[Skip to main content](#vessel-content) # Custom fields not showing on email confirmation ## - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 1 month ago [\#66838](#66838) by [dankron](/forum/user/7331-dankron "View dankron's Profile") *[Custom fields not showing on email confirmation](/forum/4-how-to/66838-custom-fields-not-showing-on-email-confirmation#66838 "hey nicolas, i have some custom fileds added to my items on hikashop, however for some reason they don't show up on the email, but funny enough other fields that are attached to a different category do. have a look at the screenshots... the top 2 items work the way they should the rest of them don't, you will see the items have exact the same settings. they also show up on the mini cart when you select a product, and all the way to payment page they all show up... but on the confirmation email that is sent to the customer only the products that are using the top 2 custom fields on the list that are correct all other products show the confirmation email like the last screnshot... without the custom fields. any ideas?")* was created by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* hey nicolas, i have some custom fileds added to my items on hikashop, however for some reason they don't show up on the email, but funny enough other fields that are attached to a different category do. have a look at the screenshots... the top 2 items work the way they should the rest of them don't, you will see the items have exact the same settings. [ ![Screen_Shot_2012-09-24_at_2_39_54_PM.png](/forum/attachment/5911) ](/forum/attachment/5911 "...2_39_54_PM.png") [ ![Screen_Shot_2012-09-24_at_2_40_17_PM.png](/forum/attachment/5912) ](/forum/attachment/5912 "...2_40_17_PM.png") [ ![Screen_Shot_2012-09-24_at_2_40_42_PM.png](/forum/attachment/5913) ](/forum/attachment/5913 "...2_40_42_PM.png") they also show up on the mini cart when you select a product, and all the way to payment page they all show up... [ ![Screen_Shot_2012-09-24_at_2_41_40_PM.png](/forum/attachment/5914) ](/forum/attachment/5914 "...2_41_40_PM.png") [ ![Screen_Shot_2012-09-24_at_2_42_17_PM.png](/forum/attachment/5915) ](/forum/attachment/5915 "...2_42_17_PM.png") but on the confirmation email that is sent to the customer only the products that are using the top 2 custom fields on the list that are correct all other products show the confirmation email like the last screnshot... without the custom fields. [ ![Screen_Shot_2012-09-24_at_2_45_08_PM.png](/forum/attachment/5916) ](/forum/attachment/5916 "...2_45_08_PM.png") any ideas? - [ ![Screen_Shot_2012-09-24_at_2_39_54_PM.png](/forum/attachment/5911) ](/forum/attachment/5911 "...2_39_54_PM.png") [ ](/forum/attachment/5911?download=1 "...2_39_54_PM.png") - [ ![Screen_Shot_2012-09-24_at_2_40_17_PM.png](/forum/attachment/5912) ](/forum/attachment/5912 "...2_40_17_PM.png") [ ](/forum/attachment/5912?download=1 "...2_40_17_PM.png") - [ ![Screen_Shot_2012-09-24_at_2_40_42_PM.png](/forum/attachment/5913) ](/forum/attachment/5913 "...2_40_42_PM.png") [ ](/forum/attachment/5913?download=1 "...2_40_42_PM.png") - [ ![Screen_Shot_2012-09-24_at_2_41_40_PM.png](/forum/attachment/5914) ](/forum/attachment/5914 "...2_41_40_PM.png") [ ](/forum/attachment/5914?download=1 "...2_41_40_PM.png") - [ ![Screen_Shot_2012-09-24_at_2_42_17_PM.png](/forum/attachment/5915) ](/forum/attachment/5915 "...2_42_17_PM.png") [ ](/forum/attachment/5915?download=1 "...2_42_17_PM.png") - [ ![Screen_Shot_2012-09-24_at_2_45_08_PM.png](/forum/attachment/5916) ](/forum/attachment/5916 "...2_45_08_PM.png") [ ](/forum/attachment/5916?download=1 "...2_45_08_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY2ODM4LWN1c3RvbS1maWVsZHMtbm90LXNob3dpbmctb24tZW1haWwtY29uZmlybWF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 1 month ago [\#67014](#67014) by [dankron](/forum/user/7331-dankron "View dankron's Profile") Replied by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* on topic *[Re: Custom fields not showing on email confirmation](/forum/4-how-to/66838-custom-fields-not-showing-on-email-confirmation#67014 "hey nicolas, i have some custom fileds added to my items on hikashop, however for some reason they don't show up on the email, but funny enough other fields that are attached to a different category do. have a look at the screenshots... the top 2 items work the way they should the rest of them don't, you will see the items have exact the same settings. they also show up on the mini cart when you select a product, and all the way to payment page they all show up... but on the confirmation email that is sent to the customer only the products that are using the top 2 custom fields on the list that are correct all other products show the confirmation email like the last screnshot... without the custom fields. any ideas?")* i just noticed that non of the custom fields are showing on the email now... including the ones i believed it was working... any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY2ODM4LWN1c3RvbS1maWVsZHMtbm90LXNob3dpbmctb24tZW1haWwtY29uZmlybWF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#67092](#67092) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Custom fields not showing on email confirmation](/forum/4-how-to/66838-custom-fields-not-showing-on-email-confirmation#67092 "hey nicolas, i have some custom fileds added to my items on hikashop, however for some reason they don't show up on the email, but funny enough other fields that are attached to a different category do. have a look at the screenshots... the top 2 items work the way they should the rest of them don't, you will see the items have exact the same settings. they also show up on the mini cart when you select a product, and all the way to payment page they all show up... but on the confirmation email that is sent to the customer only the products that are using the top 2 custom fields on the list that are correct all other products show the confirmation email like the last screnshot... without the custom fields. any ideas?")* I see three possibilities: -One is that you use an old version of HikaShop. In that case, you should update. -Another is that you have edited the confirmation email and either you removed the code handling that, or you had edited the email before an update and thus didn't get the code handling the display of custom fields values. In that case, I would recommend to try to use temporarily the default confirmation email code by deleting the customization of the email via the menu System->Emails. -The third possibility could be that the values are not saved in the database because of a query error. If you turn on the debug mode of the joomla configuration and do an order, you would get a big 500 error in that case telling you what's wrong in the database. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY2ODM4LWN1c3RvbS1maWVsZHMtbm90LXNob3dpbmctb24tZW1haWwtY29uZmlybWF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 1 month ago [\#67093](#67093) by [dankron](/forum/user/7331-dankron "View dankron's Profile") Replied by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* on topic *[Re: Custom fields not showing on email confirmation](/forum/4-how-to/66838-custom-fields-not-showing-on-email-confirmation#67093 "hey nicolas, i have some custom fileds added to my items on hikashop, however for some reason they don't show up on the email, but funny enough other fields that are attached to a different category do. have a look at the screenshots... the top 2 items work the way they should the rest of them don't, you will see the items have exact the same settings. they also show up on the mini cart when you select a product, and all the way to payment page they all show up... but on the confirmation email that is sent to the customer only the products that are using the top 2 custom fields on the list that are correct all other products show the confirmation email like the last screnshot... without the custom fields. any ideas?")* unfortunately i can't update hikashop since i've customised a lot of code inside to be able to accommodate recurring payments on eway so i'm going to be stuck to the current version for a while, unless i want to change all the code again... on the other hand i've managed to find the problem it was something to do with my custom email, after rolling back to original version i managed to find out the difference in the code. The following user(s) said Thank You: [TheRealMaN\_](/forum/user/34055-therealman "View TheRealMaN_'s Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY2ODM4LWN1c3RvbS1maWVsZHMtbm90LXNob3dpbmctb24tZW1haWwtY29uZmlybWF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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