[Skip to main content](#vessel-content) # Business ver: Contact seller instead of add cart. ## - **[krisatws](/forum/user/3729-krisatws "View krisatws's Profile")** - [![krisatws's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3729-krisatws "View krisatws's Profile") Topic Author - [ Offline](/forum/user/3729-krisatws) Less More - Posts: 2 - Thank you received: 0 - - 14 years 3 months ago [\#57876](#57876) by [krisatws](/forum/user/3729-krisatws "View krisatws's Profile") *[Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#57876 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* was created by *[krisatws](/forum/user/3729-krisatws "View krisatws's Profile")* Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 3 months ago [\#57934](#57934) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#57934 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* Hi, Yes, you can do that by changing the option "Display a contact button on the product page" of the Display tab of the configuration to "On a per product basis" and then turning on the corresponding option for each one of the products of that category when editing them. That will display a "contact us for more information" button on the product page leading to a small contact form for the product. The following user(s) said Thank You: [krisatws](/forum/user/3729-krisatws "View krisatws's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[krisatws](/forum/user/3729-krisatws "View krisatws's Profile")** - [![krisatws's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3729-krisatws "View krisatws's Profile") Topic Author - [ Offline](/forum/user/3729-krisatws) Less More - Posts: 2 - Thank you received: 0 - - 14 years 3 months ago [\#57997](#57997) by [krisatws](/forum/user/3729-krisatws "View krisatws's Profile") Replied by *[krisatws](/forum/user/3729-krisatws "View krisatws's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#57997 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* Is there a way though to set the email address per item? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 3 months ago [\#58072](#58072) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#58072 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* There is no option for that. It would be possible with a custom field of the table "product" (in order to enter the email for each product) and the development of a hikashop plugin which would implement the onBeforeMailSend event in order to dynamically change the receiver of the contact email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")** - [![SilverD442's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8224-silverd442 "View SilverD442's Profile") - [ Offline](/forum/user/8224-silverd442) Less More - Posts: 10 - Thank you received: 0 - - 14 years 1 month ago [\#62451](#62451) by [SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile") Replied by *[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#62451 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* Hi, I have added a "contact us for more information" button for every product, however when I test the form in the front end it does not send the email. It appears to do nothing, is there a setting i am missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 1 month ago [\#62615](#62615) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#62615 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* Hi, Are you receiving other emails from your website ? If Joomla cannot send emails, then HikaShop won't be able either. The email options of Joomla are located in the global configuration page of Joomla. Make sure that they match your hosting company recommendations. Also, please check your spam box. The email where the contact requests are sent is the from email of the Email tab of the HikaShop configuration, so you should check that too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")** - [![SilverD442's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8224-silverd442 "View SilverD442's Profile") - [ Offline](/forum/user/8224-silverd442) Less More - Posts: 10 - Thank you received: 0 - - 14 years 1 month ago [\#63002](#63002) by [SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile") Replied by *[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#63002 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* Yes sending an email through the "Contacts" form works. As far as i can see i have everything configured. When you click on the "ask a question" button it doesn't even attempt to do anything. [ spsystems.ca/hicka/](http://spsystems.ca/hicka/) I am using the business edition, it says it is the latest version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 1 month ago [\#63129](#63129) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#63129 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* On your website, the media/com_hikashop/js/hikashop.js file is not included. That's a file absolutely necessary for HikaShop to work properly. Since that file is missing, The contact form buttons are not working. Do you have some cache on your website or a plugin which would remove the hikashop.js file from your pages ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")** - [![SilverD442's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8224-silverd442 "View SilverD442's Profile") - [ Offline](/forum/user/8224-silverd442) Less More - Posts: 10 - Thank you received: 0 - - 14 years 1 month ago [\#63132](#63132) by [SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile") Replied by *[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#63132 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* i checked via ftp, and that file is there (4kb) How do i check if there is some cache on the website? or if there is a plugin that would remove that file from the pages? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 1 month ago [\#63369](#63369) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#63369 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* Cache can be disabled like that: Disable the cache in Joomla configuration. Site -> global configuration -> system -> "Cache settings". Disable, if it's enabled, the joomla cache plugin. Check your template' options for a potential cache option and deactivate it. I've already seen such system plugin removing javascript files from the frontend. I would recommend that you try to disable the system plugins on your website one by one to see and see if you have the hikashop javascript file in the source of your hikashop pages each time. It could potentially also come from the template, so you could temporarily switch to another template and see if that solves the problem. The following user(s) said Thank You: [SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")** - [![SilverD442's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8224-silverd442 "View SilverD442's Profile") - [ Offline](/forum/user/8224-silverd442) Less More - Posts: 10 - Thank you received: 0 - - 14 years 1 month ago [\#63689](#63689) by [SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile") Replied by *[SilverD442](/forum/user/8224-silverd442 "View SilverD442's Profile")* on topic *[Re: Business ver: Contact seller instead of add cart.](/forum/4-how-to/57876-business-ver-contact-seller-instead-of-add-cart#63689 "Hi. We are on Hikashop Business and for a specific category (let's call it Used) we want to have an email contact form that allows a user to send an email to an email address that will be set on per item basis. Is this possible? If so how? If not, how could we go about doing this a different way? Thank you.")* It is the template..... Thanks for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU3ODc2LWJ1c2luZXNzLXZlci1jb250YWN0LXNlbGxlci1pbnN0ZWFkLW9mLWFkZC1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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