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#   Automatic Email when Order is Automatic Cancelled

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14 years 3 months ago [\#56495](#56495) by [hipodav](/forum/user/6429-hipodav "View hipodav's Profile")  *[Automatic Email when Order is Automatic Cancelled](/forum/4-how-to/56495-automatic-email-when-order-is-automatic-cancelled#56495 "Hai Nicolas, I have installed cron and automatic order cancellation plugin. It has successfully running. The question, is there any simple way to send automatic email to customer when the order is automatic cancelled?  Thanks much Nicolas,  Regards Dav")* was created by *[hipodav](/forum/user/6429-hipodav "View hipodav's Profile")*

Hai Nicolas,
I have installed cron and automatic order cancellation plugin. It has successfully running.
The question, is there any simple way to send automatic email to customer when the order is automatic cancelled?

Thanks much Nicolas,

Regards
Dav

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14 years 3 months ago [\#56532](#56532) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Automatic Email when Order is Automatic Cancelled](/forum/4-how-to/56495-automatic-email-when-order-is-automatic-cancelled#56532 "Hai Nicolas, I have installed cron and automatic order cancellation plugin. It has successfully running. The question, is there any simple way to send automatic email to customer when the order is automatic cancelled?  Thanks much Nicolas,  Regards Dav")*

Hi,

There is a way but it's not simple.
You need to use AcyMailing enterprise and configure a auto filter so that it triggers when orders are cancelled and send an email.
More information on filters and auto filters here:
[ www.acyba.com/en/support/documentation/1...ymailing-filter.html](http://www.acyba.com/en/support/documentation/148-acymailing-filter.html)
(you can look at the virtuemart plugin documentation, it's the same as the one for HikaShop plugin)

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