[Skip to main content](#vessel-content) # downloadable files will not show up ## - **[webtechchick](/forum/user/10342-webtechchick "View webtechchick's Profile")** - [![webtechchick's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10342-webtechchick "View webtechchick's Profile") Topic Author - [ Offline](/forum/user/10342-webtechchick) Less More - Posts: 1 - Thank you received: 0 - - 14 years 1 week ago [\#72208](#72208) by [webtechchick](/forum/user/10342-webtechchick "View webtechchick's Profile") *[downloadable files will not show up](/forum/4-how-to/72208-downloadable-files-will-not-show-up#72208 "I've set up a product ebook for my client with an epub file attached to it. You order it, it goes through paypal, you're returned to your order status where you see a link to some letter and number...")* was created by *[webtechchick](/forum/user/10342-webtechchick "View webtechchick's Profile")* I've set up a product ebook for my client with an epub file attached to it. You order it, it goes through paypal, you're returned to your order status where you see a link to some letter and number combo, then a link to the product, then just the description of the product. There is no link anywhere. What am I doing wrong? Ericswenson.org Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcyMjA4LWRvd25sb2FkYWJsZS1maWxlcy13aWxsLW5vdC1zaG93LXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 1 week ago [\#72290](#72290) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: downloadable files will not show up](/forum/4-how-to/72208-downloadable-files-will-not-show-up#72290 "I've set up a product ebook for my client with an epub file attached to it. You order it, it goes through paypal, you're returned to your order status where you see a link to some letter and number...")* Hi, First of all, check in the product configuration page, if the file added is not a free download. If it's a free download the link will be displayed in the product page. Then is your extension allowed in Configuration > Files ? In the user control panel, orders, when you select the order, there is no link too ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcyMjA4LWRvd25sb2FkYWJsZS1maWxlcy13aWxsLW5vdC1zaG93LXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 1 week ago [\#72495](#72495) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: downloadable files will not show up](/forum/4-how-to/72208-downloadable-files-will-not-show-up#72495 "I've set up a product ebook for my client with an epub file attached to it. You order it, it goes through paypal, you're returned to your order status where you see a link to some letter and number...")* It's possible that the order is not confirmed automatically by paypal and thus the file is not available. In such case, you can look here: [ www.hikashop.com/en/support/documentatio...or.html#notification](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#notification) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzcyMjA4LWRvd25sb2FkYWJsZS1maWxlcy13aWxsLW5vdC1zaG93LXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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