[Skip to main content](#vessel-content) # No Payment Methods Found ## - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 14 years 2 weeks ago [\#70247](#70247) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#70247 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* was created by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below. [ ![Screen_shot_2012-10-16_at_8_29_29_PM.png](/forum/attachment/6302) ](/forum/attachment/6302 "...8_29_29_PM.png") - [ ![Screen_shot_2012-10-16_at_8_29_29_PM.png](/forum/attachment/6302) ](/forum/attachment/6302 "...8_29_29_PM.png") [ ](/forum/attachment/6302?download=1 "...8_29_29_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 weeks ago [\#70249](#70249) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#70249 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* It means that you didn't configure the PayPal plugin properly. Please check each point of the FAQ: [ www.hikashop.com/en/support/documentatio...ins-listing.html#faq](http://www.hikashop.com/en/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 14 years 2 weeks ago [\#70260](#70260) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#70260 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* I've gone through all those steps and not having any luck. Main currency is Australian with no change to layout, plugin is enabled, workflow checkout "login_address_shipping_payment_confirm_cart_status_fields,end" I have turned on the debug mode but I can't figure out what the problem is. Can you take a quick look [ www.togetherwecook.com.au](http://www.togetherwecook.com.au)? If you order the product from cake kits section you should see the same problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 weeks ago [\#70264](#70264) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#70264 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* please post a screenshot of the options of your payment plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 14 years 2 weeks ago [\#70277](#70277) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#70277 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Screenshot attached [ ![Screen_shot_2012-10-16_at_10_29_47_PM.png](/forum/attachment/6305) ](/forum/attachment/6305 "...0_29_47_PM.png") - [ ![Screen_shot_2012-10-16_at_10_29_47_PM.png](/forum/attachment/6305) ](/forum/attachment/6305 "...0_29_47_PM.png") [ ](/forum/attachment/6305?download=1 "...0_29_47_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 weeks ago [\#70382](#70382) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#70382 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Hi, You have restricted your payment method to only display when the address of the user is in australia, and that the shipping method selected by the user is "standard postage". I suppose that it's not what you want. Please remove the zone restriction and the shipping method restriction that you set. These two points are clearly mentioned in the FAQ: > 5/ If you restricted your payment methods to zones, check that the address you're using is inside those zones ! Otherwise the payment methods will be filtered out. > 8/ When you select a currency or a shipping method in the options of the payment method, the payment method won't display unless that currency or shipping method is selected during the checkout. In most cases, these parameters shouldn't be selected so make sure they are unselected. To unselect them, you need to press the ctrl key and click on the selected currencies or shipping methods. The following user(s) said Thank You: [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")** - [![lancernz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13316-lancernz "View lancernz's Profile") - [ Offline](/forum/user/13316-lancernz) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#101082](#101082) by [lancernz](/forum/user/13316-lancernz "View lancernz's Profile") Replied by *[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101082 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Hi, While I'm having a nightmare time with the cart and address facility - can you explain how I remove 'restrictions' from the Paypal Pro payment option. If I untick the option then save the tick bounces straight back in and acts like nothing happened. It may be that if I could get past this the rest will fall in to place? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 6 months ago - 13 years 6 months ago [\#101105](#101105) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101105 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Hi, Regarding the zone restriction, you'll juste have to use the "trash icon" in front of your option, and for your shipping method option you can press "ctrl" on your keyboard and then click on the shipping method ![:)](/media/kunena/emoticons/3.png ":)"). Hope this will help you a little. Last edit: 13 years 6 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")** - [![lancernz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13316-lancernz "View lancernz's Profile") - [ Offline](/forum/user/13316-lancernz) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#101116](#101116) by [lancernz](/forum/user/13316-lancernz "View lancernz's Profile") Replied by *[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101116 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Thank you - I got it to remove the tick in the restrictions. It's working, but I haven't been able to get the PayPal Pro version to work. Still, one is better than nothing! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 6 months ago [\#101133](#101133) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101133 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Ok, so can you show me how did you configured your paypal pro payment method through some screenshots ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")** - [![lancernz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13316-lancernz "View lancernz's Profile") - [ Offline](/forum/user/13316-lancernz) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#101235](#101235) by [lancernz](/forum/user/13316-lancernz "View lancernz's Profile") Replied by *[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101235 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Thanks for your interest Mohamed. Basically it's configured the same as the PayPal standard except it has the additional 'Username' 'Password' and 'Signature' that you obtain from the PayPal account. I'm not getting an error that it can't connect, just that when it's selected as the sole payment option I get the dreaded 'No payment options' message as a website user. - [ ![hikashop_paypal_pro.png](/forum/attachment/9868) ](/forum/attachment/9868 "...paypal_pro.png") [ ](/forum/attachment/9868?download=1 "...paypal_pro.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 6 months ago - 13 years 6 months ago [\#101428](#101428) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101428 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Ok can you give me a temporary access to your back-end for testing purpose through **Private Message**? Last edit: 13 years 6 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 6 months ago [\#101467](#101467) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101467 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* I can see that you configured your shop for AUD and NZD. However, PayPal Pro does not support AUD nor NZD. That's why the plugin is not showing up since PayPal Pro will refuse the payment. You will have to use another payment gateway than PayPal Pro as you won't be able to use PayPal Pro in NZ. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")** - [![lancernz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13316-lancernz "View lancernz's Profile") - [ Offline](/forum/user/13316-lancernz) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#101573](#101573) by [lancernz](/forum/user/13316-lancernz "View lancernz's Profile") Replied by *[lancernz](/forum/user/13316-lancernz "View lancernz's Profile")* on topic *[No Payment Methods Found](/forum/4-how-to/70247-no-payment-methods-found#101573 "Hi Nicolas, I am having a problem with the checkout. Paypal is configured as a payment option although the message "No Payment Methods" appears until the user logs in. Then when they log in that message is gone and the order can be processed. Please see the screenshot below.")* Always the obvious - although since the standard worked I hoped the pro would too. Many thanks for checking. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwMjQ3LW5vLXBheW1lbnQtbWV0aG9kcy1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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