[Skip to main content](#vessel-content) # Paypal- "Return to merchant" error ## - **[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")** - [![Exess1000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6485-exess1000 "View Exess1000's Profile") Topic Author - [ Offline](/forum/user/6485-exess1000) Less More - Posts: 7 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#42667](#42667) by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile") *[Paypal- "Return to merchant" error](/forum/4-how-to/42667-paypal-return-to-merchant-error#42667 "I don't understand why i'm getting this or what this means when i try to check out. I have a regular free paypal account that I've had for years. I simply added an email address to my paypal account that I want to use for my store and then entered it in the "email" field in the paypal setup options in Hikashop. Do I have to change my paypal account to something different? I looked under merchant services and saw "website payments standard", is this something I have to use? Another thing I noticed is that the page is displaying the email address instead of the website address. I have a logo loaded in joomla and entered that url into "paypal header url", but it's not displaying as you can see on the screen shot. Thanks")* was created by *[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")* I don't understand why i'm getting this or what this means when i try to check out. I have a regular free paypal account that I've had for years. I simply added an email address to my paypal account that I want to use for my store and then entered it in the "email" field in the paypal setup options in Hikashop. Do I have to change my paypal account to something different? I looked under merchant services and saw "website payments standard", is this something I have to use? Another thing I noticed is that the page is displaying the email address instead of the website address. I have a logo loaded in joomla and entered that url into "paypal header url", but it's not displaying as you can see on the screen shot. Thanks - [ ![paypalprob.jpg](/forum/attachment/3081) ](/forum/attachment/3081 "paypalprob.jpg") [ ](/forum/attachment/3081?download=1 "paypalprob.jpg") Last edit: 14 years 8 months ago by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQyNjY3LXBheXBhbC1yZXR1cm4tdG8tbWVyY2hhbnQtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 8 months ago [\#42671](#42671) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Paypal- "Return to merchant" error](/forum/4-how-to/42667-paypal-return-to-merchant-error#42671 "I don't understand why i'm getting this or what this means when i try to check out. I have a regular free paypal account that I've had for years. I simply added an email address to my paypal account that I want to use for my store and then entered it in the "email" field in the paypal setup options in Hikashop. Do I have to change my paypal account to something different? I looked under merchant services and saw "website payments standard", is this something I have to use? Another thing I noticed is that the page is displaying the email address instead of the website address. I have a logo loaded in joomla and entered that url into "paypal header url", but it's not displaying as you can see on the screen shot. Thanks")* Please follow the documentation here: [ www.hikashop.com/en/support/documentatio...l-error.html#address](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#address) For the email address being displayed, it's because your paypal account is not a business account. You need to upgrade your account to Business if you want to display your business name instead of the email address as per PayPal policies. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQyNjY3LXBheXBhbC1yZXR1cm4tdG8tbWVyY2hhbnQtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")** - [![Exess1000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6485-exess1000 "View Exess1000's Profile") Topic Author - [ Offline](/forum/user/6485-exess1000) Less More - Posts: 7 - Thank you received: 0 - - 14 years 8 months ago [\#42675](#42675) by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile") Replied by *[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")* on topic *[Re: Paypal- "Return to merchant" error](/forum/4-how-to/42667-paypal-return-to-merchant-error#42675 "I don't understand why i'm getting this or what this means when i try to check out. I have a regular free paypal account that I've had for years. I simply added an email address to my paypal account that I want to use for my store and then entered it in the "email" field in the paypal setup options in Hikashop. Do I have to change my paypal account to something different? I looked under merchant services and saw "website payments standard", is this something I have to use? Another thing I noticed is that the page is displaying the email address instead of the website address. I have a logo loaded in joomla and entered that url into "paypal header url", but it's not displaying as you can see on the screen shot. Thanks")* Nicolas, Thanks for that link. I changed Address override to "no" and it worked. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQyNjY3LXBheXBhbC1yZXR1cm4tdG8tbWVyY2hhbnQtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.045 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)