[Skip to main content](#vessel-content) # Credit Card payment plugin not working ## - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#5901](#5901) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") *[Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#5901 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* was created by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the page. I don't get and email and nothing shows up in my orders section. Can you help me out with this? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#5903](#5903) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#5903 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* This is a known issue in the current release of HikaShop which will be fixed with next release this week. In the mean time, you can look at that thread for the fix: [ www.hikashop.com/en/support/forum/4-how-...s-manually.html#5172](http://www.hikashop.com/en/support/forum/4-how-to/2557-process-credit-cards-manually.html#5172) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#5994](#5994) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Replied by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#5994 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* Which part on the forum should I implement? I tried replacing the line of php code for cc owner but it didn't work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#5995](#5995) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#5995 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* Could you download the latest version from this website and update ? If it still doesn't work, could you give a screenshot of the configuration of your credit card plugin and checkout page where it doesn't work ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#5996](#5996) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Replied by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#5996 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* Can I update with out having to reinstall the whole component? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#5997](#5997) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#5997 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* Yes. You can just install over the previous version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#6058](#6058) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Replied by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6058 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* I reinstalled and it worked. I also upgraded to essential but it still requires user registration. How do disable this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#6060](#6060) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6060 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* You can go in the config under the tab display to turn off the "regsitration" option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#6061](#6061) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Replied by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6061 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* I found how to disable registration in the configuration tab but it's still showing up on the checkout page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#6062](#6062) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6062 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* That should remove the username/password fields from the checkout registration page. The remaining fields are the email address ( to send the notifications ) and the address fields which can be customized via the menu Display->Custom fields. If you really don't want the login/address screens, you can remove the login_address_ views from the checkout workflow option of the configuration. The drawback will be that you won't have any billing address nor email notifications sent to the users. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#6063](#6063) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Replied by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6063 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* The username password fields are still there on the left and new registration on the right. Even after cleaning cache. I went to configuration, display, and changed option to no registration. Anything else I can do to get this of. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#6065](#6065) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6065 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* You're talking about the login part on the left right ? That part can be hidden by adding the CSS below in the config under the tab display in the CSS zone: .hikashop_checkout_login_left_part{ display:none;} Some users want to deactivate the registration of users during the checkout but still want existing registered users to be able to login which is why the left part isn't removed when you turn off registration. I was talking about the right part of the screen: there, the username and password fields should be removed so that users won't be registered. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")** - [![rclayton1027's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Topic Author - [ Offline](/forum/user/643-rclayton1027) Less More - Posts: 9 - Thank you received: 0 - - 15 years 9 months ago [\#6076](#6076) by [rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile") Replied by *[rclayton1027](/forum/user/643-rclayton1027 "View rclayton1027's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6076 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* I found the login left code in the css but what should I add to remove it. When I put comment code around the css it causes the login to appear above the other registration info but I want it to disappear. Also the orders are submitting but I have to click the next button twice. Is there anyway that I can only click the next button once for a order to be submitted? I customer might think their order has been submitted when the page is refreshed but yet they have to click the next button again for it to go through. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 15 years 9 months ago [\#6077](#6077) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Credit Card payment plugin not working](/forum/4-how-to/5901-credit-card-payment-plugin-not-working#6077 "I set up the credit card payment plugin because I want to be able to process credit cards manually. When I enter in the credit card information and hit next on the checkout page it only refreshes the...")* The CSS code I gave you above is not in the default CSS of HikaShop. Otherwise, you wouldn't see the login part by default. You need to ADD it in that file. We don't know of such problem where the user needs to click twice on the next button. Normally, when the user clicks on next it goes to the next step. It only stays on the current step if he made a modification and that this modification needs to be displayed (payment method change, shipping method change). Could you give the URL of your website so that we can see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzU5MDEtY3JlZGl0LWNhcmQtcGF5bWVudC1wbHVnaW4tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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