[Skip to main content](#vessel-content) # Problem with PayPal module ## - **[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")** - [![ptoore's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10010-ptoore "View ptoore's Profile") Topic Author - [ Offline](/forum/user/10010-ptoore) Less More - Posts: 5 - Thank you received: 0 - - 14 years 6 days ago [\#70625](#70625) by [ptoore](/forum/user/10010-ptoore "View ptoore's Profile") *[Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#70625 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* was created by *[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")* I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help ![:)](/media/kunena/emoticons/8.png ":)"). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 14 years 5 days ago [\#70693](#70693) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#70693 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* Please post a screenshot of your paypal plugin's options screen. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")** - [![ptoore's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10010-ptoore "View ptoore's Profile") Topic Author - [ Offline](/forum/user/10010-ptoore) Less More - Posts: 5 - Thank you received: 0 - - 14 years 5 days ago [\#70831](#70831) by [ptoore](/forum/user/10010-ptoore "View ptoore's Profile") Replied by *[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#70831 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* Here is the screenshot - [ ![issue_paypal.png](/forum/attachment/6365) ](/forum/attachment/6365 "issue_paypal.png") [ ](/forum/attachment/6365?download=1 "issue_paypal.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 14 years 4 days ago [\#70940](#70940) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#70940 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* That's a screenshot of the checkout. I would need a screenshot of the options screen of your PayPal plugin. It should look like that: [ www.hikashop.com/media/doc/payment\_paypal\_form\_small.png](http://www.hikashop.com/media/doc/payment_paypal_form_small.png) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")** - [![ptoore's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10010-ptoore "View ptoore's Profile") Topic Author - [ Offline](/forum/user/10010-ptoore) Less More - Posts: 5 - Thank you received: 0 - - 14 years 17 hours ago [\#71632](#71632) by [ptoore](/forum/user/10010-ptoore "View ptoore's Profile") Replied by *[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#71632 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* I believe this is the page you are talking about. - [ ![paypal_settings.png](/forum/attachment/6429) ](/forum/attachment/6429 "...l_settings.png") [ ](/forum/attachment/6429?download=1 "...l_settings.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")** - [![ptoore's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10010-ptoore "View ptoore's Profile") Topic Author - [ Offline](/forum/user/10010-ptoore) Less More - Posts: 5 - Thank you received: 0 - - 14 years 5 hours ago [\#71732](#71732) by [ptoore](/forum/user/10010-ptoore "View ptoore's Profile") Replied by *[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#71732 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* Is there anything that I have done wrong? I have been working on this for a while and would like some assistance. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 14 years 4 hours ago [\#71739](#71739) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#71739 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* You have restricted your PayPal plugin to the Alberta zone. It means that if the address of the user is not in Alberta, the payment plugin won't display. That point 5 of the FAQ on that problem: [ www.hikashop.com/en/support/documentatio...ins-listing.html#faq](http://www.hikashop.com/en/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) Remoe the zone restriction and that should help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")** - [![ptoore's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10010-ptoore "View ptoore's Profile") Topic Author - [ Offline](/forum/user/10010-ptoore) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago [\#71852](#71852) by [ptoore](/forum/user/10010-ptoore "View ptoore's Profile") Replied by *[ptoore](/forum/user/10010-ptoore "View ptoore's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#71852 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* I removed the zone restriction but am still receiving the error. I have checked all points in document but still cannot resolve issue. - [ ![CleanStreamBidet_com___Administration.png](/forum/attachment/6442) ](/forum/attachment/6442 "...nistration.png") [ ](/forum/attachment/6442?download=1 "...nistration.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 13 years 11 months ago [\#71900](#71900) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with PayPal module](/forum/4-how-to/70625-problem-with-paypal-module#71900 "I am trying to use the PayPal module but during my testing I receive the following error: No payment methods found I have checked the documentation and have followed it, however I cannot find what would be causing this error message. I have been fighting this for about a month and have finally decided to ask for help :). Would anyone no why I am receiving this error message and what to do to fix itÉ Thanks.")* OK, I see in the price field that you have $ $. That's not normal. You should have USD $. That means that you changed the currency code of your currency. Because of that, the PayPal plugin does not recognize the currency anymore as a supported currency. If you change that code to a non 3 letters code, that code won't be understood by payment plugins and thus you won't see the on your checkout with that currency. If you want to change the display of prices so that it doesn't use the code but the symbol of the currency, please change the format option of the currency and leave the default value in the currency code. That's point 7 of the FAQ... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcwNjI1LXByb2JsZW0td2l0aC1wYXlwYWwtbW9kdWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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