[Skip to main content](#vessel-content) # Images not uploading ## - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago - 16 years 2 weeks ago [\#89](#89) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#89 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Could you try to change some code ? in the file administrator/components/com_hikashop/helpers/helper.php few lines before the end there is this code: Code: $lang =& JFactory::getLanguage(); $lang->load(HIKASHOP_COMPONENT,JPATH_SITE); if you replace it by : Code: static $lang_loaded = false; if(! $lang_loaded){ $lang_loaded=true; $lang =& JFactory::getLanguage(); $lang->load(HIKASHOP_COMPONENT,JPATH_SITE); } and try to refresh the page , does that fix the problem ? Last edit: 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#90](#90) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#90 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Maybe i might not have something set correctly in configuration? Is it possible you could take a look? I have an administrator account setup i could send in PM Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago - 16 years 2 weeks ago [\#91](#91) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#91 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* We do not offer a checkout without registration. The problem with that is that your users can't access their order once finished, they can't receive the notification emails, you can't contact them, etc. Last edit: 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago [\#92](#92) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#92 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* I would need access to the FTP as well so that I can fix the problem if it's a bug. you can send the information to nicolas@hikashop.com Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#93](#93) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#93 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* **nicolas wrote:** > Could you try to change some code ? > in the file administrator/components/com\_hikashop/helpers/helper.php few lines before the end there is this code: > > Code: > > $lang =& JFactory::getLanguage(); $lang->load(HIKASHOP_COMPONENT,JPATH_SITE); > > > > if you replace it by : Code: > > static $lang_loaded = false; if(! $lang_loaded){ $lang_loaded=true; $lang =& JFactory::getLanguage(); $lang->load(HIKASHOP_COMPONENT,JPATH_SITE); } > > > > and try to refresh the page , does that fix the problem ? Is this for the misplaced fonts?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago [\#94](#94) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#94 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* For the translation strings not converted properly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#95](#95) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#95 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Cannot find in helper.php: $lang =& JFactory::getLanguage();$lang->load(HIKASHOP_COMPONENT,JPATH_SITE); I have attached the file Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#96](#96) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#96 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Sorry, had to zip the file because .php files are not allowed for upload #### *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago - 16 years 2 weeks ago [\#97](#97) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#97 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* It's on line 1320 Last edit: 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#98](#98) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#98 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* OK, i have replaced the code as per your instruction and still the same on the checkout page: [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/screen.jpg) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/screen.jpg "[img") - [ ![screen.jpg](/forum/attachment/9) ](/forum/attachment/9 "screen.jpg") [ ](/forum/attachment/9?download=1 "screen.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago [\#99](#99) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#99 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* I will need an FTP access to your website and the URL of your website in order to find the problem and fix it. You can send send me your details at nicolas@hikashop.com Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#100](#100) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#100 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Thanks for your help in this, i have emailed ftp details. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#101](#101) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#101 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* I wont do any more configuring whilst you are looking, just in case anything clashes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago [\#102](#102) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#102 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* I tried to put some traces in our cart module files. However, I don't see the traces on your website pages. Are you using some kind of caching system ? Would it be possible to deactivate it for our modules ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#103](#103) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#103 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* The cache is turned off in Joomla Global Config. Not sure about anything more than that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#104](#104) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#104 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* I have emailed you a Joomla login if you would like to have a look to see if i have setup the cart properly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#105](#105) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#105 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Just to give you a brief idea about my clients business. They are a very small shop dealing in second hand retro furniture and really only deliver locally, so they probably wont be using the postage / shipping part of the cart. The use of the cart is really only to provide their customers to be able to browse their products and pay by using paypal. So they probably wont use the full potential of the cart software, at least until they might expand their business. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago [\#106](#106) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#106 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* Ah, I understand why even if I try to put an exit in the module it didn't change anything aven though the cache is turned off. The FTP access you gave me doesn't allow me to edit the files. Could you allow write access to this account ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manamaga](/forum/user/100-manamaga "View manamaga's Profile")** - [![manamaga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/100-manamaga "View manamaga's Profile") Topic Author - [ Offline](/forum/user/100-manamaga) Less More - Posts: 96 - Thank you received: 0 - - 16 years 2 weeks ago [\#107](#107) by [manamaga](/forum/user/100-manamaga "View manamaga's Profile") Replied by *[manamaga](/forum/user/100-manamaga "View manamaga's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#107 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* You should be able to edit, i have emailed you again just to confirm the details. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 16 years 2 weeks ago [\#108](#108) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Images not uploading](/forum/4-how-to/69-images-not-uploading?start=20#108 "I have tried to add an image to my product but it wont upload after clicking OK, the lightbox goes white:")* So, I was not able to edit the hikashop files. That's because you didn't configure your FTP details in the joomla configuration. So when you install a component, all its files get the access rights of the web server and not the FTP server. Then, you won't be able to change those files via FTP because the owner of the files is the web server not the ftp server. I had to go around that by uploading a php file which I then run on my browser to change the rights of the hikashop files. Then, I was able to edit them via FTP. I highly recommend you to setup your FTP details on joomla as you will have the same problem with all the things you add to your joomla. I was all to put traces and I believe I've fixed the problem. That fix will go in the next release of HikaShop as other users might have the same problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzY5LWltYWdlcy1ub3QtdXBsb2FkaW5nP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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