[Skip to main content](#vessel-content) # Contact Page ## - **[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")** - [![yyounan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7327-yyounan "View yyounan's Profile") Topic Author - [ Offline](/forum/user/7327-yyounan) Less More - Posts: 19 - Thank you received: 0 - - 14 years 5 months ago [\#49884](#49884) by [yyounan](/forum/user/7327-yyounan "View yyounan's Profile") *[Contact Page](/forum/4-how-to/49884-contact-page#49884 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* was created by *[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")* Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per the configuration settings for "Email"? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#49968](#49968) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#49968 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* That's indeed what it is. If you don't get the email, check your spam box. If you don't have it, check that you can send emails with Joomla (from the mass mail component for example). If you don't receive the emails, it's likely that the email configuration of the joomla configuration page is not correct. You should ask your hosting company about what you should put there. If you receive them, it's likely that the email configuration of the hikashop configuration page is not correct. You should ask your hosting company about what you should put there. Usually, it comes from either the charset encoding, or the "add names" option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")** - [![yyounan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7327-yyounan "View yyounan's Profile") Topic Author - [ Offline](/forum/user/7327-yyounan) Less More - Posts: 19 - Thank you received: 0 - - 14 years 5 months ago [\#49997](#49997) by [yyounan](/forum/user/7327-yyounan "View yyounan's Profile") Replied by *[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#49997 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* I checked and I receive all emails perfectly fine whether from Joomla registrations or orders made by hikashop or all other emails from other form components like RSForms Pro. That is why I could not understand why I was not receiving anything when I fill the contact page. Also, after I fill the form on the contact page and press the OK button, the screen re-loads again on the same form. Can it be redirected to the main store page? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#50058](#50058) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50058 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* If you want the contact form to redirect somewhere else, you will have to edit the file "contact" of the view "product" via the menu Display->Views and add a hidden input with the information: <input name="return_url" value="[ mywebsite.com/mypage.html"/](http://mywebsite.com/mypage.html%22/)> If you don't get a success message when sending the contact request, it means that there was a problem witht eh sending of the email. Did you try to send the email to the same address from where you're sending the emails ? That might not be allowed by your mail server. Try with another email address. Since you can receive the other HikaShop emails, I don't see why you wouldn't be able to receive that one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")** - [![yyounan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7327-yyounan "View yyounan's Profile") Topic Author - [ Offline](/forum/user/7327-yyounan) Less More - Posts: 19 - Thank you received: 0 - - 14 years 5 months ago [\#50097](#50097) by [yyounan](/forum/user/7327-yyounan "View yyounan's Profile") Replied by *[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50097 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* Thanks, I added the hidden input for returning to the main store page in the contact.php. However, still the contact page is not working. I receive ALL emails from Hikashop or other installed components on the website with no problems. I have the mail setting -> mailer under global confirmation set to "SendMail". I did notice that when I try to press "ok" from the contact page, it takes my url to mywebsite/contact-page/product although the contact page is mywebsite/contact-page. Also, adding the hidden input line does not make it return to the url I listed in the tag. So, it seems that the form is not submitted at all. Hope this helps you to guide me how to solve this issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#50156](#50156) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50156 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* Can you give a link to your contact page ? If you deactivate the SEF system of Joomla, does it change anything ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")** - [![yyounan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7327-yyounan "View yyounan's Profile") Topic Author - [ Offline](/forum/user/7327-yyounan) Less More - Posts: 19 - Thank you received: 0 - - 14 years 5 months ago - 14 years 5 months ago [\#50172](#50172) by [yyounan](/forum/user/7327-yyounan "View yyounan's Profile") Replied by *[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50172 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* I deactivated the SEF but no change. The link to the page is: [ www.khalaselnefoos.org/contact-page](https://www.khalaselnefoos.org/contact-page) and the main store page is [ www.khalaselnefoos.org/online-bookstore](https://www.khalaselnefoos.org/online-bookstore) Last edit: 14 years 5 months ago by [yyounan](/forum/user/7327-yyounan "View yyounan's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#50233](#50233) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50233 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* The SEF is still activated on your website. Did you turn it off in the configuration page of Joomla ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")** - [![yyounan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7327-yyounan "View yyounan's Profile") Topic Author - [ Offline](/forum/user/7327-yyounan) Less More - Posts: 19 - Thank you received: 0 - - 14 years 5 months ago [\#50237](#50237) by [yyounan](/forum/user/7327-yyounan "View yyounan's Profile") Replied by *[yyounan](/forum/user/7327-yyounan "View yyounan's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50237 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* After I finished testing, I turned it back on as when I keep it turned off, other parts (direct links) throughout the website stop working. But, to explain: When I turn it off, I access the page as this url: [ www.khalaselnefoos.org/index.php?option=...t=contact&Itemid=685](https://www.khalaselnefoos.org/index.php?option=com_hikashop&view=product&layout=contact&Itemid=685) After I fill the contact form and press Ok, this is the url that it takes me to: [ www.khalaselnefoos.org/index.php?option=...l=product&Itemid=685](https://www.khalaselnefoos.org/index.php?option=com_hikashop&ctrl=product&Itemid=685) and I stay on that same contact page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#50316](#50316) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Contact Page](/forum/4-how-to/49884-contact-page#50316 "Using Hikashop Business edition 1.5.7, I created a Contact Page menu item. When I fill in the contact form, nothing happens. Isn't this a contact page to send emails to the admin email address as per...")* The data sent by the form is correct. I don't see why it wouldn't work. One alternative would be to not use the HikaShop contact form page but instead use the Joomla contact page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzQ5ODg0LWNvbnRhY3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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