from the forms once I complete the order? Can I get a favor (of course if you have time).. could you check the site and do a checkout after you finish, please select another item and do again a checkout. Please! store.xpressjumpers.com/ > Thanks in advance,")* was created by *[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")* Hi Nicolas, I already bought the business version, but I was wondering if you can help me with some doubts that I have. I've been testing the site and I have the following issue: 1. I put the first order without any kind of problem but if I want to do another checkout, the system gives an error. In the Admin panel I modified the proccess in this way: (I tried with or without these options and I got the same error) . No registration . No Login ============================== Checkout workflow: Cart (next) Login / Address (next) Fields* / Cart / Payment (next) ============================== *Fields: I added few new fields and one of them, is (date of event). So when I do the "second checkout" the system shows me an error page with this title (500 - DateTime::\_\_construct() \[datetime.--construct\]: Failed to parse time string (03-30-2012) at position 0 (0): Unexpected character) I think this happen because the system keep active all the info into the forms (cookies or something like that). For that reason I need to do the logout and restart all the process. **Is there any way to clear ALL data from the forms once I complete the order?** Can I get a favor (of course if you have time).. could you check the site and do a checkout after you finish, please select another item and do again a checkout. Please! [ store.xpressjumpers.com/](http://store.xpressjumpers.com/) <<Will be better if you can check yourself because maybe with my English you can't understand me what I trying to explain>> Thanks in advance, Last edit: 14 years 7 months ago by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQyNjExLXByb2JsZW0td2l0aC1jaGVja291dC1wcm9jZXNzLWFuZC1jdXN0b20tZmllbGRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 7 months ago [\#42760](#42760) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with Checkout process and custom fields](/forum/4-how-to/42611-problem-with-checkout-process-and-custom-fields#42760 "Hi Nicolas, I already bought the business version, but I was wondering if you can help me with some doubts that I have. I've been testing the site and I have the following issue: 1. I put the first order without any kind of problem but if I want to do another checkout, the system gives an error. In the Admin panel I modified the proccess in this way: (I tried with or without these options and I got the same error) . No registration . No Login ============================== Checkout workflow: Cart (next) Login / Address (next) Fields* / Cart / Payment (next) ============================== *Fields: I added few new fields and one of them, is (date of event). So when I do the "second checkout" the system shows me an error page with this title I think this happen because the system keep active all the info into the forms (cookies or something like that). For that reason I need to do the logout and restart all the process. Is there any way to clear ALL data from the forms once I complete the order? Can I get a favor (of course if you have time).. could you check the site and do a checkout after you finish, please select another item and do again a checkout. Please! store.xpressjumpers.com/ > Thanks in advance,")* I don't know where that error comes from but cleaning the fields after the order is a good idea. That can be done quite easily by adding the code: Code: $app->setUserState( HIKASHOP_COMPONENT.'.checkout_fields_ok',0); $app->setUserState( HIKASHOP_COMPONENT.'.checkout_fields',null); after the code: Code: $app->setUserState( HIKASHOP_COMPONENT.'.coupon_code','' ); $app->setUserState( HIKASHOP_COMPONENT.'.cc_number',''); $app->setUserState( HIKASHOP_COMPONENT.'.cc_month',''); $app->setUserState( HIKASHOP_COMPONENT.'.cc_year',''); $app->setUserState( HIKASHOP_COMPONENT.'.cc_CCV',''); $app->setUserState( HIKASHOP_COMPONENT.'.cc_owner',''); $app->setUserState( HIKASHOP_COMPONENT.'.cc_valid',0); $app->setUserState( HIKASHOP_COMPONENT.'.checkout_terms', 0 ); in the file components/com_hikashop/controllers/checkout.php That should hopefully fix your problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQyNjExLXByb2JsZW0td2l0aC1jaGVja291dC1wcm9jZXNzLWFuZC1jdXN0b20tZmllbGRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")** - [![caguilar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6532-caguilar "View caguilar's Profile") Topic Author - [ Offline](/forum/user/6532-caguilar) Less More - Posts: 8 - Thank you received: 0 - - 14 years 7 months ago [\#42764](#42764) by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") Replied by *[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")* on topic *[Re: Problem with Checkout process and custom fields](/forum/4-how-to/42611-problem-with-checkout-process-and-custom-fields#42764 "Hi Nicolas, I already bought the business version, but I was wondering if you can help me with some doubts that I have. I've been testing the site and I have the following issue: 1. I put the first order without any kind of problem but if I want to do another checkout, the system gives an error. In the Admin panel I modified the proccess in this way: (I tried with or without these options and I got the same error) . No registration . No Login ============================== Checkout workflow: Cart (next) Login / Address (next) Fields* / Cart / Payment (next) ============================== *Fields: I added few new fields and one of them, is (date of event). So when I do the "second checkout" the system shows me an error page with this title I think this happen because the system keep active all the info into the forms (cookies or something like that). For that reason I need to do the logout and restart all the process. Is there any way to clear ALL data from the forms once I complete the order? Can I get a favor (of course if you have time).. could you check the site and do a checkout after you finish, please select another item and do again a checkout. Please! store.xpressjumpers.com/ > Thanks in advance,")* Awesome!!! :woohoo: I really appreciate it! That was the solution, now its working fine! both problems where solved (finish button and the cache) Thanks again, Nicolas! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQyNjExLXByb2JsZW0td2l0aC1jaGVja291dC1wcm9jZXNzLWFuZC1jdXN0b20tZmllbGRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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