[Skip to main content](#vessel-content) # Sorry, but another sales tax question ## - **[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")** - [![Dubinky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9436-dubinky "View Dubinky's Profile") Topic Author - [ Offline](/forum/user/9436-dubinky) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#75478](#75478) by [Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile") *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75478 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* was created by *[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")* So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben [ ![Screen_shot_2012-11-09_at_11_07_15_PM.png](/forum/attachment/6822) ](/forum/attachment/6822 "...1_07_15_PM.png") - [ ![Screen_shot_2012-11-09_at_11_07_15_PM.png](/forum/attachment/6822) ](/forum/attachment/6822 "...1_07_15_PM.png") [ ](/forum/attachment/6822?download=1 "...1_07_15_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")** - [![Dubinky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9436-dubinky "View Dubinky's Profile") Topic Author - [ Offline](/forum/user/9436-dubinky) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#75622](#75622) by [Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile") Replied by *[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75622 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Just to add alittle more info. I have added Colorado as a tax zone and then a set a tax rule for the tax rate of colorado, but I cannot get any sales tax to show up when orders are placed. is there something else I need to do?? Thanks [ ![Screen_shot_2012-11-10_at_7_18_20_PM.png](/forum/attachment/6839) ](/forum/attachment/6839 "...7_18_20_PM.png") - [ ![Screen_shot_2012-11-10_at_7_18_20_PM.png](/forum/attachment/6839) ](/forum/attachment/6839 "...7_18_20_PM.png") [ ](/forum/attachment/6839?download=1 "...7_18_20_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 11 months ago [\#75767](#75767) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75767 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Hi, The problem comes from the fact that you created a tax zone instead of using the colorado state zone which already exists. Because of that, the system doesn't know the link between the colorado tax zone and the colorado state zone of the address and just thinks that it is two different things. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")** - [![Dubinky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9436-dubinky "View Dubinky's Profile") Topic Author - [ Offline](/forum/user/9436-dubinky) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#75797](#75797) by [Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile") Replied by *[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75797 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Nicolas, So I deleted the Colorado tax zone that I created which was pictured on the above screen shot, is that all I needed to do? It still will not work. How do I use the colorado state zone that already exists per your above post, is it a state under tax zones? Sorry but I cannot figure this out. Thanks Ben Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")** - [![Dubinky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9436-dubinky "View Dubinky's Profile") Topic Author - [ Offline](/forum/user/9436-dubinky) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#75799](#75799) by [Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile") Replied by *[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75799 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Ok, So I think I see what the problem is, but Im not sure how to change it. In the attached screen shot it shows the tax rule for Colorado sales tax. However there is no zone listed. It should show colorado as the zone correct? [ ![Screen_shot_2012-11-11_at_10_13_21_PM.png](/forum/attachment/6859) ](/forum/attachment/6859 "...0_13_21_PM.png") - [ ![Screen_shot_2012-11-11_at_10_13_21_PM.png](/forum/attachment/6859) ](/forum/attachment/6859 "...0_13_21_PM.png") [ ](/forum/attachment/6859?download=1 "...0_13_21_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")** - [![Dubinky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9436-dubinky "View Dubinky's Profile") Topic Author - [ Offline](/forum/user/9436-dubinky) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#75800](#75800) by [Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile") Replied by *[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75800 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* I got it to list colorado as the zone but still no tax is being charged...... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 11 months ago [\#75930](#75930) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75930 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Then you need to make sure that your products tax category is set to "colorado sales tax". By default they are set to the "default tax category". If the tax category of the product is different than the one of the tax rule, the tax rule won't apply to the product. Also, make sure that your default customer type option in the configuration is set to "individual". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")** - [![Dubinky's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9436-dubinky "View Dubinky's Profile") Topic Author - [ Offline](/forum/user/9436-dubinky) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#75946](#75946) by [Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile") Replied by *[Dubinky](/forum/user/9436-dubinky "View Dubinky's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#75946 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Nicolas Thank you I think it is working. Two quick questions though? 1. On the check out it only says "Colorado" can it be changed to say "Colorado Sales Tax" if so how? 2. When you add the product to the cart, prior to registering, it lists sales tax and then if you use an out of state address it take it off. Is it possible to not add the sales tax until someone enters a Colorado address after registering? Thanks, Ben The website is Dubinky.com if you would like to see what Im talking about under the products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NDc4LXNvcnJ5LWJ1dC1hbm90aGVyLXNhbGVzLXRheC1xdWVzdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 11 months ago [\#76092](#76092) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sorry, but another sales tax question](/forum/4-how-to/75478-sorry-but-another-sales-tax-question#76092 "So I have read everything I can find and thought I set up the tax correctly, but it is still is not working. I am based out of Colorado, USA and need to charge state sales tax (2.9%) to anyone ordering inside Colorado. Everyone else there would not be any sales tax. I set up a sales tax rule for colorado (see attached) but I cannot get it to charge sales tax? Im sure im missing something simple but cant figure it out. Thanks Ben")* Hi, 1. The text displayed on the checkout is the name of your tax rate. If you want another one, create a new tax rate with the name you want and in your tax rules, change the tax rate to the new one. 2. Yes. You can do that by changing the "main tax zone" of the configuration of HikaShop. Use another zone so that the tax does not apply to it. You will have to log out/log in to clear the user session if you want to see the result as that data is cached in the user session. 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